Garavel Chrysler Jeep Dodge Ram - Service Center

Arrived for an oil change and possible brake job. Keith assured me that if it was not needed then they would not do it. It was needed and while doing the brakes, they discovered that the emergency brake a assured me that if it was not needed then they would not do it. It was needed and while doing the brakes, they discovered that the emergency brake also needed to be done, which they did. They also found a bad caliper on the right front brake and had to get a new one, which they did as quickly as they could. I was informed every point of the way as to what they were doing. After completion they did a test drive and found air in the brake lines which they then went in and fixed. always happy with the service at Garavel's. More

Once again, my experience with this dealership was excellent. Keith waited on me as soon as I walked in and got my car in and out sooner than he estimated. He was very pleasant and professional. I als excellent. Keith waited on me as soon as I walked in and got my car in and out sooner than he estimated. He was very pleasant and professional. I also encountered a woman named Annie who was extremely friendly and helpful when I asked her a question about the bluetooth in my car. Garavel Jeep is always a pleasure to deal with and I look forward to my next oil change! More

I can't express how awesome Keith is. He is always very friendly, courteous and helpful. Keith makes me feel like I am his most important customer and always makes me aware of issues with my Dodge Du very friendly, courteous and helpful. Keith makes me feel like I am his most important customer and always makes me aware of issues with my Dodge Durango and potential concerns for the future (i.e. tire, brakes). I will not take my Dodge anywhere else for service. Nick Collins also assisted me and just like Keith he is very friendly, courteous and helpful. Thank you so much for having such awesome people work in your Service Department. I also had a bad experience over the phone with Michelle Johnson. She was very short and rude. When I asked her a question about if the heat issue I had was under warranty she was very short and said "We have to see if you broke it or if it is a defect before I can tell you that" really????? If my heat just stopped working how could I have intentionally broken it. I just thanked her for that information and ended my phone converstion with her because I was shocked by her response and tone because that is not the kind of service I am used to from the Service Department. I called back and was lucky enough to speak to Nick who was most helpful and understanding and scheduled an appointment for me. I also did let Keith know when I brought my car in and he was so apologetic and I told him that he should not have to apologize for someone else's rudeness. I will never let Michelle try to help me again. More

Nick and the crew seemed very friendly and full of important information about some problems that we are having with our jeep and they seem very willing to help. We feel our jeep is in good hands at t important information about some problems that we are having with our jeep and they seem very willing to help. We feel our jeep is in good hands at this dealership. More

The service given by this dealership and these two employees in particular showed the utmost character, understanding, and genuine good heartedness that could have possibly been portrayed while keepin employees in particular showed the utmost character, understanding, and genuine good heartedness that could have possibly been portrayed while keeping a professional feel throughout the transaction. I believe in commending efficient work when it is deserved, and a simple 5 on a 5-1 scale does not suffice in defining the caliber of work exemplified by what I have seen today. I will be continuing business with this particular dealership for as long as I can. More

Service at Garavel is spectacular!!...Friendly, easy to work with and HONEST...Nick consistently does a great job!...Excellent follow-through, and they actually call when they tell you they will...not ever work with and HONEST...Nick consistently does a great job!...Excellent follow-through, and they actually call when they tell you they will...not every car dealership service center does this!...Highly recommended!. More

loved the $14 oil change on Columbus Day! Keith was great and called me on my cell when car was ready - and hour EARLIER than they told me! and called me on my cell when car was ready - and hour EARLIER than they told me! More

Since I walked in th the door to look for a new car I have had nothing but a good experience this is my 3rd car bought there the people are very friendly and nice from the dealers to the managers to the have had nothing but a good experience this is my 3rd car bought there the people are very friendly and nice from the dealers to the managers to the sales & service department I call and I get great service to my time and schedule which is important they get me in and out More

I've been going to Garavel Chrysler Jeep Dodge Ram for more than 4 years now, and in that time I've never been disappointed in the quality of service, professionalism of the staff or anything else tha for more than 4 years now, and in that time I've never been disappointed in the quality of service, professionalism of the staff or anything else that pertains to the maintenance of my Jeep brand vehicle. I've mainly dealt with Keith Zarembski during that interval, and he and the rest of the staff do their best to schedule you in when it's most convenient for you - and their overall goal is to get your vehicle back to you and get you on your way as soon as possible. When other problems arise [during the complimentary vehicle inspection], I get calls updating me on the situation as it stands. A dialogue typically ensues suggesting what should get done right away, or what I can push to the next service appointment. For people mindful of their budgets, this attention to a customer's specific circumstances is so valuable. I have the utmost trust in Keith and the service technicians' that I never hesitate to ask questions and seek their advice when it comes to matters with my Jeep brand vehicle. From the time you hand over your keys to the moment you're back in your vehicle, the crew over at Garavel CJDR have got you covered. They are simply the best. More

I've used a number of dealerships for servicing my jeep as I relocated from FL to GA and now CT. Garavel is the best of the dealership I've used and Kieth Zarembski is always the service advisor I lo jeep as I relocated from FL to GA and now CT. Garavel is the best of the dealership I've used and Kieth Zarembski is always the service advisor I look for there. Kieth makes sure I get what I came in for - fast service, a fair price, and satisfactory results. I'll keep coming back to Garavel for service and will certainly shop there for my next new Jeep. More