Garavel Chrysler Jeep Dodge Ram - Service Center

On our way from New York to Vermont with our brand new Dodge Ram truck the radio & blue tooth suddenly stopped working. We located Garavel Dodge in Norwalk, Ct. figuring we would just stop in to see if w Dodge Ram truck the radio & blue tooth suddenly stopped working. We located Garavel Dodge in Norwalk, Ct. figuring we would just stop in to see if we had inadvertently hit a button or something never expecting they would take care of us immediately. But that is exactly what they did. When they came out and were not able to operate it either - they immediately took us in and worked on the problem. The computer called for reprogramming so they did what was necessary to reprogram successfully and get us back on the road within 45 minutes - all with a smile! And we didn't even buy our truck there! Thank you Michelle & Garavel Dodge! More

I always get excellent service from this dealership, they will work with you on a fair price for services provided and complete their work in a tim ely fashion. will work with you on a fair price for services provided and complete their work in a tim ely fashion. More

I've been going to Garavel for over four years now and the service department continues to be one of the best around. I worked with Michelle Johnson this go around and it will maybe sound very much li and the service department continues to be one of the best around. I worked with Michelle Johnson this go around and it will maybe sound very much like my other review, but the high standard in the service department stays true. They keep you in the loop during the extent of your service period. Whether it's a routine maintenance or an out of the blue issue that needs attending to, the staff remain very fair and honest in their opinions on what you should get done or what can possibly be held off. I'm very comfortable with their recommendations (and that is because they explain WHY you need to get unknown issues dealt with). I'll continue to recommend Garavel to anyone looking to purchase a vehicle. It was a big contributor in my brother purchasing his new vehicle from them. More

Michelle was very professional and competent...she took great care of me. Kirk gave me a ride to the dealership...he is delightful and careful driver. Both provided great customer service and made me fee great care of me. Kirk gave me a ride to the dealership...he is delightful and careful driver. Both provided great customer service and made me feel well taken care of. They were prompt, respectful, polite and professional. AWESOME employees, Paul!!! More

Had a great experience. The service was very good and they listened closely to my issues and wanted to make sure that everything was addressed. The tech even took a road test with me to confirm everyt they listened closely to my issues and wanted to make sure that everything was addressed. The tech even took a road test with me to confirm everything was satisfactory. More

My 2004 Dodge Dakota pick-up truck had a blow-out on my My 2004 Dodge Dakota pick-up truck had a blow-out on my drivers side tire as I was driving on the highway. After putting the spare tire on, I drove My 2004 Dodge Dakota pick-up truck had a blow-out on my drivers side tire as I was driving on the highway. After putting the spare tire on, I drove it to Garavel and Keith did an awesome job of getting me a new tire right away. On a completely unrelated note, I want to also mention an instance where Keith went above and beyond out of his way to help me in a very stressful situation. On August 17, 2013, I was involved in a minor collision on the highway and had to have my truck towed to a body shop. At Keith's recommendation, I had thd body shop call me up instantly and they did a fantastic job on my truck! Without Keith's guidance and leadership I don't know what I would've done. He didn't have to do that but that's the kind of guy he is - I'm very grateful to be able to work with someone like Keith because he really cares about his customers. More

Keith and Michelle went to great lengths to make my service experience as painless as possible. They found coupons and other online discounts they were able to apply to the service cost of m jeep whic service experience as painless as possible. They found coupons and other online discounts they were able to apply to the service cost of m jeep which softened the blow of all the work i needed done. Best Jeep service experience I have had over the last 6 years of owning jeeps. More

I feel that Keith was extremely knowledgeable and professional. They did exactly what the said they would do and got in contact with me every step of the way. I would definitely recommend this gro professional. They did exactly what the said they would do and got in contact with me every step of the way. I would definitely recommend this group to others in the area for service of their vehicle and plan on using them for all my service needs. More

Exceptional fast and friendly service always -- the best dealership I have ever experienced. The facility is also very clean and offers coffee. And the showroom is bright and easily accessible. dealership I have ever experienced. The facility is also very clean and offers coffee. And the showroom is bright and easily accessible. More

I've had good experiences at this dealership as well as experiences that have left me extremely fed up. But today's service left me feeling happier than I did going in. I felt listened to and taken ca as experiences that have left me extremely fed up. But today's service left me feeling happier than I did going in. I felt listened to and taken care of. I will continue using them to service my Jeep. And, I'm sure like most people, I wish the prices were lower. More