Garavel Chrysler Jeep Dodge Ram - Service Center

Outstanding service experience I have dealt with many service departments over the years, and my experience today with Keith Zarembski was the best ever. I needed immediate service I have dealt with many service departments over the years, and my experience today with Keith Zarembski was the best ever. I needed immediate service on my husband's truck, a vehicle I have never driven. Keith offered to send someone to my house to drive the truck to the dealership for service! The truck was serviced quickly and I was on my way back home in an hour. I was also looking for accessories for the vehicle and Keith sent me to see John in Parts who was very helpful in explaining my different options. When I called my husband at work and told him about my experience at Garavel he was stunned that someone went that far to help me out. I would recommend Garavel to anyone who is looking for service the way it use to be. More

Being that we've had a rough winter my car has been in the shop more often than I care to say. A few weeks ago my car was getting repairs from some prior incident which consisted of a new tire sensor, in the shop more often than I care to say. A few weeks ago my car was getting repairs from some prior incident which consisted of a new tire sensor, new tires, etc. Just last weekend due to the negligence of theI-287 NY State Highway DOT my car encountered severe pot holes. I was trying to dodge one, and two other ones were in my path. Like land mines that I was trying to avoid I needed to to back onto I-95. Unfortunately my car was damaged by this holes of destruction. Keith knew how often my car had been in Garavel due to the heavy winter we've been having and helped me by working with me, and make it something that I could afford. Knowing that someone wants to work with my situation and encourages me to be a repeat and very satisfied customer! More

Cut and reprogram new key Upon arriving at the dealership, the customer service was immediate and courteous. The service representative explained the process needed to replace Upon arriving at the dealership, the customer service was immediate and courteous. The service representative explained the process needed to replace and reprogram my key as well as the time require. The service was delivered within the specified time. The price of the replacement key was a little high, but overall the service was excellent. More

Friendly Service Just a short review to express just how helpful, and prompt the service was at this dealership. Everyone who work's there, is very friendly and treat Just a short review to express just how helpful, and prompt the service was at this dealership. Everyone who work's there, is very friendly and treats you like you've been there a lot, no offense, but I don't want to be there a lot, which proves that they have done a good job on my Jeep. More

great overall experience Michelle was great in working with me to explain the problem and make sure i understood what needed to be done, no one had ever brought me into the g Michelle was great in working with me to explain the problem and make sure i understood what needed to be done, no one had ever brought me into the garage to show me the actual issue before and i appreciated that as well as how quickly she was able to get the needed part to the service center for the repair. Kirk was the man - he dropped me at home when i needed a ride and even picked me up the next day to get my car back.... his customer service skills are great and just an all around good guy. More

I called the dealership and spoke to Nick. He said he could help and to come right over. Michelle helped me checkin my car and coordinated the service of my vehicle. This team was professional and very h could help and to come right over. Michelle helped me checkin my car and coordinated the service of my vehicle. This team was professional and very helpful. They diagnosed my problem and had the part brought in and fixed my vehicle the next morning. The service I received from Garavel was of the highest quality. Thank you for your excellent customer service. More

They fixed my Jeep, on time and at the quoted price. All of the employees were friendly and courteous. They even pulled my car up for me when I picked it up!!! of the employees were friendly and courteous. They even pulled my car up for me when I picked it up!!! More

Nic went above and beyond during my oil change, by helping get a dent popped out of my plastic bumper, and looking for my misplaced cell in my jeep while it was in the bay. Really appreciate the smile helping get a dent popped out of my plastic bumper, and looking for my misplaced cell in my jeep while it was in the bay. Really appreciate the smiles on everyones faces as well - so often these days customer service employees don't have a good attitude, so its a pleasure to pop into Garavel and know that I'll be greeted with a team that genuinely seems happy to be working. More

As soon as I walked through the door I was greeted immediately with a friendly face and Mr. Zarembski took care of all my necessary needs without over charging me like other dealerships have done in t immediately with a friendly face and Mr. Zarembski took care of all my necessary needs without over charging me like other dealerships have done in the past. Because of his attentiveness and prompt service with my vehicle and explained things in a way for me to understand I have recommended my friends and family to use Chrysler Jeep Dodge Ram and they too have been satisfied with their service. I have used this dealership for the last 2 years and plan on staying with them as I have had great service each and every time. Jamie Fiordelisi More

Nick was very helpful and knowledgeable. He was very personable and demonstrated a high level of energy and customer service. He was in the middle of something but dropped everything to help me. personable and demonstrated a high level of energy and customer service. He was in the middle of something but dropped everything to help me. More