Garavel Chrysler Jeep Dodge Ram - Service Center

Above and Beyond. I NEVER deal with car dealerships....until now. Although my reason for the visit was a recall (nobody likes the sound of those) it turned out to be a I NEVER deal with car dealerships....until now. Although my reason for the visit was a recall (nobody likes the sound of those) it turned out to be a blessing. I was introduced to the guys at Garavel Chrysler. They were above and beyond. returned phone calls promptly, did the work without a hitch, were super friendly and courteous (no small thing these days) and informed me of other issues with my car. Those issues included tires for which they gave me a replacement quote. Ive owned cars for 30 years and no my prices. This was a terrific price. Im goin back.... More

60 thousand mile inspection Keith Zarembski and the rest of the service staff always deserve a 5 star rating !!!!!!!! No matter what the problem, it's always taken care of and c Keith Zarembski and the rest of the service staff always deserve a 5 star rating !!!!!!!! No matter what the problem, it's always taken care of and correct the first time. You are always treated like family....... I recommend Garavel's service department for anyone that needs service on their Jeep, Dodge, Chrysler or Ram. Also if you are looking to buy a new or used car/truck Garavel is the place to buy it.......first class sales department also. Thank you to Keith for always being there to help when I need service. Phil Damato More

Factory Recall Visit Lawrence provided friendly and quick service pleasant waiting area easy to get to. work was done inconspicuously. car as waiting for me outside in a Lawrence provided friendly and quick service pleasant waiting area easy to get to. work was done inconspicuously. car as waiting for me outside in a little over an hour More

Tire Pressure Warning Light Check Nick was great and addressed my concerns regarding a tire pressure warning light on my Jeep. When I arrived at the dealership the light which had bee Nick was great and addressed my concerns regarding a tire pressure warning light on my Jeep. When I arrived at the dealership the light which had been showing up for the past week was no longer on. Nick took the time to have service check on a number of possible issues. He was not dismissive and completely addressed all of my concerns. He ultimately concluded that it was jus due to the cold weather, but the fact that he was not dismissive and truly worked with me meant a lot. I would come back to this Jeep Dealership in a heartbeat! They are much more attentive than any other dealership I've been to. More

Customer Service **** Four Stars Service Department was professional and cared about the customer. I needed to have some service done quickly and they were able to make it happen. Service Department was professional and cared about the customer. I needed to have some service done quickly and they were able to make it happen. More

Exceptional Lawrence was probably the best service person I have ever worked with. Smiled. Friendly. Knowledgable. Made helpful suggestions. Trusted his adva Lawrence was probably the best service person I have ever worked with. Smiled. Friendly. Knowledgable. Made helpful suggestions. Trusted his advance. Overall outstanding. Wish other service personnel were like him. More

Helpful The entire staff was helpful, responsive and courteous. They accommodated my needs, provided a ride home and were timely in getting the work complet The entire staff was helpful, responsive and courteous. They accommodated my needs, provided a ride home and were timely in getting the work completed. The coffee and having wifi was also helpful while waiting. It was a positive experience all around. More

Great service at Garavel- Call Keith ! I recently brought my 2012 Wrangler in for servicing to Keith over at Garavel Jeep. Garavel Jeep was brought to my attention by a colleague at work, I recently brought my 2012 Wrangler in for servicing to Keith over at Garavel Jeep. Garavel Jeep was brought to my attention by a colleague at work, who had recently purchased a new Jeep and was quite pleased with his experience. I'm glad I listened. Keith was professional and courteous- and I am positive he saved me considerable time and money with the servicing of my Wrangler. Like most of us, I don't have a deep understanding of the inner-workings of a car engine (to say the least), but I felt very comfortable Keith gave me the straight scoop. With another driver in my family, I have been eyeing the new Grand Cherokee- and if I decide on that car, I will go to Garavel. More

Wonderful Nick Collins was extremly helpful , very knowledgable great customer service , was very friendly , got what I needed fixed done in a reasonable amount Nick Collins was extremly helpful , very knowledgable great customer service , was very friendly , got what I needed fixed done in a reasonable amount of time was very happy with having him help me out ! More

Bring my 10 year old jeep up to like new condition I bought my first jeep from Paul Garavel in 1987. Since that time I have purchased 4 more from him or his people, and for one very good reason. They I bought my first jeep from Paul Garavel in 1987. Since that time I have purchased 4 more from him or his people, and for one very good reason. They are very good. I give them a free hand in servicing my Jeep Overland so they look for parts they while still functional bear watching for near term replacing. The reason is I never want to be stuck on the side of some snow and ice covered Connecticut road. When I drop off my jeep I am greeted by name, by Keith, Nick or Dave the manager. When I pick up my jeep I get a full report on what they find, but they never do additional work without calling me first to discuss. When I have questions or want special technical attention I ask for Fred, the shop foreman who will do the work for me if asked, or answer my questions after. The end result is a 10 year old car, my favorite model yet, that has never let me down. On my recent visit I needed some significant parts replaced covered under extended warranty. When the warranty company questioned the need, Paul went to bat for me and it was covered. I also drive an Audi A8L, a beautiful car built for our weather. But I depend on the jeep to tough out the worst days, and in fact I put more miles on it than the Audi. I recommend Garavel highly as a very high quality service group with real integrity. That's why I am planning on buying my next Jeep from them. More