Garavel Chrysler Jeep Dodge Ram - Service Center

Great Experience My car broke down on a Sunday night and was towed to Garavel ...On Monday Morning I was lucky to get a great service rep, Keith Zaremski. He was very My car broke down on a Sunday night and was towed to Garavel ...On Monday Morning I was lucky to get a great service rep, Keith Zaremski. He was very professional, polite and knowledgeable.. I told him that I needed my jeep for a trip that I was taking the next day.... He explained all that he would do to get the necessary parts if they were not in stock, to make sure that I would have the car in time...He called me during the day to keep me up on what was happening and at 5pm called and said to come get the car...Great service ,,,great rep...Thanks Ketih !!!! Greg More

great service Lawrence kept me apprised of the necessary repairs, associated costs and timing to replace several functional parts of our jeep. I appreciated his exp Lawrence kept me apprised of the necessary repairs, associated costs and timing to replace several functional parts of our jeep. I appreciated his expertise and efforts to make the service experience positive. Thank you. More

2012 Jeep Cherokee Summer Mishaps Towed to Garavel dealership on July 8, 2015 after 2012 Jeep Cherokee stopped running while driving on the highway. Service team discovered cracked cyl Towed to Garavel dealership on July 8, 2015 after 2012 Jeep Cherokee stopped running while driving on the highway. Service team discovered cracked cylinder which happens 1 in 1,100 vehicles and is a manufacturer defect. Fixed the problem with no charge. Honest and trustworthy dealer with great attention to customer service and satisfaction (not my dealer but referred to me). Keith Zarembski, and Lawrence Pearson were great and managed to fix my car ahead of schedule since our teenager needs the car for his summer job. On July 13, 2015, returned to Garavel dealership when the air conditioner wasn't working. Again, I had no appointment but they promised to diagnose the problem. Nick Collins was kind enough to have the motor replaced the same day since we were leaving that evening for a trip to tour colleges. It's no wonder the waiting area is filled with customers. Doing all the right things! More

Awesome Customer Service We were recently at Garavel Norwalk for a 30k mile maintenance appointment. It was great to have the entire appointment explained up front. Even mor We were recently at Garavel Norwalk for a 30k mile maintenance appointment. It was great to have the entire appointment explained up front. Even more important was the communication between the Service Department and me during and after to go over everything. The entire Service Dept. runs like a well-oiled machine of its own. How refreshing to have this all done with the utmost professionalism and courtesy. Thanks! More

Repeat Customer I have been purchasing Jeeps from Garavel Jeep Chrysler Dodge for 25 years. Over 25 Jeeps for personal and business use. If I hadn't experienced I have been purchasing Jeeps from Garavel Jeep Chrysler Dodge for 25 years. Over 25 Jeeps for personal and business use. If I hadn't experienced the best in customer service, both at the point of sale and during scheduled maintenance, I would not have returned so many times. This is one of the best dealers I have dealt with. Paul Garavel knows his business ! KAM More

Extreamly helpful The mice Made their Home under the hood of my jeep wrangler. This caused over $1000.00 in damages. Like most people money is very tight. My service g The mice Made their Home under the hood of my jeep wrangler. This caused over $1000.00 in damages. Like most people money is very tight. My service guy was Lawrence and he was able to apply coupons that saved me $150.00. Lawrence went above and beyond in trying to help me out. Never thought I would thank someone for charging me $856.00. So that being said. Thank you Lawrence. I will definitely be coming back to Garavel as long as they have people like Lawrence there. More

Transmission and 4 wheel Drive Service Called and made an appointment to have the 4 wheel drive serviced, the transmission serviced and the front and rear differentials serviced on my 04 Du Called and made an appointment to have the 4 wheel drive serviced, the transmission serviced and the front and rear differentials serviced on my 04 Durango Limited. I also asked to have check engine light checked. I dropped the truck off and spoke to Lawrence Pearson about what I wanted done to the truck. He said that they would do the services and that he'd call me and let me know what was causing the check light. He called me an hour later and told me about an air bag switch recall that was causing one code and a EGR valve that needed replacing which caused the other code. I agreed to the cost and had them do the work. Lawrence called about 3 hours later telling me it was all set. They did a great job explaining what had been done and informed me of how the recall would be handled. The truck runs great and I am very pleased with Garavel and Lawrence Pearson. I'll be back! More

Jeep Service and Repair I brought my jeep in to be serviced and have a number of issues investigated and then fixed. Lawrence Pearson was very helpful in communicating the i I brought my jeep in to be serviced and have a number of issues investigated and then fixed. Lawrence Pearson was very helpful in communicating the items that needed to be fixed, the items that were covered by my warranty and what the costs would be for those not covered. Lawrence went above and beyond and arranged for the dealership to pick my family up and bring us to the dealership because the items took a little bit longer than expected to fix. I would definitely come back to Garavel. More

Excellent and efficient Very helpful and was able to get me in the day I called. Helped me understand the problems in my car and resolution. Flexible in when I could come and Very helpful and was able to get me in the day I called. Helped me understand the problems in my car and resolution. Flexible in when I could come and get my car and helpful in that regard. More

Great service Dept and help Mike and Keith did everything I asked and went out of there way to help me. Top notch service. I would go back to get my car serviced anytime Mike and Keith did everything I asked and went out of there way to help me. Top notch service. I would go back to get my car serviced anytime More