Garavel Chrysler Jeep Dodge Ram - Service Center

sign in for service my overall experience was fine-always has been- however the initial person who signed me in for service seemed a little overwhelmed and not as friend my overall experience was fine-always has been- however the initial person who signed me in for service seemed a little overwhelmed and not as friendly as others-I don't remember who it was. had a chance to talk with Mark in sales who sold me the car about any new sales options- he is always great to talk too More

Service sucks Purchasing my used four-door Wrangler was a great day. Trying to get it serviced every couple months for an oil change and occasional lights popping Purchasing my used four-door Wrangler was a great day. Trying to get it serviced every couple months for an oil change and occasional lights popping up is the most frustrating on unorganized thing that I've ever encountered. Just trying to schedule an appointment for them to look at your car is an ordeal you can leave a message they won't call back and on top of it the time that it takes them to look and fix your car is doubled then it would be at any other place. You buy your car and everything is Great after that you're on your own basically. More

Seamless Sales & Service Experience Seamless experience with outstanding customer service! Purchased by 2016 Cherokee from Sal, who couldn't have been more professional, knowledgeable Seamless experience with outstanding customer service! Purchased by 2016 Cherokee from Sal, who couldn't have been more professional, knowledgeable and accommodating. That positive experience continued with service as well. Keith went above and beyond to have my vehicle ready sooner than expected and even arranged for a ride for me to pick up my car after normal shuttle hours. Thank you. More

Are there negative stars? Well here is a place that I would never have my vehicle serviced again. I was going to just fill out their survey and let it be done at that, but afte Well here is a place that I would never have my vehicle serviced again. I was going to just fill out their survey and let it be done at that, but after getting a nasty phone call from the service manager Keith, I felt obligated to help other people avoid the headaches I have had to deal with. I have two Jeeps. One is a Cherokee that I just bought. I called and set up a night time drop off for the car to be serviced the next day. I got a call the morning after I dropped the car off (waited about 10 days for an appointment) saying that they have no record of me calling, but they will try to fit me in. Awesome I thought, these are nice guys. I get a call with an estimate about an hour later. All seems fair until they try to charge me 175 to polish up my headlight covers, and 200 something to put some foam cleaner in my AC. I skip those and they say they will finish the other items and call me when it is done. 3 days later I call them, he has no idea who I am at first, and then finds my paperwork buried in another pile. The car had been sitting there finished. Fast forward. I also have a custom Rocky Ridge Wrangler. I needed some warranty work done, and the builder Rocky Ridge, told me to take it to Garavel since they are the closest dealer to me (not the dealer I purchased from). After waiting about 10 days again, my wife drops the Jeep off. We go to pick it up after hours the next night. The problem that they say they "fixed" is now even worse. So this ties back into why I left poor feedback on their emailed survey. Rocky Ridge tells me to take the car back there again but I need to wait another week. I get a call today from the service manager saying that his "upper management" refuses to service my car because I left poor feedback on a survey. Well now everyone else can see the poor feedback. Oh and furthermore, I had originally tried to buy a Rocky Ridge Jeep from them, and they were $4000 higher for a car sitting on their lot, then me buying from another dealer and having it custom built to my spec. Summary: 1 star, stay away I will update if they try to do anything to improve my experience but i doubt that will happen. Update 5/31/17 - I had removed this review in hopes to have Rocky Ridge patch things up with the dealer. I need service done on parts installed by Rocky Ridge and Garavel is the closest authorized dealer. They are still refusing to service my vehicle. Escalating to Jeep Corporate. More

Great, smooth service Easy, fast service. Great customer service. I came to anual service. Oil was changed and rest of the car checked . Everything was done fast and withou Easy, fast service. Great customer service. I came to anual service. Oil was changed and rest of the car checked . Everything was done fast and without any complications. Car pick up as scheduled. More

Great Work As Usual Keith was great scheduling and laying out what had to be done for the service visit. He was away from his desk when I went to pay so Nick walked me th Keith was great scheduling and laying out what had to be done for the service visit. He was away from his desk when I went to pay so Nick walked me through everything that was done. Sam, who is not listed below, was very helpful and went to get the car. More

Prius Hunter Keith and the fellas in service did a bang up job as usual. If possible they go out of their way to accommodate in a timely manner. No complaints... k Keith and the fellas in service did a bang up job as usual. If possible they go out of their way to accommodate in a timely manner. No complaints... kudos all around. More

Worst service ever After dropping my 2007 dodge ram 1500 off at this on 4/5/2017. It was determined that the work to be performed would be covered under my lifetime powe After dropping my 2007 dodge ram 1500 off at this on 4/5/2017. It was determined that the work to be performed would be covered under my lifetime powertrain warranty. nothing was done. The service department told me they were waiting on parts and I picked up my truck on 4/ 7/2017, For need of my truck over the weekend. On 4/10/2017, Monday I showed up at 8:30am to see if those parts were in and I could drop off my truck. I was informed the parts were not in. That something was wrong with the order to get my parts and most likely it will be in tomorrow. Today 4/11/2017 I stopped in to drop my truck off at the service department at 8:30am. Pedro informed me he would like to schedule me a week from today. This is unacceptable, it doesn't take 2 week to get exhaust manifold gaskets. Which I might add I can pick up at any Napa auto parts store, in a day. Dealing with this service department and this dealership. Hands down this is the worst experience I have ever had at any dealership. All I feel right now is that; I am getting the run around. Either because it is warranty work or that Pedro is not able to perform his job properly. Either way I can not put into words how irate and disappointed I am. More

Quick and easy at a fair price My online reservation didn't carry through to their system but the service team still managed to get me in. Nick is an excellent advisor - friendly an My online reservation didn't carry through to their system but the service team still managed to get me in. Nick is an excellent advisor - friendly and professional, great communication and explained everything with just the right amount of detail. Service team has an agreement with Enterprise to get a very reasonable rate on a rental while you're being serviced. Definitely will go back. More