Garavel Chrysler Jeep Dodge Ram - Service Center

Great Customer Service TJ was my service technician and handled my appointment very professionally. He was honest, well informed and kept me up to minute on the status of m TJ was my service technician and handled my appointment very professionally. He was honest, well informed and kept me up to minute on the status of my Jeep. More

Road inspection Omar the representative that helped me from scheduling through pickup of my car was helpful and caring about my experience. Give him a raise. Thanks Omar the representative that helped me from scheduling through pickup of my car was helpful and caring about my experience. Give him a raise. Thanks More

Awful. How could you do this to customers. Scheduled appointment to have a roof leak repair was not completed - in fact was not started. We received no notification that the service/repair was Scheduled appointment to have a roof leak repair was not completed - in fact was not started. We received no notification that the service/repair was not to be completed until we called to inquire about pick up. Horrendous on all levels. It matters not that you use an outside technician to do these repairs. If you let him on your property you own him. As far as I know he works for you. I waited 3-4 weeks for the appointment and was in the meantime juggling family cars and renting so that everyone could have access and get to work and school. Then to find out after all of that when we had a promised service date that the car was not even touched is unthinkable. In this situation what I would have done is offered a permanent loaner at no cost and endeavored to find out where the technician was working next to see if the car could be taken there. That apparently was beyond the range of the service staffs training manual. TJ Telesco handled the follow up call as well as could be expected but apologies and a promise to get in right in a few weeks which we now have to wait out again are insufficient. You asked so I'm letting you know. Horrendous. More

Garavel understand my emergency situation My Jeep Wrangler 2017 presented a mechanical problem I went to the dealer and Omar Luzardo understood the urgency with a high level of professionalism My Jeep Wrangler 2017 presented a mechanical problem I went to the dealer and Omar Luzardo understood the urgency with a high level of professionalism, service oriented and kindness. very grateful for the collaboration and support of the Garavel service team! More

Great Service! Thank you Garavel Service Dept and Keith Zarembski specifically. I had a day off and needed service done and Keith squeezed me in, very appreciated! Thank you Garavel Service Dept and Keith Zarembski specifically. I had a day off and needed service done and Keith squeezed me in, very appreciated! Mike Corry Wilton, CT More

Professional and Courteous !! TJ is always so professional when dealing with the customer. He is very courteous and explains exactly what's needed for your vehicle. I recommend thi TJ is always so professional when dealing with the customer. He is very courteous and explains exactly what's needed for your vehicle. I recommend this service department and the Dealership in general to everyone. Always a Pleasure dealing with Garavel !! More

Quick and Easy Keith made my experience worry free as the service was quick an easy. I enjoy going to Garavel for all my service needs regarding my vehicle. Keith made my experience worry free as the service was quick an easy. I enjoy going to Garavel for all my service needs regarding my vehicle. More

Sales and service Met or exceeded my expectations in overall sales and service. The staff showed a high level of customer service and knowledge. Will continue to deal w Met or exceeded my expectations in overall sales and service. The staff showed a high level of customer service and knowledge. Will continue to deal with Garavel in the future. More

PURCHASE OF 2 VEHICLES..SERVICE I purchased an 18 Challenger in January, and an 18 Trackhawk in June. Nothing short of great service, sales, finance, service! Mark P. and Jessica C. I purchased an 18 Challenger in January, and an 18 Trackhawk in June. Nothing short of great service, sales, finance, service! Mark P. and Jessica C. are AMAZING More

Poor Service and Customer Follow-up Dropped off my car for a recall, check engine light and the replacement of ONE headlight bulb. Four days and a large bill later, I received a call tha Dropped off my car for a recall, check engine light and the replacement of ONE headlight bulb. Four days and a large bill later, I received a call that everything was fixed. When I went to pick up my car, not only does the one headlight still not work, but now ALL of the front end lights are out. The car is still with them with no updates on what happened and when it will be resolved. Getting the service manager on the phone is impossible and it looks like I’ll have to take another day off and sit in the waiting room to get any action. Is it too much to expect that they would have actually turned on the headlights before saying it was fixed? More