Garavel Chrysler Jeep Dodge Ram - Service Center

I bought my $70k truck there and have always had it serviced there since I got it. Overall the experience has been great and I love my truck. Unfortunately something has changed, the service is horribl serviced there since I got it. Overall the experience has been great and I love my truck. Unfortunately something has changed, the service is horrible, the worst I have ever seen. I had my 20,000 mile maintenance done a few months ago and everything checked out good. Then a about a month ago I received a couple of notifications on my Mopar app saying a few things needed to be checked I wanted to get it checked out so I called to make an appointment which I was told would be in 3 weeks, I made the appointment and dropped off the truck. I got a call asking what the issues were after I had already filled out the form explaining what the issues were but it gets much worse. I didnt hear back from anyone to tell me what they found or what was needed so I called the service department and no one picked up the phone or returned my calls, no one provided a status on the services being performed after leaving multiple messages. I finally had to call the sales department number who of course picked up and I asked to speak to a manger so I could tell them what has been going on with service department, they sales manager did get someone from service on the phone who said they would get back to me be then put me off again until I called back again and again. They finally sent me a text telling me they didn't find anything wrong with the truck but that I should replace the brakes and rotors... HUH? I was so frustrated I told them forget it and get my truck ready I am picking it up. They then wanted to charge me a couple of hundred for the "diagnostics" I said yeah sure even after I had the truck in for the 20,000 mile maintenance a few months ago and everything was fine and you have had my truck for two days and I had to chase you down to get any answers yeah sure ... whatever. Thankfully they waved the fees. I won’t be going back there for service and unfortunately may be looking elsewhere when it’s time to buy my next truck. Very disappointing. More

It is impossible to get in touch with the service department. No one picks up the phone and voicemails are not returned. department. No one picks up the phone and voicemails are not returned. More

My buying experience was so amazing that I was thrilled with this dealership. However, since buying my jeep it has been a disaster. Getting in touch with someone takes forever, service appointments are ove with this dealership. However, since buying my jeep it has been a disaster. Getting in touch with someone takes forever, service appointments are over 3 weeks and customer service does not seem to exist. I am extremely disappointed and plan to do service at another dealership. More