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Garavel Chrysler Jeep Dodge Ram - Service Center
Norwalk, CT
851 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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851 Reviews of Garavel Chrysler Jeep Dodge Ram - Service Center
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November 09, 2024
Having been a client since 2019, and having tried to find another dealership after someone at Garavel pissed me off when I needed help, I am happy to be back. Garavel's sales culture and team, especially Ev another dealership after someone at Garavel pissed me off when I needed help, I am happy to be back. Garavel's sales culture and team, especially Evelyn who took me through the tedious paper work while upselling me with a smile, are the best I have ever come across, having owned three Acura's MDXs before. Becoming a returning customer is the best complement I can give you guys. Keep up the good work. Solly Avi-No'am More
by solly
June 06, 2024
Great, friendly and comfortable atention. My time was the maximum happiness with this dealer ship. My time was the maximum happiness with this dealer ship. More
by migoy_23
Employees Worked With
March 04, 2024
Worse service center ever with very rude service associates. Go somewhere else this people are jokers. associates. Go somewhere else this people are jokers. More
by stip
January 01, 2024
Looking for a specific part for my truck, Cristian was able to find the part/link and sent it to me. Super fast and very nice! Thank you, Cristian. And Happy New Year! able to find the part/link and sent it to me. Super fast and very nice! Thank you, Cristian. And Happy New Year! More
by badeabmw
December 27, 2023
I’ve been trying to get an appointment with service for weeks, one phone to Cristian and I got in the next day. Thank you again Cristian weeks, one phone to Cristian and I got in the next day. Thank you again Cristian More
by Cecilyzipp
Employees Worked With
September 14, 2023
Wanted to make appointment for diagnostic to check an engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I'm with a customer". I said Ok I'll wait. He said, "Here's my card, call me tomorrow to make an appointment." So I stated, I'll wait until you're finished with the customer on the phone. Guy was still rude and said, no don't wait, call me tomorrow. I asked how long will it take, an hour, five hours to finish with the customer so I can get an appointment. Mike tried to send me to a waiting room, he would get me when he's ready that he can make the appointment. I waited right there, he finished with the phone customer in less than 5 minutes. Just rude, rude, rude. Mike Hernandez is not a multitasker, clearly overwhelmed with his role of dealing with paying customers, dismissive of female customers, needs some customer service training. Very disappointed with Caravel. Will not buy my new vehicle there. More
by Jeep
Employees Worked With
May 31, 2023
Absolutely the worst service experience I have ever had. Completely unable to schedule a visit and once we did it took 2 1/2 hours for an oil change. Completely unable to schedule a visit and once we did it took 2 1/2 hours for an oil change. More
by pd
Employees Worked With
Liberty Corbett
April 10, 2023
I’m reading all these great reviews from buyers that they had a great experience. So did I when I bought my Sahara. I called about a month ago to get serviced because I saw it leaking some fluid. They give m had a great experience. So did I when I bought my Sahara. I called about a month ago to get serviced because I saw it leaking some fluid. They give me an appointment and tell me to keep driving it. Yesterday (Easter day) the car overheated on I95 and got dumped with my family. I called this morning and told what had happened and they didn’t care. I asked if I can bring it in earlier because now I don’t have a car. They said there’s nothing they can do for me. I asked if they had a loaner so I can get to work and their response was that I had to wait for the date of my appointment and they couldn’t do anything for me. Honestly worst service ever. More
by Sebastian
Employees Worked With
Don’t know the name
February 02, 2023
I had a prescheduled service appointment for my Jeep this morning and soon after arriving the appointment got off on the wrong foot and was not meeting expectations. After raising the issue with dealership m morning and soon after arriving the appointment got off on the wrong foot and was not meeting expectations. After raising the issue with dealership management they quickly responded and turned what could have been a negative experience into a positive one. Big thanks to the Garavel team for stepping up and making things right! More
by jkearns1956
Employees Worked With
Tony Cornelio, Evan Lewis
