Garavel Chrysler Jeep Dodge Ram

My experience with sales was a few years ago, so I will focus on service. The people in the service department are pleasant enough, and try to be helpful. Also, they are good about giving you a lift to w focus on service. The people in the service department are pleasant enough, and try to be helpful. Also, they are good about giving you a lift to work or home while your car is in, and/or renting a car, which is a nice plus. My issues are these: First, I have had my Wrangler in repeatedly for two separate problems that have still not been rectified. Second, more than any other dealer's service department I have ever used, I NEVER get out of Georgetown without spending hundreds, if not thousands, more dollars than I expected to, even if I just take the car in for routine service. There always seems to be some expensive procedure that urgently needs to be done to avoid calamitous consequences. I find this ironic given the posters behind the service desk touting the Wrangler's toughness - when you buy it, they describe it as "bulletproof" and claim it will run forever. Same with the Liberty, one of which we also own. Unfortunately I do not have enough knowledge to tell whether all this stuff really is essential or not, so I always end up just taking their recommendation and paying through the nose. More

After being frustrated at another dealer because they were not able to ping-point my issue with the engine light keep coming up and the grand cherokee stalling on my 16yr old Daughter, and every time i w were not able to ping-point my issue with the engine light keep coming up and the grand cherokee stalling on my 16yr old Daughter, and every time i when back, i was told it was something different, i decided to visit this dealership. From the time i walk in, Keith Zarembski gave me the sense of knowing what they were doing. He proceeded to completely go out of his way to help and explain the issue to the point where i was taking to the back by one of the Technician - Fred Collins whom further explain but also show me the issue and reason for the problems as well as highlight other possible concern on the poor quality of the work that was done by this other dealer. In net, i would recommend Keith and this dealership to my friends and family and personally like to thanks Keith for his professionalism and help he provided me during my visit. More

My overall experience with service is great and that is due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. More

I came to this dealership because I had dealt with them before and they were always responsive, fair, and performed good service. This time I came looking for another car, and Annie Granchelli greeted me before and they were always responsive, fair, and performed good service. This time I came looking for another car, and Annie Granchelli greeted me with a big smile and immediately made me feel like a person, not a sales prospect. She took the time to listen carefully to my needs, diminished my anxiety, and then not only took me on a test drive, but actually took me to another dealership to inspect their offerings. She pointed out things that I would not have noticed, addressed my concerns, and helped me objectively evaluate my purchase. I never felt pressured or condescended to. Milton speedily secured me a good finance rate, and with Omar's financial acumen and warmth, I happily drove away that same afternoon in my Certified Pre-Owned 2011 Dodge Journey. The whole experience was surprisingly fun, and I would highly recommend this dealer, especially to any woman purchasing a vehicle. More

Keith is very courteous and customer service oriented. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. More

I went to Mrs Granchelli because she look very friendly i felt very comfotable asking any question, she was ready to answer any question i have i left the dealer place with my new car very happy i'm sure i w felt very comfotable asking any question, she was ready to answer any question i have i left the dealer place with my new car very happy i'm sure i will go back if a have need a new car or anything also because i know there is Mrs Granchelli with a lot customer service skill it's very hard to find a good person who make you feel welcome and she did. PS.thank you Annie for stay late for me i really appreaciate you time and effort you are a very good sale person good luck:) More

Great service! Everything was explained to me regarding the needed service, cost and when my jeep would be ready! Keith was so very helpful. Definitely will continue to use the service department for al the needed service, cost and when my jeep would be ready! Keith was so very helpful. Definitely will continue to use the service department for all my service needs. More

the overall experience was great. I had extensive work done and waited for the repairs to be done. They were done in an efficient and timely manner. The staff was very friendly and accomadating. done and waited for the repairs to be done. They were done in an efficient and timely manner. The staff was very friendly and accomadating. More

I would recommend this dealership because of people like Keith. Keith was so pleasant and very helpfulx and understanding. I would recommend him to all my friends. Keith. Keith was so pleasant and very helpfulx and understanding. I would recommend him to all my friends. More

I scratched my car and was lucky enough to run into John Miranda who took the time to explain what I could do at home to clean my, what paint I needed and had it ready for me when I came in the next day. Gr Miranda who took the time to explain what I could do at home to clean my, what paint I needed and had it ready for me when I came in the next day. Great employee! More