Garavel Chrysler Jeep Dodge Ram

From the moment I walked into the dealership, until a couple of days later when I drove away with my new car my experience was great! I had been shopping around a few dealerships looking for a Jeep. couple of days later when I drove away with my new car my experience was great! I had been shopping around a few dealerships looking for a Jeep. Although I would normally just walk into a dealership, this time I calIed ahead and was able to make an appointment to meet with someone. That saved me from standing around waiting for a salesperson and not knowing when someone would be available. My salesman, Ed Maldonado was such a pleasure to work with. He called when he said he would, he kept me posted throughout the whole process and most importantly, he made me feel like a valued customer. Everyone was friendly and courteous from the get go, and as a single woman I was not treated like a window shopper. I was fairly certain about what I wanted and I loved that Ed and John respected that and worked with me to make it happen. I felt they gave me very fair pricing and I had done my homework. They also saved me a lot of time by getting the paperwork started over the phone, including my credit application. I had been to a dealer earlier in the week that wouldn't run my application without my coming in for a second visit (a third visit would be required to actually buy the car). I know I have excellent credit, but nonetheless who wants to get excited about buying a car and then find out for some reason that you can't! Needless to say, the other dealership lost the deal. Once my car was ready, they painlessly handled the insurance transfer for me and then I had an appointment to finalize the paperwork. That was also an excellent experience. It worked with Omar who did it quickly, efficiently and respectfully. Even though for all intents and purposes the deal was done, he made it clear he wanted to make me happy. Garavel gets an A+ in my book. More

Garavel Autogroup has been great to work with. Keith Zarembski took the time to prioritize what service needed to be done and has worked with us to return our vehicle to us as quickly as possible. In t Zarembski took the time to prioritize what service needed to be done and has worked with us to return our vehicle to us as quickly as possible. In todays environment, its nice to know that we can rely on Garavel to perform the task in a timely manner and with a friendly smile. More

Christa was very helpful and friendly. The environment was clean and organized. I liked the free Wi-fi, the coffee and tea, and the television in the waiting room. was clean and organized. I liked the free Wi-fi, the coffee and tea, and the television in the waiting room. More

I went in to get a valve stem replaced and the service was quick and the pricing was great, They always try to get a cheaper price when they can. was quick and the pricing was great, They always try to get a cheaper price when they can. More

I just purchased a new truck this past Saturday. The entire process was so easy due entirely to the professionalism and competency of the staff I worked with. They got me a great deal and I am entirely entire process was so easy due entirely to the professionalism and competency of the staff I worked with. They got me a great deal and I am entirely pleased with my purchase. I would recommend those people I worked with, and this dealership, to anyone looking to purchase a Ram. More

I bought a Jeep Grand Cherokee 12 years ago at this dealership. They service my Jeep through more than 236,000 miles. Friday afternoon I drove my Jeep In and talked to Richard Palacio and drove home dealership. They service my Jeep through more than 236,000 miles. Friday afternoon I drove my Jeep In and talked to Richard Palacio and drove home in another younger Jeep Grand Cherokee. The whole process was easy and painless and now I have another great car. Thank you Richard! More

From the moment I walked in, everyone was very attentive in greeting me. An assistant immediately called Keith to take a look at my car which needed some servicing. I was impressed with Keith's knowledge, in greeting me. An assistant immediately called Keith to take a look at my car which needed some servicing. I was impressed with Keith's knowledge, expertise and customer service skills. He took time to listen to me and was very professional. He diagnosed the problem, and encouraged me to call him to follow-up with regard to the service issue. I will highly recommend Keith Zarembski and this Dealer to everyone with auto service issues and for anyone looking to buy a new car. Thank you for such a phenomenal service and customer experience. More

I brought my car in for oil change and inspection before taking a road trip. Keith and Christa put my car through the express service, where they quickly serviced my car. Kieth and Christa presented any c taking a road trip. Keith and Christa put my car through the express service, where they quickly serviced my car. Kieth and Christa presented any concerns and discussed options, and honored my coupon. Fast service with a smile at a fair price! More

Hi my name is Dave Kuban i have been having a problem with my jeep shaking and the ESP/BASS light was on. I brought it to two local places they couldnt figure it out so i called jeep with my concerns KEI with my jeep shaking and the ESP/BASS light was on. I brought it to two local places they couldnt figure it out so i called jeep with my concerns KEITH actually was on his was out the door to go home but stopped took the time (23:06) to explain what could be wrong and when i told him my concerns because i have to little girls at home. he then asked there names and told me he was able to get me in the very next morning. I brought the jeep in the next day work was done Keith called me to let me no it was done being worked on explained what was wrong i paid said thank you !! after shaking my hand he goes Mr Kuban (Darla and Ruby ) will be save now that the car is back to 100% thanks for your bussiness. This guy Keith is a great REP for your company he deserves a RAISE!!! More

We purchased a 2013 Dodge Durango from Garavel Chrysler Dodge in January 2013. Our experience with the sales department was terrific. The service department, however, was a completely different experience Dodge in January 2013. Our experience with the sales department was terrific. The service department, however, was a completely different experience. Since the day we purchased the SUV, there were a number of little items that were not working perfectly, i.e the front speakers were cracked and the sound from them was completely distorted and our cell phones would, only periodically connect with the bluetooth in the car. We figured we could live with these little quirks until we brought it in for its first oil change at 3,000 miles. However, as of last week, the main display in the car would freeze up with the rear view camera locked on giving us a real time movie of what was happening behind us and our not being able to turn it off. Also, when we stopped the car and turned the vehichle off, the display would stay on. The only way to turn it off would be to disconnect the battery. When I called the dealership on Sunday , the service department was closed but I left a detailed message. On Monday morning when I called Dave Swan at the dealership, he was completely unaware of the message. When i explained the problem, his only response was Oh. Really Dave, Oh? I don't know what was more disconcerning, Dave Swan's almost complete non surprise by what I was saying since this was a safety issue or the fact that it seemed almost as if that was a typical problem and that it seemed like I was bothering him. When I said my wife would be down to the dealership to drop off the SUV and that she would require a loaner, Dave's initial response was that he'd have to see if this was covered and that he would need to speak to the General Manager Tom Mercer and that he wuld get back to me. The degree of his lack of customer service savvy is epic to say the least. If I had not pressed him, my wife who is a teacher and needed to get to school that day would have been forced to sit at the dealership until they debated whether an electrical problem in a 2 month old SUV was covered and whether that fell under the guidelines of her being able to get a loaner to gaet to school. But the best part of the morning was when the General Manager, Tom Mercer called me and basically said he was asked to call me and asked me who I was. How could Tom have possibly called me with out first speaking with his head of the service department and becoming informed of my problem? it streches the realm of credibility. Again, the sales department was terrific through out the transaction but I can not stress strongly enough the lack of oversight, or the complete diregard for customer service with in the service department of this dealership. This whole experience has me questioning why I bought American for the first time in over 30 years. Regards Drew OMalley More