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Garavel Chrysler Jeep Dodge Ram

Norwalk, CT

4.9
5,850 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership. 2025 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Garavel Service - Genuine Factory parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services
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300 Westport Ave

Norwalk, CT

06851

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Showing 5,850 reviews

April 03, 2021

Magdalena was such a pleasure to work with. She went above and beyond making our car shopping experience so easy, comfortable and quick and exciting! More

by ykazache
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue Demecs, Magdalena Kopacz
April 03, 2021

Rami is a very professional friendly sales person, we had a pleasure dealing with him and can’t wait to do more business with him in the future More

by mariav7105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Masoud
April 03, 2021

Wonderful experience from start to finish. Great customer service. We are so happy with our Pacifica! The staff especially Rami and Jon were patient, informative, and genuinely cared. Thank you!! More

by Punky234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Masoud, Jon Peyser
April 02, 2021

I purchased my 2021 Jeep Wrangler Rubicon from Maikel. The whole process from start to finish was very pleasant. I can’t say enough good things about him. He was patient, accommodating, and genuine every More

by Hinkley07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maikel Carmenati, Sue Demecs, Ernesto DePiano, Rami Masoud
April 01, 2021

Jon and Cristian were so helpful! Cristian was extremely receptive and honest throughout this entire sales process, and Jon made the experience of leasing a car and signing my paperwork fun, enjoyable, and More

by Domnadali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Georgescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Peyser
March 31, 2021

I was very pleased with my experience at Garavel. Annie was very friendly and exhibited great customer service. I would recommend her service to anyone in need of a new car. More

by jlcranston04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Granchelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2021

Great experience from start to finish. No unwanted pressure, courteous staff and I got what I asked for. Even after the sale Mark was very thourough in ensuring that I knew how to take advantage of a More

by randyawilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Porcheddu
March 30, 2021

Mark was great. Helpful but not pushy and got me the Jeep I was looking for. I was in that morning and picked up my new Jeep in the afternoon. More

by TJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Porcheddu, Jon Peyser
March 30, 2021

Awful experience. I purchased a used jeep. The engine light immediately went on after pulling out of the parking lot. It had damages exceeding $2500. The owner never answered me for weeks, until the car More

by Ronaghan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul garavel
Apr 07, 2021 -

Garavel Chrysler Jeep Dodge Ram responded

We are glad to hear that no one was hurt and are truly sorry this unfortunate event happened. Your insurance carrier has determined the cause of the fire was due to an incorrect repair that you chose to have performed by your personal mechanic, Westover Service. Specifically, they did not properly fasten the bolts that attach the exhaust and exhaust manifold. This was determined by two independent fire inspectors sent by your insurance carrier and Westover's insurance carrier. Neither you nor a representative from Westover chose to go to this inspection as invited, however we did and clearly saw the fire was a result of the improperly fastened bolts. You were very quick to blame us for the fire and defame us all over social media, yet there was no mention of the work performed by Westover. Garavel has been in business for 20 years and we are proud of the products we sell and the services we offer. We stand behind everything we do and always have. We certainly do make mistakes, but we always own up to them and try to resolve them. You chose to purchase an "As Is" vehicle from us due to the discounted price that fit your budget. Prior to purchasing the vehicle, we asked you to take the vehicle to your own mechanic for review and you chose not to do that. We explained very clearly both verbally and the disclosure you signed regarding what "As Is" means, so there was no confusion. This was no doubt a tragedy, however it has been determined the fire was not caused by any work we did to the vehicle or the condition of the vehicle when we sold it to you. Furthermore, you filed a complaint with the CT DMV and they denied your complaint and found we acted in accordance with Connecticut State Law. Your frustration should be directed towards your mechanic and the repairs they performed.

March 29, 2021

Keith Zarembski as always came through. He and the whole service dept always do. Work is done efficiently and on time. Work done is always well explained etc. The survey wouldn't allow me to select the # of More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
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