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Garavel Chrysler Jeep Dodge Ram

Norwalk, CT

4.9
5,568 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership. 2024 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Garavel Service - Genuine Factory parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services
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300 Westport Ave

Norwalk, CT

06851

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Showing 5,568 reviews

February 16, 2021

Customer service was great and Rami made the process super seamless. Had a lot of fun and was also a learning experience! Appreciate the team being patent while buying my first car. More

by JeepWrangler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Masoud
February 16, 2021

Cristian (Sales) and Jon (Finance) were a pleasure to work with. We felt Cristian was honest and explained the financial breakdown (from credits to taxes and then some) thoroughly, as well as taking the More

by JeepPeeps
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cristian Georgescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Peyser
February 15, 2021

Joe found the car I was looking for and made it easy to make the call to go forward with the car. Joe and the entire team made it quick and easy. More

by nulty.white
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Melfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Peyser
February 15, 2021

Very good customer service. Everyone who helped me was very friendly. They are also willing to work with you and your financial needs. I am so excited about my new jeep! More

by paigerama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Porcheddu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Demecs, Ernesto DePiano, Kerri Pace
February 14, 2021

Second Jeep I have purchaed from Garavel in 4 months! :) Maikel made purchasing a car so easy. He is extremely knowledgeable, honest and a true pleasure to work with. I wouldn't hesitate to buy another v More

by Tricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maikel Carmenati, Sue Demecs, Ernesto DePiano
February 14, 2021

Maikel was very helpful and patient. Was able to translate in Spanish to us for a better understanding. Did not take long to be in and out with a car that fit our liking. Very kind and does a great More

by Mgaray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maikel Carmenati, Sue Demecs
February 14, 2021

Everyone was really helpful and very friendly. Rami and Mary got me into the truck of my dreams and I can't thank them enough! More

by rexmike100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Gallagher, Rami Masoud
February 14, 2021

Annie Granchelli is such an enthusiastic, professional and caring sales person! Can’t say enough good things about her and they entire Garavel team! We love our Jeep!! More

by Tagroupllc
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Annie Granchelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Gallagher
February 13, 2021

They sold us a LEMON. First the catalytic converters. Next the transmission issues. And now we are without a car because IT WENT UP IN FLAMES. This place is a scam DO NOT BUY FROM THEM. They do not back More

by CourteneyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Porcheddu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Garavel Chrysler Jeep Dodge Ram responded

We are glad to hear that no one was hurt and are truly sorry this unfortunate event happened. Your insurance carrier has determined the cause of the fire was due to an incorrect repair that you chose to have performed by your personal mechanic, Westover Service. Specifically, they did not properly fasten the bolts that attach the exhaust and exhaust manifold. This was determined by two independent fire inspectors sent by your insurance carrier and Westover's insurance carrier. Neither you nor a representative from Westover chose to go to this inspection as invited, however we did and clearly saw the fire was a result of the improperly fastened bolts. You were very quick to blame us for the fire and defame us all over social media, yet there was no mention of the work performed by Westover. Garavel has been in business for 20 years and we are proud of the products we sell and the services we offer. We stand behind everything we do and always have. We certainly do make mistakes, but we always own up to them and try to resolve them. You chose to purchase an "As Is" vehicle from us due to the discounted price that fit your budget. Prior to purchasing the vehicle, we asked you to take the vehicle to your own mechanic for review and you chose not to do that. We explained very clearly both verbally and the disclosure you signed regarding what "As Is" means, so there was no confusion. This was no doubt a tragedy, however it has been determined the fire was not caused by any work we did to the vehicle or the condition of the vehicle when we sold it to you. Furthermore, you filed a complaint with the CT DMV and they denied your complaint and found we acted in accordance with Connecticut State Law. Your frustration should be directed towards your mechanic and the repairs they performed.

February 13, 2021

Dealerships are typically unpleasant , but this was extremely easy. Thank you for the service! I thought the people were open and honest and that goes a long way with me. More

by Jritter13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maikel Carmenati
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