
Ganley Buick GMC
Cleveland, OH
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I'm so happy with my first time buying a new car @ Ganley Buick . Tony Hildebrandt handled everything for me , very patient & trusting with me . A joyful experience & I love my Car +free car wash!!! Barb Buick . Tony Hildebrandt handled everything for me , very patient & trusting with me . A joyful experience & I love my Car +free car wash!!! Barb Trcka More
Convenience of location, easy making appointments, clean facility & waiting room. Kept informed on problem & how long it would take. Friendly employees willing to accommodate. Enjoyed the free coffee! facility & waiting room. Kept informed on problem & how long it would take. Friendly employees willing to accommodate. Enjoyed the free coffee! More
Great service. Their people are the best, always helpful and pleasant. From the front office staff to the service writers to the service techs they all are genuinely interested in customer service. Great de and pleasant. From the front office staff to the service writers to the service techs they all are genuinely interested in customer service. Great dealership. More
My Encore GX had an engine malfunction warning light that was coming on and off. I took it in and found out it had a recall that I did not know about yet. Also, there was a recall for Brake System Control was coming on and off. I took it in and found out it had a recall that I did not know about yet. Also, there was a recall for Brake System Control I did not know about. Both items were taken care off. Also, when first purchased in June I had an oil problem that required two service appointments. Hopefully, there won't be any more recalls. I have had three previous Encores with no problems whatsoever and I chose this new model for its upgrades. I am pleased with the prompt excellent service I received. More
Great experience working with Amber and Chad! Amber followed up with me without being pushy. She always got back to me quickly and answered all my questions. Purchasing the vehicle was a smooth process followed up with me without being pushy. She always got back to me quickly and answered all my questions. Purchasing the vehicle was a smooth process thanks to both Amber and Chad. More
Very helpful salesman We came from out of state and Josh was very easy to work with. Got back to me in an extremely timely fashion. Very pleased with the service I received Josh was very easy to work with. Got back to me in an extremely timely fashion. Very pleased with the service I received More
Excellent service. Erin worked with our warranties and made sure we paid the right amount for the service which was totally covered. The oil change and tire rotation a very good price. I always like they made sure we paid the right amount for the service which was totally covered. The oil change and tire rotation a very good price. I always like they wash my car before getting it back. A nice touch. More
The only real issue I had was how long it took for my window to be replaced. Unfortunately that was due to an entry error where my number was put in incorrectly so I couldn't be reached. Other than that, window to be replaced. Unfortunately that was due to an entry error where my number was put in incorrectly so I couldn't be reached. Other than that, I'm satisfied with my service! More
I received the best service possible! The car looks great and runs great Your staff was top rate and could not have been better. Very polite and caring great and runs great Your staff was top rate and could not have been better. Very polite and caring More