Galpin Volkswagen of the San Fernando Valley

Overall, my experience at Galpin VW was wonderful! Neil (Sales) was friendly and did not put off your typical "salesman" vibe. The process was easy and I was able to get the car I wanted at the price I wan (Sales) was friendly and did not put off your typical "salesman" vibe. The process was easy and I was able to get the car I wanted at the price I wanted - without stress and frustration! Vicky (Finance) was also very friendly and made the experience fun rather than stressful. Only small issue was the detailing job post-purchase. Because there were so many cars being sold, the quality of work was not up to expectations. ***Update on 9/10/2012: upon notifying Neil that the detail job was not spectacular, I was immediately taken care of. The service team did a beautiful job and my new car looks great. Not only did Neil make this a priority, but so did the Manager and the Service team. Thanks all!! More

I have always liked Galpin no matter which line, but with Volkswagan being new to the umbrella, I wasn't sure what to expect. They came thorugh with the typical Galpin service! Great selection, super sales Volkswagan being new to the umbrella, I wasn't sure what to expect. They came thorugh with the typical Galpin service! Great selection, super sales associates, very customer friendly managers to get me the best terms and price. They put me in the top of the line model for the price I expected to pay for a middle range car! The Finance perosn, was friendly, never pushy, and never made me feel like i was the next "victim" for her to upsale. No matter what your car choice- GO TO GALPIN! More

I had narrowed my vehicle search down to the car I wanted and emailed multiple dealers looking for a deal. Galpin's response got me in the door of their dealership. Once I was there they were straight forw and emailed multiple dealers looking for a deal. Galpin's response got me in the door of their dealership. Once I was there they were straight forward, friendly, and in the end got me a BETTER deal then originally promised! Beyond that they made me feel comfortable with the fact that I'd be bringing my new car to them for checkups for years to come. More