Galpin Volkswagen

I was in the area visiting from Ohio on part of a cross-country road trip. Having read the great reviews for Galpin VW online, I brought my Passat in for its 10k service. When I went to pick up my ca cross-country road trip. Having read the great reviews for Galpin VW online, I brought my Passat in for its 10k service. When I went to pick up my car, I was told that everything was A-OK, and that the service had been performed to completion. When I got home, I found that all of the lug-nut caps were missing from the right side of my car. I went back to Galpin and they were found in the bay where the service technician had been working on my car. I wish this was the worst of my problems. About 400 miles into my trip back to Ohio, my car started flashing lights telling me to stop my engine immediately because there was no oil in the engine. After being stranded in the middle of nowhere, and being towed 112 miles to the nearest dealership, I learned that the service technician at Galpin failed to tighten my oil drain plug causing all the oil to be discharged after only a few hundred miles of driving. All Galpin VW could tell me was that they were "sorry" and that I "shouldn't worry" because modern VW's had highly sensitive technology that warned me about the lack of oil before any real damage to my engine could occur. Easy for them to say, as their less than one year old car did not lose ALL it's oil during travel. Because of their negligence, I am left with the thought of my nearly brand new car potentially developing problems down the line constantly in the back of my mind. This was the most costly "free" oil change I have ever had. More

I have been buying cars for 45 years but this was the first new car I had bought in last 9 years. I have nearly always bought GM cars, so this was my first European car in many years. I had been research first new car I had bought in last 9 years. I have nearly always bought GM cars, so this was my first European car in many years. I had been researching and test driving several cars for months and this was the last dealer on my list. This was by far the easiest and best car buying experience I ever had. I loved dealing with Neil Stone; he is smart, fair and a real human being to deal with, not just a car salesman. We spent a lot of time talking about topics other than just cars while waiting for the paperwork to be completed. The deal he offered was very fair and I loved the feel and look of the new Passat I ended up leasing. His protégé, Victor was very nice and enthusiastic to deal with and Nick in Finance Dept. made that part of the transaction a breeze. I was there for less than 3 hours total on a Sunday which was nice as well. This was my first experience with a Galpin owned dealership, and I happen to work in a law firm that specializes in representing buyers of defective cars, so I knew how to do my homework before I ever got to the dealership, and everything I had heard about Galpin Volkswagon was true. They are amazing people to do business with and I highly recommend them. More

GO SEE SHERRY in sales.! she is a honest person. i recently just got my brand new passat from her. my credit was low and thought i could only qualify for a used car. Sherry and MIke in finance worked recently just got my brand new passat from her. my credit was low and thought i could only qualify for a used car. Sherry and MIke in finance worked closely together ans was able to come up with a remarkable deal. i now have a brand new vehicle. Im more than pleasantly pleased. I don't feel i got robed out of a deal and i love my new car! Must hurry in because as of right now they have 3 years 36,000 miles scheduled maintenance.. Im so happy and now worry free! Celia S. More

This was the best car buying experience I've had in my 16-years history of buying cars. What I really appreciated was that Neil got all of my information from me BEFORE I went to the dealership to get my 16-years history of buying cars. What I really appreciated was that Neil got all of my information from me BEFORE I went to the dealership to get me pre-approved first. By the way, he has to be the most lovable car salesman in the world. Once we got that out of the way, he found a car that I loved, I went down there, and finished up the deal - and what a great deal it is. I got a 2013 VW Jetta on 4-year lease with FULL maintenance package and Lojack for less than I was paying for my 2008 VW Jetta. It was a very seamless transaction, all of my questions were answered before I even asked them, and the customer service at Galpin is STELLAR! Every face I made eye contact with was smiling, friendly, and eager to help. The finance manager was very personable and thorough as well. I usually leave feeling a since of doom as if I've agreed to pay more than I could afford but I honestly left Galpin feeling excited, lucky, and worry-free. These people are trustworthy and absolutely amazing! More

Veronica and Herman always give the best service when looking to purchase a new car. Their friendliness and professionalism go beyond words. I was a very satisfied customer! looking to purchase a new car. Their friendliness and professionalism go beyond words. I was a very satisfied customer! More

Victor, in sales, provided us with an exceptional buying experience. He was respectful and understanding, making it a quick and easy process. Fernando was our Finance Advisor and he was equally respectful, experience. He was respectful and understanding, making it a quick and easy process. Fernando was our Finance Advisor and he was equally respectful, again making this an easy experience. We have purchased many cars and dread the experience each time. Galpin made the process so much better. I would recommend this dealership to everyone. More

So last week I did something I have been waiting for while to do; go buy a car. I got to tell you I hate going through the sales process but I really needed a car so I sucked it up and went to Galpin V while to do; go buy a car. I got to tell you I hate going through the sales process but I really needed a car so I sucked it up and went to Galpin Volkswagen, on the recommendation of a buddy at work. I got there and I asked for the GM Mike, I had some dialogue with him prior to my visit to feel them out. Upon my arrival Mike offered me something to drink then introduced to the sales manager Paul, who was also extremely professional ultimately Mike walked me over to Blake, the sales rep who would be helping me out for the day. From there I literally felt like I was hanging out with the fellas, not once did I feel like a piece of meat or a conquest some sales guy would brag to his buddy's about later. Bottom line is I have sub 500 fico and a voluntary repossession in 2009. Everywhere I went I was being hammered on rate and low balled on my trade in. At Galpin Volkswagen I got a lower rate by 6% less than the best rate I had been offered at all the other dealerships (I am guessing the rate I received has a lot to do with the kind of relationships that Mike / Galpin has established with their lenders). Blake, Mike and Paul gave me 500 more than I expected on my trade and they helped pay my expired plates for my trade to the tune of almost $1,000.00. Needless to say I got treated with respect and never felt pressured.. I purchased an awesome car that gives me 40/33 MPG, a Volkswagen Jetta TDI, loaded and with a diesel engine. At the end of the day I met with Nick the finance manager, no sales pitch about GAP insurance or extended warranty's, the guy just asked me if I wanted it. I got the GAP insurance and that was that. To top things off I got a call today from Paul the Sales Manager to tell me that they would be reimbursing almost 500 bucks to my checking account. Seems we overpaid for my plates and that was really money that they paid, yet I am the one that is getting the money back... The team at Galpin is 2nd to none, I have been in sales for 15 years. If I ever wanted to sale cars, those are the kinds of co workers I would like to be on a team with and the type of management running the organization. - Omar More

I have been buying cars since i was 17 yrs old...( 1967 ) hands down this was the easiest and best experience I have ever had. This was a VW not a BMW or a Mercedes which I have owned and bought over the ye hands down this was the easiest and best experience I have ever had. This was a VW not a BMW or a Mercedes which I have owned and bought over the years. The negotiation, the service, the follow-up the paperwork...so easy and actually fun. Never brought a car from Galpin..but what an operator. AAA all the way More

Where do I start, lol my experience at Galpin VOLKSWAGON has been one in a million an believe me I've been to a million dealers. Galpin really made me feel comfortable at the dealer I didn't feel like I was has been one in a million an believe me I've been to a million dealers. Galpin really made me feel comfortable at the dealer I didn't feel like I was in a room full of sharks, I feel almost as is if I was talking about cars with life long friends. My car rep was Victor. To put up with me you need a lot of patience, and Victor had tons of it, he drove me around and showed me cars for almost 4 hours! He took me to 3 different lots to show me various different cars and to try to satisfy my needs. And let me tell you Galpin has A LOT of cars to choose from, they carry tons of brands everything from VW, Mazda, Lincoln, Jaguar, Acura's, Toyotas and even Aston Martins so your bound to find the car you want at an affordable price. Victor was super friendly and put up with all my preferences to find the perfect car for me. At no time during the whole buying experience did I feel that the personnel at Galpin was just trying to get me for my money, they showed me and suggested cars in my price range and were honest with me the entire time. Best part was I got the car I wanted at an incredible deal for being a first time buyer. (I bought a BMW 330i) Victor's manager, Adam was also very helpful he helped Victor get me an amazing deal and even threw in 2 free oil changes for my car. When I received my car it had been just washed and had a full tank of gas. Victor explained all paperwork I signed and throughly went through everything with me and answered each and every one of my questions and I had a lot of questions lol I would defiantly recommend anyone to come to Galpin Volkswagon and speak to Victor Frausto if you're looking to buy a new or used car. He will provide you with the best deal and be a sweetheart all at the same time. I will definitely be buying my next car from Victor at Galpin and I will continue to come back and send all friends and family there. Galpin and Victor definitely earned their 5 stars :) oh and he's a cutie pie! More

I first walked into Galpin Motors of the San Fernando Valley on Roscoe Blvd feeling very defeated because of being turned down by every other dealer due to my not so great credit, prior debt and a forecl Valley on Roscoe Blvd feeling very defeated because of being turned down by every other dealer due to my not so great credit, prior debt and a foreclosure and also having a trade-in that I owed way more on than was worth and not in the greatest condition. I had made an appointment with Chris Page over the phone. He advised me I would be working with Henricks Martirosyan in sales and leasing, new and used. I get there expecting to be shot down yet again. Little did I know I would be leaving that day in a brand new 2013 VW Jetta. Henrick and the finance manager Vicky Moreno worked their magic. Process was easy and delightful. I would recommend Galpin Motors to anyone. I was in desperate need of a veh in good working condition as I rely on my vehicle for my work as I am a full time mobile massage therapist. I am now a loyal customer of Galpin Motors and I wouldn't evern think of using any other dealer. A big thank you to Chris Page, Henricks Martirosyan and Victoria Moreno and the entire staff at Galpin Motors. This is why I have given the rating I have. Thank you, Lanay De Angelo More