Galpin Volkswagen

I went to Galpin Volkswagen to get a new GTI and I am so thankful I did. I first spoke with Albert Cortes who was very helpful. We spoke over the phone and he went above and beyond to help out (even though thankful I did. I first spoke with Albert Cortes who was very helpful. We spoke over the phone and he went above and beyond to help out (even though it was his day off). I then dealt with Adrien Torres who was very nice and definitely knew Volkswagen's. Any and all questions i had were answered thoroughly by Adrien. We finally spoke with Fernando at the end, for the financial part of it all, and he was knowledgeable, thorough and my favorite, FAST. it was very late and we were more than ready to head home. Thankfully, Fernando informed us on everything and got us out as fast as he could. Overall our experience with Galpin Volkswagen was GREAT! More

The reason why I give the rating I do... I give 5 The reason why I give the rating I do... I give 5 stars in all areas to this dealership but mostly to my sales person, Sherre Nightingale. She is v The reason why I give the rating I do... I give 5 stars in all areas to this dealership but mostly to my sales person, Sherre Nightingale. She is very clear, concise, detail oriented, kind and efficient. She is highly knowledgable in the cars I was interested and is the most pleasurable sales person I've ever dealt with. When doing a trade-in and knowing that I would be there a long time for the process, she made it as comfortable and quick as humanly possible. She overlapped things happening and multi-tasked like a pro to get it all done for me. In the end, I walked away with a beautiful new car and a smile on my face. I highly recommend Sherre and her team! More

Sherre Nightingale was absolutely amazing as a salesperson in this transaction. She went way beyond the call of duty, offering personal service that we haven't previously experienced. We were so salesperson in this transaction. She went way beyond the call of duty, offering personal service that we haven't previously experienced. We were so thrilled with Sherre and the deal she was able to give to us - she is so knowledgeable about all the vehicles and shared her expertise brilliantly with us. We would never go anywhere else! Definitely ask for her to help you in your transaction. I gave this top rating because every single aspect of this transaction with Sherre was beyond exemplary. More

Went to Galpin Volkswagen wanting a new 2014 Jetta. Sherre Nighingale was my salesperson and wow, she was absolutely AMAZING! Her professionalism, honesty, courteousness and desire to everything possi Sherre Nighingale was my salesperson and wow, she was absolutely AMAZING! Her professionalism, honesty, courteousness and desire to everything possible to get me into a brand new car was just so appreciative. Sherre was on-time for our scheduled appointment and also extremely thorough in going over everything with my new 2014 Jetta S from the front of the car to the rear. Her "no pressure" attitude was a breath of fresh air. Sherre got my deal done in the quickest amount of time since I drove nearly an hour to see her personally. In addition, Vicky Moreno, the Finance Manager, was incredibly nice and very efficient in getting me in and out of the finance department in no time at all. The BEST car-buying experience I've ever had thanks to 2 incredible people at Galpin Volkswagen, my salesperson, Sherre Nightingale and their Finance Manager, Vicky Moreno. I highly recommend going to Galpin Volkswagen for your next vehicle! More

We were there this weekend and were able to get in and out pretty quick, When you think of dealerships you think its a all day adventure, but they don't Play games with you there straight up, I loved o out pretty quick, When you think of dealerships you think its a all day adventure, but they don't Play games with you there straight up, I loved our sales person ERICA TRUJOLLO shes amazing and really gets you great deals, She is super patient, and caring she wants to make sure you will love your car, She really does her homework on her cars as well and is not afraid to say she doesn't know something about the car and will go ask for you to insure shes giving you the accurate information, That made me feel like Erica Trujillo cared about my questions and didn't just spit some random answer out just to sell the car. She makes sure to show you a variety of cars just by what you say you like and at the end of the sale she makes sure to go over any questions you have in your new car as well as show you all the features and how they work. The finance department was wonderful as well, FERNANDO BALANOS is really friendly and personable. He really made sure we were comfortable and made sure to explain everything and answer all of our questions while going over the paperwork, He was really funny too I swear i got a work out on my abs from laughing so much. with some dealerships i have been to some of finance people don't think they need to talk to you they just make you feel like sign here here and here here are your keys now leave, But at Galpin Fernando Balanos was great he definitively sealed the deal that our experience here at Galpin was a great one :) We bought the 2014 Passat TDI Premium. We switched from the 2013 Honda civic and let me tell you the difference is...... i cant even explain it so amazing im in love like a school girl lol. The passat offers a luxurious and comfortable feel where as the Honda was just a car to me at least i know some people love there Hondas but for me the TDI and the idea of a clean car was just more appealing. I was a little afraid at first because people said that the Passats are really big but when i got in Everything was adjustable to me, I could customize the car to fit my short legs lol without being so close to the steering wheel and my boyfriend could customize to him as well with presets for the drivers seat you just get in press your button and it goes back to the way you like it. We also loved the dual-zone automatic climate control, Being on two different temperatures really works for us. The heated seats are amazing too as well as pretty much everything else in the car lol you'll have to go see one for your self to uncover all the rest of its neat features. Back to Galpin, They are super friendly i felt like a close friend when i walked in there from everyone. They really care about you and understand that car buying can be difficult and they try to make it as painless as possible. At OTHER dealerships when i would walk in i would feel like i was being attacked by multiple people even when i said i had a appointment with someone and they would go behind others back saying that they would give me a better deal if i came to them instead, BUT at this dealership everyone helps each other and you can tell that they are all Happy working together and as a team, Which gave me great comfort. If your picking a place to go to PICK HERE they are wonderful Great amazing and all the good words :) Thanks for reading More

I went in to get a new VW Passat and had the best experience possible. Gave me a the most money for my trade-in and even a better price for the 2014 Passat TDI SE. Neil made it painless and so easy t experience possible. Gave me a the most money for my trade-in and even a better price for the 2014 Passat TDI SE. Neil made it painless and so easy to get all the paperwork done. I will send all my friends to see him to get a car! More

Victor Frausto is the best there is. He was a professional and knowledgeable sales person and I would definitely recommend him to anyone looking for a new car. I am beyond pleased with this deal professional and knowledgeable sales person and I would definitely recommend him to anyone looking for a new car. I am beyond pleased with this dealer and I am Happy with my new car. Thank you again for the greatest service. Victor took his time with me and made this an easy process. Two thumbs up to this location. More

Great dealership and my sales person was great to deal with. Marvin was very friendly, professional, and knowledgeable with everything. He made sure I was getting the best of the best. Excellent service. with. Marvin was very friendly, professional, and knowledgeable with everything. He made sure I was getting the best of the best. Excellent service. I've been to quite a few dealerships in my lifetime and this is the best one with the best service. He helped me so much. But unfortunately I couldn't buy the car due to my credit score being low, and I had thought that it was higher but that was my mistake. Marvin was very sweet about the situation. But when my score is better I will definitely go back and make sure Marvin is my sales person again. More

Neil Stone handles every step of the sales process with courtesy and professionalism. Given my set of circumstances and sub prime credit conditions, he represented my interests with VW credit to get me ap courtesy and professionalism. Given my set of circumstances and sub prime credit conditions, he represented my interests with VW credit to get me approved. I am thankful to Neil and team at Galpin Volkswagen, and recommend them to anyone who needs a little help getting approved in today's economy. It was well worth the drive from West Covina, especially because the local dealerships took little interest in supporting my need. Thank You again. More

Michael Moses was extremely patient and friendly as I looked at several different vehicles around the Galpin lot and didn't pressure me towards one vehicle or another. Michael Schwartz helped me get a gr looked at several different vehicles around the Galpin lot and didn't pressure me towards one vehicle or another. Michael Schwartz helped me get a great deal on a new VW GTI. I highly recommend going to Galpin (VW or otherwise) if you are looking for a new car. More