Galpin Volkswagen

Excellent customer services. When you visit this dealership to buy or lease car only ask for Heaven. She helped me to lease 3 cars and get best deal. She was very supper helpful, knowledgeable and v dealership to buy or lease car only ask for Heaven. She helped me to lease 3 cars and get best deal. She was very supper helpful, knowledgeable and very friendly . I highly recommend Heaven For her great customer skill. Sima More

Just like her name Heaven is wonderful. Heaven was very sweet and helpful in my decision to getting my new JETTA! Please make sure to see her for your new car buying experience. sweet and helpful in my decision to getting my new JETTA! Please make sure to see her for your new car buying experience. More

Great customer service! I have leased cars for the past 18 years, which means every 3 years or so I deal with dealerships and salespeople. I have to say, this dealership has topped them all! When you visit 18 years, which means every 3 years or so I deal with dealerships and salespeople. I have to say, this dealership has topped them all! When you visit Galpin VW ask for Heaven, she will take great care of you and help get you the best deal on your new car! More

This place is exactly what I was looking for. They’re straight to the point, kind, and welcoming. They had a lot vehicles for me to choose from and found the right now just for me m. Thanks Heaven you we straight to the point, kind, and welcoming. They had a lot vehicles for me to choose from and found the right now just for me m. Thanks Heaven you were awesome. More

Super Helpful Sales! I came to Galpin VW on May 2019 to look for a high quality lease car, when me and my wife arrived there we were greeted by Heaven Pinontoan, she was s I came to Galpin VW on May 2019 to look for a high quality lease car, when me and my wife arrived there we were greeted by Heaven Pinontoan, she was super helpful, friendly and very knowledgeable with Volkswagen. She was not only showing us the products but she also helped us out and made the transaction smooth. Overall experience we were so happy and very satisfied with her assistance and I highly recommend Heaven for her superb customer skills and her help! More

Galpin is the Best!! These guys are fantastic!! I've bought many cars from Galpin over the years, and their customer service is always over the top!! It's no wonder they a These guys are fantastic!! I've bought many cars from Galpin over the years, and their customer service is always over the top!! It's no wonder they are #1 with all of their brands. More

They say buying a car can be nerve wrecking, however the process at Galpin went great and smooth definitely referring my friends and family here. process at Galpin went great and smooth definitely referring my friends and family here. More

sales people do not fully disclose! Please fellow consumers, read this review before you do business with this dealership. The sales people (Nef) , sales manager (Mr. gonzalez) , GM ( W Please fellow consumers, read this review before you do business with this dealership. The sales people (Nef) , sales manager (Mr. gonzalez) , GM ( Will Baxter) do not care about you at all. They will leave out important details regarding leasing that us as consumers are not aware of just to get you to do business with them. If you have a lease and are going to this dealership to do a trade in and get another lease you need to get the car inspected yourself prior to leaving it with them.. they will not tell you upfront that they do not do the final inspection. The car will be out of your possession at that point and you may get a LARGE bill from VW over a month later!!! I asked them several times if everything was squared away with the existing lease and they never ADVISED me that they do not check the car when taking it back... I thought when they walked around my car they were inspecting it for return, they had also requested pictures which I thought was to make sure the car was OK. It was not ! Switch & Bait .. Filing a claim with BBB also ! have been driving VW for almost 20 years..previously done business with Neftin & VW Van Nuys = much better experience More

HORRIBLE Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not inter Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not interested in keeping good relationship or trust with customer! Brought my car in for an oil change, picked it back up with damage/crack to the front passenger side tire molding which was not there beforehand. To make matters worse, the damaged part was attached to my car with a zip tie. A ZIP TIE!!! No longer attached with screws or anything to keep it in place, partially hanging off. Was not warned of this damage when picking my car up, assume they thought I would not notice. I called the next day, told them about it and they asked for me to bring the car back in. Since I have a day job I had to wait til the following Saturday. When I came in I was told that it wasn't them and that it was probably me who damaged the car, they wouldn't cover it, I had to pay an additional $280.00 to take it in AGAIN! AND THEY ASKED WHY I WAITED A WEEK!! I have a job!! Service manager was rude. General manager sent me photos of what my car looked like before as "proof", insisting that there was existing damage, when there clearly was not. The pictures I received showed no damage prior!!! ARE WE BLIND?? Yet they still, repeatedly told me it wasn't them and that there was existing damage, it's my fault, and they would never use a zip tie!! I'm not even mentioning the hours I waited, so they could drag out this process. If this isn't gaslighting I don't know what is!! Toxic people. Toxic environment. WASTE OF TIME AND MONEY. More

Worst customer service ever Very unprofessional. One rep started negotiation for a lease, next day without finishing the deal passed to someone else( but called to make sure we a Very unprofessional. One rep started negotiation for a lease, next day without finishing the deal passed to someone else( but called to make sure we are coming, later called to say that he was there since 8 am. and has to go home) We came actually to take the car. The new rep changed all the numbers, car was not ready, but they promised to clean it. When I asked to show us new nombers that were not clear for us he got irritated, said that he is just a messenger. I told him show nombers if we like it we take if if we don't we leave. We left with nothing. Waisted 2 days of very valuable time...Manager never got involved. Never again would go there. Never would recommend to anyone to deal with them...Rep names are Allen and Sam. Stay away. Visited 29th and 30th of January 2019. We decided to work with another dealership, and had such a pleasant experience. More