Galpin Volkswagen

Heaven has been taking care of our lease for the last 6 years. She works hard to give us the best deals in the market. years. She works hard to give us the best deals in the market. More

If I could give them a 0 start rating I would. The absolute worst customer service I have ever experienced. Took my car in for servicing and Aaron from the start did not address my concerns. He is the absolute worst customer service I have ever experienced. Took my car in for servicing and Aaron from the start did not address my concerns. He is the most incompetent, unprofessional advisor I have ever dealt with and looking at some of these reviews I see I'm not the only one who has experienced this. Their manager William and another rep made a very pitiful attempt to rectify the situation. I emailed them and returned their one phone call and have not heard from them since. COMPLETE GARBAGE. The service there was so BAD there, that the very next day after I retrieved my car I went and bought a new vehicle at Cerritos Infiniti. The customer service there was awesome and Joe the manager was the ultimate professional. Best car buying experience of my life and I have recommended friends and family to them since. If you are satisfied with CRAPPY CUSTOMER SERVICE AND PEOPLE WHO TREAT YOU AS JUST ANOTHER NUMBER PLEASE GO TO GALPIN VW. Otherwise if you value customer customer service and enjoy hassle free dealer experiences -Cerritos Infiniti is where it's at . More

Heaven is awesome I highly recommend her to friends and family. She is the best customer service is exceptional. I have never met anyone like her. You rock lady! family. She is the best customer service is exceptional. I have never met anyone like her. You rock lady! More

Haven is wonderful and thanks to her we are doing business with Galpin without her and the staff here they are doing their best job to help us business with Galpin without her and the staff here they are doing their best job to help us More

Heaven was so helpful in helping me get my first car and helping me drive off with a great deal! Thank you so much for all your help and making this process less frightening. helping me drive off with a great deal! Thank you so much for all your help and making this process less frightening. More

Heaven is one of best salespersons I have the privilege to meet. She is professional, amiable and easy to talk to. She smiles all the time, that makes a lot of difference. Keep it up, Heaven💕. to meet. She is professional, amiable and easy to talk to. She smiles all the time, that makes a lot of difference. Keep it up, Heaven💕. More

My sales representative at Galpin Volkswagen, Heaven Pinontoan, did a great job helping me get a new jetta. From start to finish she took care of allmy concerns and I felt confident signing the lease op Pinontoan, did a great job helping me get a new jetta. From start to finish she took care of allmy concerns and I felt confident signing the lease option she presented. She answered all my questions and went over my expectation.Finance Raffi Donoyan worked on keeping it affordable and explained all terms of my lease. I appreciate thier assistance and the Galpin VW dealership's work. More

It was a very good experience to be helped by Heaven, she is very friendly and professional. I'm defenetely coming back with her. Thank You is very friendly and professional. I'm defenetely coming back with her. Thank You More

EXCELLENT and OUTSTANDING service provided by Heaven! I will bring ALL my business to her. She is knowledgeable, professional and trustworthy. I am overjoyed with my brand new 2020 Jetta Lease. The entire will bring ALL my business to her. She is knowledgeable, professional and trustworthy. I am overjoyed with my brand new 2020 Jetta Lease. The entire experience from the initial phone call to the driving off was superb. I will recommend all my family and friends to her because I am confident she will take care of them. She brings extreme value to Galpin Volkswagen! More

This should be a 1 star ratingI am extremely This should be a 1 star rating I am extremely disappointed in Galpin and Will Baxter General manager after this dealership failed to pay off my trade This should be a 1 star rating I am extremely disappointed in Galpin and Will Baxter General manager after this dealership failed to pay off my trade in vehicle for more than 30 days. I explained that had I not contacted Galpin directly, this untenable situation would have continued and damage my credit even further. The fact is my debt to ratio was affected and brought my credit score down from a 720 to 703 to date. All because it appears that I was financing 2 vehicles instead of just one. I had to make several phone inquiries to Volkswagen credit and Galpin to unwind this failure of the dealership and get Galpin to pay off many 2019. That should have been automatic. Volkswagen which I traded in on November 26th 2020. I asked Mr. Baxter as a courtesy to make one payment on my new vehicle to lessen my pain and anguish unraveling this shortfall. He refused to do so. I am appalled that a dealership of this caliber and magnitude would fail me by simply honoring my request of such a small gesture. Had I not noticed I was still receiving payment requests from Volkswagen credit this could have been a serious legal issue and action that I would have to take l to resolve had this debacle got worse. Why not take care of a good customer who has bought several vehicles and referred may more. I am shocked and shaken to my foundation that this dealership and Mr. Baxter would fail me so badly If I were Mr. Baxter, I would be embarrassed by what transpired and made an offer to compromise my claim and continue to make me a happy consumer. Now Neda Mongeau in customer relations Manager is asking me to produce the impossible notation that is showing 2 vehicles being financed on my credit report. All those records have just recently been updated after Galpin finally did their job of paying off my old 2019 Jetta. Very egregious that I have been treated like this! More