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Galpin Mazda of North Hills
North Hills, CA
682 Reviews
Galpin Mazda, located in North Hills, CA, offers one of the world's largest selections of new cars, SUV, crossovers, and hybrid vehicles. . We offer a wide selection of new and certified pre-owned Mazda vehicles, including popular models like the CX-5, CX-30, and MX-5 Miata . Our commitment to exceptional customer service ensures a seamless car-buying experience. Visit us at 8425 Sepulveda Blvd or explore our digital showroom for online purchasing and home delivery options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 682 reviews
January 20, 2005
I returned and leased a Mazda on the same day. I had to wait half an hour for the appropriate person to handle my return because no one could find him. In the meantime, I was passed off from an experienc wait half an hour for the appropriate person to handle my return because no one could find him. In the meantime, I was passed off from an experienced sales person to a brand new sales person (literally). From there, it took me FOUR HOURS to lease an new vehicle! I have leased several times before and have never had this type of transaction take so long - one hour to one and one half hours max. My sales person was extremely nice-just inexperienced. When I asked him financing questions, he looked like a deer caught in the headlights!<br><br>The finance manager was able to finish up with me at the end of the neverending experience, but only after I had to wait 45 minutes to get some of his precious time (and I was the one giving Galpin my money!) Before concluding the transaction, the finance manager attempted to sell me an extended warranty and lo-jack, among other things. The Lo-Jack attempt really sticks with me, as the finance manager relayed what I believe is a false story of of his horrific carjacking experience in order to manipulate me into purchasing the product. I left that dealership feeling absolutely slimed. More
by mirandam
Employees Worked With
Mark Passette
January 18, 2004
Recently took my Mazda into Galpin Mazda for an oil change and requested they look into a few items. The service writer was very friendly and they had a nice facility with free coffee and pastries.<br change and requested they look into a few items. The service writer was very friendly and they had a nice facility with free coffee and pastries.<br><br>The inside rear view mirror was loose. The dome light didn't work and chrome strip on the LR door was loose.<br><br>After two hours, I was told that the mirror was not repairable and a new one would cost $110. The loose chrome strip would cost $380 to replace and the dome light would cost $15, if it was just a burned out bulb. I told them to fix the dome light only. <br><br>Oh, they also said that my two rear shocks were bad and needed to be replaced for $620. I asked if they meant the two front shocks, because those were the ones they said were bad and needed to be replaced during my last oil change. They said no, it was definitely the two rear shocks. I said no thanks.<br><br>When I got the car home I decided to take the rear view mirror off myself to look at it. Lo and Behold, after the removal, a mounting bracket was revealed that had two loose phillip head screws. I tightened them and reinstalled the mirror. This took me all of 5 minutes. I also cemented the door trim back on myself with a $3.99 tube of trim adhesive from Pep Boys.<br><br>Never again Galpin Mazda service.<br><br> More
by judge
Employees Worked With
service advisor
