Galpin Mazda

Bob Ware is the best dealer at the best dealership! We bought a new Mazda 6 and it was the first time we have ENJOYED buying a vehicle! Bob made sure we had the best price possible, and he treated us wi We bought a new Mazda 6 and it was the first time we have ENJOYED buying a vehicle! Bob made sure we had the best price possible, and he treated us with more respect than any dealer I've ever met. More

Michael & Josh Moses are THE BEST! I had the most amazing experience here with Michael Moses and Josh Moses!! First they helped my mom get into her first new car in YEARS and then they I had the most amazing experience here with Michael Moses and Josh Moses!! First they helped my mom get into her first new car in YEARS and then they helped me trade-in my old Mazda and get me out of the terrible loan i was stuck in! I don't have enough good things to say about Michael and Josh, they are realistic and don't try and push you into something your not comfortable with. They truly want you to be happy about your payment/interest and want you to be in love with the car you get and I am just over the moon about my experience! I will be referring anyone I know who is in the market for a car to Michael and Josh at Galpin, A++++ customer service! More

Galpin Mazda is not loyal to loyal customers. So annoyed! No stars (1 given because I had to). I am so angry and annoyed with Galpin Mazda. They've lost a very satisfied customer. I can't believe I used to sa No stars (1 given because I had to). I am so angry and annoyed with Galpin Mazda. They've lost a very satisfied customer. I can't believe I used to say so many nice things about Galpin Mazda and recommend them to everyone. I was a customer of their in 2011 and they've proven this time around in 2014 that they have NO CUSTOMER LOYALTY for someone who has been leasing from them for 3.5 years. NONE. 3 years ago, I would have given Galpin Mazda a 5-star glowing review, and I glad I didn't. (xxxx, I would've given them a glowing review 2 months ago.) in 2011, I met with John Martinez and leased a new 2011 Mazda 3 (my first lease ever), and it ended up being a breath of fresh air after dealing with so many other dealerships and bad salesmen. I said that to him. It was easy. The car was affordable. We were taken care of and my satisfaction was a 10 out of 10. The manager worked within my budget after we got screwed over really hard by Volkswagen by making the same offer that VW originally had on the table for us. Now it's 2014, and my Mazda 3 lease is due to be up in a month. I've been shopping around for other hatchbacks (Ford Focus, for one) but honestly thought I wanted to stick with Mazda because I've had such a great experience with them. Because I liked the car. I really like the pickup of the Mazda 3 sport. It's a good car. I've been dealing with Tony McGilchrist this time and, although he seemed to be like John, this experience was worthy of no-stars. However, I don't blame Tony because I know he answers to someone higher-up. This time, Mazda did not work within my budget. They originally tried to talk me into a Sedan, which I was very clear I didn't want. I pretty much walked out of our first meeting because of this. I said I would come back and I did. I was entertaining taking a 2014 Mazda 3 (the previous year) because I knew the deal would be better for the car they're trying to get rid of for the 2015 cars rolling in and, I don't care, I just wanted another Mazda 3 with them. After much negotiation and sitting around for hours over 2 visits, I get offered a much higher monthly lease payment for the same money down. Then I get hard lined. Why? Because Galpin Mazda thinks their cars are more valuable now than they were in 2011. They think more people will be willing to buy them. Forget the fact that I'm a repeat happy customer. Forget that I've been loyal and recommended a lot of business over to them. (My coworker Ann got the same card I have in a Sedan from them.) They forgot all of that - Galpin Mazda decided to not work within my budget. They even went as far as to only offer me the previous year's hatchback they're trying to get rid of. They didn't even try to get me the newer car. They even initially tried to offer me it in a color I was clear I didn't want so, this last visit, I was clear what color I wanted. But, this time, I was told I shouldn't even entertain the 2015 Mazda 3 because it'll be much more expensive than I wanted. In order to get the payment I had negotiated in 2011, I was told I'd have to pay an additional 1350 down, and that was on top of 1650 already down (this 1650 included a measly $750 return-customer appreciation offer - which is no better than most dealerships that offer $750-1000 off if you switch to their dealer). I paid 900 down the first time!!!! Why is it so much more expensive for a loyal customer???? The car is the same price as my current Mazda!!! 3000 down? Are you joking??? All in all I walked away today extremely dissatisfied and regretting ever leasing a Mazda from Galpin. I want to let everyone know about my dissatisfaction, and to avoid Galpin at all costs because they're not loyal to loyalty. I'll be sure to post this rating everywhere possible so everyone knows that GALPIN MAZDA IS NOT LOYAL TO THEIR MOST LOYAL CUSTOMERS. It's a shame I had to learn this now. Making 20 extra dollars off me a month + a RIDICULOUS down payment is more important to Galpin Mazda than having me drive another car off their lot. I got an email from Galpin Mazda the other day when I visited them titled "Your complete satisfaction is key." You can say whatever you want Galpin, but your actions prove you definitely don't mean it. Customer loyalty means nothing to Galpin Mazda, and they chose to turn away someone who is fiercely loyal. In this case, actions definitely speak louder than words. I'll be indignantly handing back my 2011 Mazda 3 in the next month. On a side note, the Mazda 3 is a great little car with great sporty features like amazing pickup, and I'd recommend it to anyone. I'm going to be making some treks outside of LA to other Mazda dealerships in order to find someone else worthy of my Mazda loyalty. More

Awesome I want to tell you about the best car buying experience that I have had in my lifetime. I live in AZ now but used to live in California. I called Mi I want to tell you about the best car buying experience that I have had in my lifetime. I live in AZ now but used to live in California. I called Michael Moses with Galpin and let him know what I was looking for. He said to trust him he would get me a great deal. So, I drove 6 hours to get a car from Michael Moses. I have bought many cars from him over the years but this experience was the BEST!!. He gave me the GREATEST car buying experience I have ever had. Michael kept to his word on everything he said. Everything went smoothly with my deal. I got the most awesome car. I would drive to the ends of the earth for Michael Moses. He is Awesome!! More

Brought in my mother Mt husband anid I bought two cars two weeks ago. My mother saw our cars and loved them. I brought her in and Philip helped us again he was able to hel Mt husband anid I bought two cars two weeks ago. My mother saw our cars and loved them. I brought her in and Philip helped us again he was able to help my mother and she received everything she wanted. Thanks Philip More