Galpin Mazda

Simply the Best What do you do when your car breaks down just as your favorite, trusty, long-time, go-to, amazingly-awesome service advisor heads out the door on a we What do you do when your car breaks down just as your favorite, trusty, long-time, go-to, amazingly-awesome service advisor heads out the door on a well-deserved vacation? Well, when you are lucky enough to have been assisted by Danny Talamantes at Galpin Mazda, you definitely choose to wait - going without transportation and even changing your holiday weekend plans as I did - because you know that there simply is no substitute for his exceptional service. Painstakingly thorough and attentive, Danny has ever been the very definition of incomparable care. He set high standards for my service expectations long ago and has never failed to meet them in the more than thirteen years since. In fact, he somehow manages to exceed them. Upon his return, my service experience was even better than expected - not only completely stress-free, but altogether pleasant. As always, Danny was absolutely worth the wait! More

Bad Experience - WARNING! I recently took my 2018 Kia Stinger here for service (I purchased at Galpin Kia before it closed down and they are referring Kia owners here for servi I recently took my 2018 Kia Stinger here for service (I purchased at Galpin Kia before it closed down and they are referring Kia owners here for service). I dropped it off at 1:30pm and was told it would be 60-90 minutes so I decided to walk down the street and grab lunch. An hour later I was back in the service waiting area. Two hours after I left my car and I'm told it will be another 5 minutes, 30 minutes later the service advisor asks me why I don't have my car yet. another 30 minutes and I'm told "we have a problem with your car, ANOTHER CUSTOMER HAS TAKEN IT!!!!" Seriously!!! Apparently they had done paperwork, handed over the key, the guy had walked over to my car, driven to the exit which has a guard that scans your VIN and cross checks it before he lifts the arm for you to drive out. They said they had called him threatening to call the police and much later that they spoke with him and he was 15-20 minutes away. About 4:30pm after nearly two hours, and 67 miles of joyriding, my car is returned. A 20 something kid gets out and I go off (my car has 3800 miles on it ALL driven by me), he just stands there and repeats "sorry" to every comment I make. The service manager starts backing him up saying 'he was confused', 'he made a mistake'. He took a Silver Stinger when he dropped off a white mazda!!!! The service manager tells me 'obviously we'll give you a tank of gas to make things right' (no joke). So I am now going over every inch of the car inside and out and the kid and manager walk away. Next thing I see the kid driving off in his car, security opens the gate and they let him go. I have NO IDEA what was done in, with or to my car during the time he had it. I would advise anyone planning on using this place to think very carefully because they do not take care of your property. Be warned! More

I Love These Guys I have leased 5 cars thru Galpin Mazda....I am ALWAYS taken care of and supported. From the time I walk into reception until i have picked out my new I have leased 5 cars thru Galpin Mazda....I am ALWAYS taken care of and supported. From the time I walk into reception until i have picked out my new car....Tony Mc Gilcrist helped me lease my 1st Mazda 3....and he has helped me with every lease since...he is kind and patient and knowledgeable...he NEVER makes me feel rushed or hurried ...He has even helped my sister and mother with their car needs...I guess you could say he is part of the family.... I am extremely happy with my experience with Galpin Mazda....I tell all my friends about the dealership and most importantly...Tont Mc Gilcrist. More

Fast and great service We were looking for a new car with affordable rate of payment. David Abdullaev was the right guy to approach, he explained all of the comforts of the We were looking for a new car with affordable rate of payment. David Abdullaev was the right guy to approach, he explained all of the comforts of the new 2018 Mazda CX-5 and helped us to get this pretty car with the lowest rate of interest. Over all this was a great experience to see all of the dealership recommended cars. More

Great Dealer since I was 14 in '67 looking at Shelby Cobras I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch. He referred me to Shaun Shahar. Shaun came out to meet me and I told him I wanted to test drive the car. I also told him the model, color and options I wanted. He happened to have that particular model on the lot. He had his associate Aaron take me for a test drive in the car. Aaron was well versed in all the features of the car. I took the car through its paces and I decided that the Continental just might be the car for me. I think Aaron was excellant and personable to work with. Once I got back to the showroom I spoke to Shaun about pricing and the financing options. He gave me his best price and the deal structure. I decided to think about it. There was no pressure of any kind put on me to buy. Shaun called me back the next day and I told him that I was still interested in the car. We went over the pricing again and made some adjustments in my favor. I stalled on the purchase price. He sounded so disappointed and I was too. The next day the sales manager called me and I told him I would buy the car with one final adjustment in price. He called me back 10 minutes and said we have a deal. I got into an Uber. Shaun sat down with me and went over the terms of the purchase. He explained it all to me in a clear and precise manner. I then signed all the paperwork. Then Shaun sat in the car with me and gave me a crash course on all of the features and how they operate. He was very patient as I soaked it all in. Then he gave me a rapid fire test and I passed with 100%. I felt competent to operate my new car and drove home. I have to tell you that it was a pleasure to work with Shaun and his associates. He made everything smooth and without causing any stress. I would recommend him to anyone I know that wants to buy a Lincoln or a Jag. More

Great Services. Thank you for ur service from the time we walk in everyone was very hospitable & eager to help. Allan Chiha was fabulous in covering everything we nee Thank you for ur service from the time we walk in everyone was very hospitable & eager to help. Allan Chiha was fabulous in covering everything we needed to know & more, to leasing us a beautiful 2018 MKC Lincoln. Walked out very, very pleased with ur service & professional work. More

Exelent Cogy Nelson was salesman who helped us with our Mazda. He gave us 100% of his attention. Aissa was our financial consultant. He was wonderful! Cogy Nelson was salesman who helped us with our Mazda. He gave us 100% of his attention. Aissa was our financial consultant. He was wonderful! More

The best car buying experience with James At first he asked my need for the car and found me the best car. Then he was so patient answering many questions how to operate the car. This is the At first he asked my need for the car and found me the best car. Then he was so patient answering many questions how to operate the car. This is the first car for me which is computerized everything , so I asked probably same questions over and over again. He was always friendly and smiling to make me feel welcomed. More

Trickery around every turn My wife, daughter and I came into the dealership early on a Saturday afternoon. I knew which car I wanted already, and what I was willing to pay for i My wife, daughter and I came into the dealership early on a Saturday afternoon. I knew which car I wanted already, and what I was willing to pay for it. Our smooth talking salesman insisted that he was on my side, but was caught in a lie multiple times. He told me that a vehicle with the exact trim I wanted was at a sister location, and that he was having it brought over for a test drive while we talked prices. I told him that I had dinner reservations with out-of-town family, and HAD to leave at 6pm. Surely 5 hours would be enough time. We discuss prices and options, and hours later the car still isn't there. It turns out it was never on it's way. We leave (and are very late for dinner), and I never see the car. We had our daughter with us as well, and dragging an 8 year old through hours of drudgery without even seeing the car was infuriating. Foolishly I came back the next day (since it was our only option to get the trim and color we wanted anywhere in a 100 mile radius) and experienced more of the same. Lies abound regarding the cars location. It was also clear that there was discussion behind our back in an attempt to keep us from leaving in frustration. After a few hours, calls back and forth between their sister locations, not knowing where the car actually got moved to, etc, they finally drove us to another location to see the car, and after wandering around in a massive lot for about 30 minutes looking for it, we finally saw it. I knew I wanted this car - I needed it for an upcoming move, and I just wanted to be done with the entire process. We negotiate all of the extras that I want at a price I am comfortable with, and I tell him I won't pay a dollar more. We agree and shake on the deal, and I head to financing. Lo and behold, the price is about a thousand dollars extra. They charged me separately for LoJack even after being told that it was included in the final price. My jaw was on the floor. This was also after about 10 different aggressive upsell attempts, which, while not offensive inherently, we were exhausted from spending half of hour weekend in the dealership, and had made it very clear we were in a hurry. We get everything squared away and end up paying the extra charges for LoJack because we were exhausted and had no time left to spend at the dealership that weekend. Is that how they get you - they wear you down until you're exhausted and then sneak additional charges in at the last minute? Well, it doesn't end there. I come to pick up my new car a few days later... The "brand new" car had 68 miles on it, a scratch on the drivers side door, and discarded peanut shells from someone's snacking in the cup holder/on the floor. I've received rental cars in better condition. To their credit, they did buff out the scratch, but this entire process was draining, and I felt like I was being tricked at every turn. It felt like a game, and no matter how forward and clear we were about our desires, price points, and timeline, there always seemed to be some other deception, failure or frustration. This was my first new car buying experience, and it was riddled with all of the cliches of the shady car dealership. I'll never shop here again, and my guard will be up even more the next time I shop for a new car. More

Buy from kamy.he is the best We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for us.By the time we were out of finance the car was washed,full tank of gas and ready to go.we will recommend friend and family to him. More