Galpin Lincoln

Todd Kessler Rocks I just bought a new Volvo XC 90 from Galpin. Todd Kessler was amazing. Helping me with this deal was no easy task, but Todd was amazing. He just ke I just bought a new Volvo XC 90 from Galpin. Todd Kessler was amazing. Helping me with this deal was no easy task, but Todd was amazing. He just kept "going with the flow." No pressure. I couldn't decide which model I wanted -- the XC 60 or the XC 90, and then when I settled on the XC 90, which trim level. Todd and Jeremy Guller worked pricing on purchasing and leasing a number of vehicles, and I kept changing my mind. Ultimately, I walked out of Galpin with a beautiful XC90 T6, and I couldn't be happier with the car or the deal. Thanks, Todd and Jeremy -- for your patience and the great deal! More

Easy and enjoyable transaction Todd Kessler and Lana Krizki were awesome and wonderful to work with. Smooth, easy transaction. They even had the car delivered to my home! I hig Todd Kessler and Lana Krizki were awesome and wonderful to work with. Smooth, easy transaction. They even had the car delivered to my home! I highly recommend this team! More

Absolutely wonderful I recently purchased a 2017 Lincoln Mkz for an astounding price!!! I'm blown away. I walked into the Galpin Dealership with the intentions of buying a I recently purchased a 2017 Lincoln Mkz for an astounding price!!! I'm blown away. I walked into the Galpin Dealership with the intentions of buying another Mazda 6. However the sales manager Jeremy convinced me to buy a Mkz. One of the best choices I've made thus ! far!! My salesman Justin Permijo was very helpful! We test drove a few cars and he also guided me through the purchasing process. He also showed me a lot of the features on my car before I drove off the lot. If you ever need a salesman that's professional, yet comedic at the same time, then Justin is your guy!!! More

Best experience ever. Sales staff was great. Have dealt with them for many years always had a good experience and that is why we always go back. Office clean and luxurious. Sales staff was great. Have dealt with them for many years always had a good experience and that is why we always go back. Office clean and luxurious. More

Anthony shahan got me a new ride Came here to service my 2010 lincoln MKZ. I saw anthony shahan and we test drove the 2016 mkc and he explained to me every single feature on the car Came here to service my 2010 lincoln MKZ. I saw anthony shahan and we test drove the 2016 mkc and he explained to me every single feature on the car and got me a great price and i got a great value for my trade Make sure when you want a new car ask for anthony shahan More

Todd and Lana in Lincoln sales are awesome! Todd Kessler and Lana worked together as an efficient and satisfying sales them helping put me in my fourth vehicle from Los Angeles's BEST family of Todd Kessler and Lana worked together as an efficient and satisfying sales them helping put me in my fourth vehicle from Los Angeles's BEST family of dealerships. More

Jeremy Guller Accuses Me of Abusing My Car I must say, I'm really disappointed that I have to write this review. I will say that I gave Jeremy Guller, Galpin Lincoln's General Sales Manager eve I must say, I'm really disappointed that I have to write this review. I will say that I gave Jeremy Guller, Galpin Lincoln's General Sales Manager every chance to fix the issue before I was forced to start working on making sure others don't end up a victim to a similar experience. I purchased a 2007 Chevrolet Corvette for a total amount of $47,668.95. I put down $5,500 although my intentions were to only put down $4,000. My salesman, Jeff Stevenson explained to me that another $1,500 would need to be put down for the deal to work. He also explained that the manager(I'm assuming Jeremy Guller) was reluctant to discount the price of the car because of how clean and "well maintained" it was. The car had 24,485 miles on it at the time of purchase and just over 26,000 miles on it before I realized in Laguna Beach that the manual transmission wouldn't go into reverse any longer. I brought the car in to have it repaired and was greeted by my service advisor, Brian. I explained that I just purchased the vehicle and the reverse function was no longer working. The next day, Brian asks me for my permission to send the car to an outsourced mechanic to figure out what was wrong with the car since their inspection couldn't figure out why the car wouldn't go into reverse. Once inspected by their mechanic, the problem found was that the clutch was too worn to allow the transmission to go into reverse any longer and that it needed to be replaced. I'm already irritated because I purchased this vehicle from "Galpin Premier Collection" thinking I'm buying a solid car AND I had already purchased two vehicles from Galpin before. I reply to Jeff that Galpin should repair it. He explains that he waiting to hear from a general manager who will return in the morning and get back to me with an approval by late morning. At 1:24pm, I send Jeff a text following up to make sure the repair has been approved. After receiving NO response, at 3:49pm I text, "Really Jeff? Come on man". 3 minutes later I receive a call from Jeremy Guller. The first words that come from his mouth is that the clutch is a "wear and tear" item and that they would not cover it. When I heard those words come out of his mouth, I was livid. I'm expecting a positive response but receive the complete opposite. He goes on further to explain that the tire diameter is significantly shorter than it was at the time of purchase 2 months prior. First, I'd like to say that if they were so good at checking the diameter of the tire, why couldn't they check the clutch as well? Especially after selling me the "clean" Z06 for thousands more than I should've had to pay. Second, I have babied the car and have been driving manual cars for 20 years! I've NEVER had a clutch wear out on me after 1,500 miles, of which most were freeway by the way! After he accused me of abusing the car, Jeremy did offer to "work with me". Really? Working with me is not what I want to hear after just purchasing the car. Working with me involves more money coming out of my pocket for an issue that should've been resolved before selling me the car in the first place! Regardless of whether the clutch is covered or not, there's a bigger picture to this story. Fix the clutch, and I continue to purchase with Galpin! Don't, and lose more money in potential sales because of the greed involved in the auto sales operation of Galpin than the cost of a clutch repair. I've been without my car now for 6 days and all I keep hearing is a bunch of chatter. Galpin's dropped the ball and they expect me to pay for their "Premier Mistake" There's plenty more for me to go on about. Like the second vehicle I bought that still has transmission problems, but I won't bore you guys with that story. For those of you reading this, PLEASE DO YOURSELF A FAVOR AND CONSIDER BUYING FROM SOMEWHERE OTHER THAN GALPIN. Thanks Oh yeah, this is Galpin's "Customer Bill of Rights": You have the right to: -Courteous and professional treatment at all times. -Honest information when you request it, without evasiveness. -PROMPT AND EFFICIENT SERVICE WITH GENUINE CONCERN FOR YOUR TIME. **That's a NO in this case** -Choose which products and services you purchase. -Clear and thorough explanations of all financing and purchase details. -Receive copies of all documents signed. -EXPECT THE VALUE OF PRODUCTS AND SERVICES TO BE EQUAL TO OR EXCEED THE PURCHASE PRICE. "I think NOT" -Be invited to buy without feeling pressured. -Expect us to keep our promises to you. -Expect the same level of professional service before, during and after the sale. More