Galpin Lincoln

I had a 2013 Lexus GS that I loved and had been a long term member of the Lexus family. I needed to trade my car in for a larger SUV because of severe back pain and after visiting several other Lincoln d term member of the Lexus family. I needed to trade my car in for a larger SUV because of severe back pain and after visiting several other Lincoln dealers and being very disappointed and treated poorly I had given up. As a last try I called Galpin Lincoln and was connected to Joseph, told him where I was in my current lease and what I was looking for and what I was looking to pay. I also explain that was suffering from chronic pain and wanted this to be as easy as possible and "painless" as possible. He asked some additional questions to get a more accurate idea of what exactly what I was looking for and what I needed and what would help me the best. He invited me to come to Galpin have a cup of coffee (on him) and look and at Navigator. I arrived at the dealership which is stunning facility by any standard. Joseph was waiting for me when I arrived and had already brought down a Navigator for me to look at and parked it at the front door. Considering I suffer from chronic pain the simple fact that I didn't have to "tour the lot" was incredibly helpful. What I was surprised about what Joseph did not immediately find the most expensive Navigator on the lot but the one that fit my needs and the amenities I was looking for. There was no constant "up selling" or trying to get me to buy more than what I was looking for. I have been driving luxury brand cars for some time and expect a certain experience and treatment and Joseph exceeded all my expectations. He with the sales manager immediately came back with the deal that I was looking for and made the entire process of financing and purchasing the vehicle. The experience that I had at Galpin Lincoln and Joseph was impressive to say the least. I made a point of tracking down the General Manager to explain what an amazing experience it was. Any luxury car dealer could take notes from Joseph and Galpin Lincoln on how to work with customers to meet their needs. If you are going to Galpin Lincoln be sure to ask for Joseph Jones....it will be the best car buying experience of your life. More

Robert understands my working style and the parameters I had in selecting a new car. A great product and excellent service is why we've been coming back here for 30 years! had in selecting a new car. A great product and excellent service is why we've been coming back here for 30 years! More

I have been a Galpin Ford Mercury Lincoln customer for 10 years. Everyone at Galpin extends the highest quality of customer care and service for cars. When we bought our car David Rogers was our sales pers years. Everyone at Galpin extends the highest quality of customer care and service for cars. When we bought our car David Rogers was our sales person. He was very patient and well informed about the vehicles we were looking to buy. David walked us through the entire sales process and made everything so pleasant and easy for us. I highly recommend him in sales. The service department from the initial call for an appointment to checking the car in to picking the car up when done is the best experience that I've had anywhere. The service writers and mechanics do an excellent job of maintaining and repairing my vehicle. When I drive it I have the utmost confidence in my vehicle. On my last visit Jimmy Bentley was the man who retrieved my car for me. He is very outgoing and pleasant and is willing to do what ever it takes to make Galpin's customers happy and driving away with a smile. For me, service and price wise there is no where else that I will take my car. A great big thanks to everyone on the Galpin team! More

Matthew Snider was my Salesman. I ordered a 2013 Lincoln MKZ, built the way I wanted. It took about 7 weeks to wait for the car to finish but Matthew contacted me occasionally, giving me updates about the c MKZ, built the way I wanted. It took about 7 weeks to wait for the car to finish but Matthew contacted me occasionally, giving me updates about the car via email and phone. He also answered any questions via email with quick response; he was completely on it. My car buying experience with the help of Salesman, Matthew Snider was an easy and comfortable process. I am completely satisfied with the excellent service. More