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Galpin Honda
Mission Hills, CA
5,341 Reviews
Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin!
Our core values are the pillars that support our Mission statement. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other.
We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.
We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors.
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.
We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.
Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,341 reviews
March 11, 2007
I was very disappointed in my experience with Galpin Honda. For the record, I was a loyal Galpin customer and have bought my last 4 cars from them. (2 Explorers, an SHO and a Lincoln LS). I have had ver Honda. For the record, I was a loyal Galpin customer and have bought my last 4 cars from them. (2 Explorers, an SHO and a Lincoln LS). I have had very good service from other Galpin dealerships, but Galpin Hondal has lost it for them. In all fairness their sales rep Angle was friendly. But when it was time to talk numbers he turned us over to the sales manager Jorge. He would not give us a final price on the car. We told him that we had a written offer (via the internet) on a specific model and he practically called us a liar. Said that the price that we had received must not have included the SC Dealer Association fee, this cost, that cost, etc. He said that that car was very popular and had to get and was selling for above the MSRP. At that point, we made him an offer based on our homework from kbb.com and edmunds.com. It was basically splitting the difference from dealer invoice and MSRP. At that point he said that was out of the question and asked what we would really be willing to pay for it? We said thanks for your time that we needed to get going. The next day we got a call from Angle asking us if we were ready to buy. We asked him if they would sell it to us for our offer or... They still wouldn't give us a price with out coming back in. He said that he would talk to his sales manager and get back to us. When he called back, several hours past when he said he would, he said his sales manager wouldn’t discuss it over the phone and that we needed to come back in to continue the discussion. We restated our offer and he again said that he would talk to his SM. We also asked him, that if they wouldn't agree to our offer, then what would they sell it for? The whole process with Galpin Honda was a total waste of time! There was just no respect shown by these guys. They didn’t get back to us when they said they would They wouldn’t talk costs in good faith The sales manager was disrespectful and really copped an attitude You felt that they were ‘slippery’ and not honest No wonder car salesmen have such a bad reputation. I honestly thought Galpin was better than that. The truth is that we would have bought the car from Galpin Honda based on my previous experiences with other Galpin dealerships had we been treated have way respectably, but the fact of the matter is that they did everything possible to lose our business and absolutely nothing to gain it. The good news is we ended up discovering Kolbe Honda on Reseda Blvd. and were treated excellently by them and that’s where we bought the car. More
by Kabal
Employees Worked With
Angle and Jorge
