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Galpin Honda
Mission Hills, CA
5,343 Reviews
Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin!
Our core values are the pillars that support our Mission statement. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other.
We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.
We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors.
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.
We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.
Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,343 reviews
July 18, 2014
good Service My experience at Galpin Honda Mission Hills was very good. Ahmed was outstanding. I never had a better experience at a dealership. I would recommend t My experience at Galpin Honda Mission Hills was very good. Ahmed was outstanding. I never had a better experience at a dealership. I would recommend this place to everyone. Thanks to Manager Sunny. More
by brissbane
Employees Worked With
ahmed
July 17, 2014
Great Experience I went to Galpin Honda in Mission Hills upset from not getting approved for a car loan at another dealership after waiting for two hours. As I parke I went to Galpin Honda in Mission Hills upset from not getting approved for a car loan at another dealership after waiting for two hours. As I parked towards the entrance of Galpin Honda, a salesman by the name Chaudry approached me and assured me that He can help me get a car that night. And to my amazement, I sure did drove a brand new civic home. I had a unigue experience at this dealership compared to my previous experiences from other dealership. I would truly recommend this dealership and Mr. Chaudry to my relatives, friends and to my clients. MaeC More
by MaeC
Employees Worked With
Chaudry Ahmed
July 17, 2014
Poor customer experience It takes hours, hours to get anything done at this place. So ridiculous that even after you agree to a purchase, it takes more than one hour to START It takes hours, hours to get anything done at this place. So ridiculous that even after you agree to a purchase, it takes more than one hour to START the signature paperwork. Be ready to spend your whole day for even the simplest of things. Waiting an hour for my doctor is not so bad after all More
by Lulu4
Employees Worked With
Liz, zamora
July 16, 2014
Good experience I was really dreading the whole car buying experience. It's still not my most favorite thing but Michael Fogelman was professional, helpful, and tried I was really dreading the whole car buying experience. It's still not my most favorite thing but Michael Fogelman was professional, helpful, and tried to make me as comfortable as possible. I feel that I got a fair price and was treated courteously. I would definitely recommend this dealership. More
by Megcan
Employees Worked With
Michael Fogelman
July 15, 2014
Excellent customer service Impressed with the service provided by Mr. Choudry Ahmed and his colleagues to purchase my new car honda crv.Choudry spend almost 3/4 th of the day wi Impressed with the service provided by Mr. Choudry Ahmed and his colleagues to purchase my new car honda crv.Choudry spend almost 3/4 th of the day with me to walk through all aspects of sales, giving me best price,reviewing over car features,services and finally helped me to purchase the right model within my budget.thanks for all effort !! More
by Sijanahamed
Employees Worked With
Choudry Ahmed
July 14, 2014
You guys have made me a very happy girl! I got into a car accident almost two weeks ago, I had purchase a car from Alex Tumasov last November and the car was totaled. Fortunately, I survived I got into a car accident almost two weeks ago, I had purchase a car from Alex Tumasov last November and the car was totaled. Fortunately, I survived the accident and was a little bit worried that after my rental was over which is today I wouldn't have a car to use. So i went to galpin yesterday assuming I was only looking for a new replacement. Alex made it so easy for me to get a replacement and had no headache or problem. They made it all happen so fast and got such a great deal and IM SO IN LOVE WITH MY NEW CAR! We have been going to galpin for a couple years now and I wouldn't recommend to go anywhere else but there! They help you with everything you need and they guide you through everything. They make everything so much more easy for their customers! And that's amazing customer service! Thanks Galpin, you made me a very happy girl and customer!!!! More
by Chesca18
July 13, 2014
Don't buy from this dealer The sales man Andre was a little hard to talk to because he's English is poor. They sold me a car that had body damage. They claim to detail the car a The sales man Andre was a little hard to talk to because he's English is poor. They sold me a car that had body damage. They claim to detail the car and lied about that, because when the car was out of supposedly TLink it still had teeth on the bumpers and the sides of the car which is supposed to be removed during detailing and quality control check. Every dealer is required by law to do a quality control check before the vehicle leaves their lot to make sure that it does not have obvious body damage or any other kind of damage. That was not done because if it wore they would've noticed the issue with the car and also that tape would have been removed. Once the car was off the lot they were not willing to work with us in Amy way shape or form, we had to take it to a different Honda dealer who is now going to be working on the damaged fender that is covered by warranty. I have called American Honda to notify them about this but they don't really seem too concerned with the type of customer service that their dealers provide. American Honda's excuse is that the dealers are privately owned therefore they can do whatever they want, of course that's not exactly the same terminology that they used but in a nutshell that is exactly what they said. I have owned Mitsubishi, Ford, Mercedes, Land Rover before and never had this type of issue. Every other dealer takes care of their customers. I wanted to get a van this time around because it is more convenient since we now have three children, but I regret our decision to go with Honda. We now are stuck with a brand-new car that has fender damage and even though another Honda dealer is going to fix it they tell me that it's not going to look 100%. Which means the left side of my brand-new car will look different than the right side of my brand-new car, which is pretty crappy. I will never ever buy another Honda and especially never deal with Amy Galpin dealership again. More
by vbrodetsky
Employees Worked With
Andrey
July 12, 2014
great experience I went in today looking to trade in my VW Jetta chaudry ahmed was great in helping me find just what I wanted and did everything he could to get me I went in today looking to trade in my VW Jetta chaudry ahmed was great in helping me find just what I wanted and did everything he could to get me a great deal thank you so much for all you're help and experties. I will definitely recommend galpin gonna to all my friends and family . :) More
by karina1127
Employees Worked With
chaudry ahmed
July 11, 2014
SUPERB DEAL! Great customer service, was not a typical pushy salesman, was honest and helped negotiate for the benefit of the customer. Tried to get the best deal Great customer service, was not a typical pushy salesman, was honest and helped negotiate for the benefit of the customer. Tried to get the best deal possible for us. No complaints, just an overall great buying experience!!! HIGHLY RECOMMENDED!!! More
by mmmd
Employees Worked With
Serg Antonov
July 08, 2014
OUTSTANDING EXPERIENCE! I received such an outstanding level of customer service at Galpin Honda! Jennifer Cervantes and Frank were amazing throughout the whole process. At f I received such an outstanding level of customer service at Galpin Honda! Jennifer Cervantes and Frank were amazing throughout the whole process. At first I was so nervous because it was the first time I was thinking about leasing a car and never thought the process was going to be so straight forward as it was. The negotiating process was done with respect, all my questions answered and they were so compassionate about my needs and expectations! It was so refreshing to see a team truly working together in order to provide me with the best deal! Jennifer and Frank you guys rock! THE BEST!! More
by copamundo14
Employees Worked With
Jennifer Cervantes
