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Galpin Honda

Mission Hills, CA

4.9
5,273 Reviews
Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin! Our core values are the pillars that support our Mission statement. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other. We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words. We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors. A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties. We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business. Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals. Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!
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11151 Laurel Canyon Boulevard

Mission Hills, CA

91340

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Showing 5,273 reviews

August 01, 2024

Sergio was incredibly helpful and made my whole experience quite seamless. I appreciate the efforts this dealer makes to maintain a standard of kindness and professionalism. More

by otly102000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Juarez
Aug 02, 2024 -

Galpin Honda responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your business. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

July 24, 2024

We really enjoyed working with Alex. He was willing to work with us to find a deal that we were comfortable with. The only frustrating part was how long the process took (4 hours during More

by bwestrup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Galpin Honda responded

Hi, we are happy you found the team helpful in the purchase of your new car! If there is anything else we can do for you, please give us a call. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

July 21, 2024

Amazing service, very clean and the restaraunt next door is exceptionally delicious. Awesome overall will recommend More

by Pambam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Galpin Honda responded

Hi, thank you for taking the time to share your feedback with us. Please let us know if there's anything else we can do for you. See you on the road! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

July 08, 2024

I like honda and it is always a good experience with them and Alex Diaz was very helpful and he answered all my questions very well. He did a great job. Thank you! More

by jireh_ai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Galpin Honda responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

July 05, 2024

An amazing customer service, I will recommend to other people interesting in buying a car. More

by Jesse Diaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Galpin Honda responded

Hi Jesse, thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when driving away. Thanks again for the recommendation, and have an amazing day!

June 15, 2024

I recently had the pleasure of receiving exceptional customer service from Alex Diaz in Galpin Honda From the moment I walked in, the staff was friendly, knowledgeable, and went above and beyond to assi More

by parisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Galpin Honda responded

Hi, we are happy to hear of your positive experience with our location. Exceptional deals and customer service come standard with the dealership. Please let us know if there's anything else we can do for you. See you on the road! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

June 15, 2024

What truly set Edgar apart was his unwavering commitment to excellent customer service. He was not just trying to make a sale; he was genuinely invested in helping me find the right product. His professiona More

by Svetlana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Galpin Honda responded

Hi, thanks so much for your warm recommendation of the team here at Galpin Honda. We are so happy to hear you've had a great experience with us, and we hope to continue to serve you for many years to come. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

May 27, 2024

Good customer service and shows great appreciation for the customers, Also helps the customers understand and answer any questions they have. More

by Luisito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Galpin Honda responded

Hi Luisito, thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when driving away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

May 26, 2024

Sold with a one year warranty and told no accidents. When we took it to another Honda dealership 11 months after purchase for a check up we were told the warranty was void because it looked like it had More

by Honey Bunny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Danho
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Gillum Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Galpin Honda responded

Hello, we appreciate your detailed feedback. We take pride in maintaining excellent customer relations and providing quality sales experiences. What you described is not up to this standard and we'd like to learn more about what happened. We'd appreciate the chance to help regain your trust, so if you're willing, please contact us by phone or email. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

May 21, 2024

Love the dealership guy, Alex Diaz, he was extremely helpful and very direct about everything! He helped a LOT on bringing the numbers down. Definitely recommend More

by Alexandra Oliva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Galpin Honda responded

Hi Alexandra, we are glad you chose our dealership! Thanks for the feedback and strong recommendation! Please let us know if there's anything else we can do for you. See you on the road! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com