Galles Chevrolet

I had a great experience with Alex on a 2019 Chevy Bolt purchase in March 2019, but that was my only great experience at Galle's. I had issues with the service department in February of this year, as they purchase in March 2019, but that was my only great experience at Galle's. I had issues with the service department in February of this year, as they only ordered half of what was needed and that took a week and a half longer than quoted. But the end all was yesterday. I called 4 times last week to schedule an appointment for a recall service. On the 5th call the girl who answered the phone transferred me to the service department. They then told me to make an appointment online, which I did. AND, I noted in the appropriate space that it was a recall and listed the item to be replaced. I ALSO NOTED to let me know if the item needed WAS NOT IN STOCK! So we go to our appointment yesterday and drop the car off and are told it'll be around 3 hours. That's great. We leave for lunch and shopping and get called one hour later and are told "our Bolt is ready" - but wait...they didn't do anything, why? Because they didn't have that part!!! And they never saw my notes, they said! I just had major shoulder surgery and it is very difficult to drive! Now we have to turn around and go back at some point...Who knows when as they didn't have any idea when the part would be in. I'll likely be going elsewhere! They're awesome at selling you a vehicle, just not so great on servicing it! I am so disappointed and fed up with their service department! More

Worst dealership in town.I would never go here again.There is No customer service, they called my house at 8:10 on sat and when i said i wasnt interested they called me back and yelled at me. again.There is No customer service, they called my house at 8:10 on sat and when i said i wasnt interested they called me back and yelled at me. More

Extremely disappointing experience !!!!! I would not try to buy a car from them again, even if they were offering them for half price. I will not go in to the details, but at 72 years of age, I would not try to buy a car from them again, even if they were offering them for half price. I will not go in to the details, but at 72 years of age, I have purchased a lot of cars, and have never in my life been treated the way they treated me. I used to believe that the Galles name meant something, but I no longer do. I even communicated with the now family patriarch, Rick Galles, and walked away disgusted. Don’t listen to me, read the other reviews here. There are lots of Chevrolet dealers around Albuquerque, read the reviews on all of them. More

Horrible Experience - felt scammed Felt so scammed - was told we were required to pay $2k extra than advertised price for something we didn't want and this feature and amount was not on Felt so scammed - was told we were required to pay $2k extra than advertised price for something we didn't want and this feature and amount was not on their website sale price listed. Then they said we would need to pay another $1k because we weren't Costco members as they had put that deduction off advertised price. We had to hold our ground on both, but still they tried adding fees when final invoice came out. We ended up walking out, buyers be aware of these tactics. Wish I would have looked at other reviews before wasting time driving there and trying to buy a vehicle. They tried to justify that the add-ons were "fees" in their fine print. Will never do business with this dealership! More

I was approved by a finance company, put the down payment down, signed all the papers, shook hands and walked out with the keys in hand. A month went by, I was told my information didn’t match what they subm down, signed all the papers, shook hands and walked out with the keys in hand. A month went by, I was told my information didn’t match what they submitted and I ended up giving the vehicle back. It felt like a scam. More

Deceitful and total lack of respect Went in for the advertised "Chevrolet National Lease Offer" of $239 on a Chevy Bolt. They offered me the same "deal" for $451 but the difference was Went in for the advertised "Chevrolet National Lease Offer" of $239 on a Chevy Bolt. They offered me the same "deal" for $451 but the difference was taxes as they explained. Who would want to pay more than 90% in what this finance team calls "taxes". I understood before going in that the advertised price didnt include taxes, license, title and dealer fees, but dont try to increase the price on 90% a month and called it taxes like if customers are stupid. NEVER EVER going to this place again. You are all better off with Testla or Carvana instead of dealing with these jerks. I wished i had reviewed this page before wasting 2 hours of my day. The sales person was the only reasonable person in this place. Franklin i believe was his name, he was nice and professional, unfortunately he didnt work the finance out, he would have been honest about it. More

Deceitful I'm from out of town (4 hours) and drove to Albuquerque to buy a new truck I was quoted on. When I arrived the sales team was pushing an up sale on a I'm from out of town (4 hours) and drove to Albuquerque to buy a new truck I was quoted on. When I arrived the sales team was pushing an up sale on a different model not discussed in the deal. After I made it clear I wanted the truck we discussed and was quoted the vehicle was not in stock. In fact the vehicle was never there, the intentions of Galles Chevy was to get me into the dealership based on lies. As one can see there is no integrity, morals, or respect for people at Galles Chevy. I urge people to shop elsewhere, who know what else they are dishonest on. More

Great service work on a 14 year old Chevy Colorado. Took in a 2005 Chevy Colorado for front hub repairs that a local, hometown mechanic screwed up. I was greeted by a young lady, Masheyti Romero, who w Took in a 2005 Chevy Colorado for front hub repairs that a local, hometown mechanic screwed up. I was greeted by a young lady, Masheyti Romero, who would be my service advisor. The truck was immediately taken to the repair area while I enjoyed free, hot Kuerig style coffee and soft chairs in the waiting room while watching TV and using their free internet. While relaxing there, the service advisor came up to me and said the mechanic wanted to show me what he found wrong with the truck. We walked to the maintenance area where the mechanic began to show me the actually broken and worn components within the hub/axle area. He already did his homework, and had the prices listed for the replacement parts. I authorized the parts and he completed the work. About 3 weeks later, the right front CV rubber boot was found torn and leaking grease everywhere. The truck was returned for repair, and the entire job was completed free of charge. I have only good things to say about the service portion of Galles Chevrolet. I highly recommend them for any Chevrolet maintenance. More

Pricing games and overall nightmare I found my old car during an internet search. Galles has it. It was an orange 2004 Mustang Mach 1. I bought it brand new in 2004 and sold it to a coup I found my old car during an internet search. Galles has it. It was an orange 2004 Mustang Mach 1. I bought it brand new in 2004 and sold it to a couple from NM back in 2009. I proposed to my wife in this car. Had to sell it to get $$ to buy a house. When I sold it in 2009, I did so for $17,700 and it had a babied 15,000 miles on the odometer. 10 years later, it has 42,600 miles on it, and Galles originally listed it at $18,900. They dropped the price to $16,500. I called them and tried negotiating, and after getting the usual used car salesman sideshow, they told me they can't go any lower than $15,500. This car was traded in on a small truck, thats how Galles got it. (Their employee told me) KBB trade in value is between 8 and 10 thousand. Retail value is between 10 and 13 thousand. The crook on the phone tells me that Galles spends over 2,000 bucks on every used car that comes on their lot, for "surveillance". Mechanics usually get paid around 60 bucks an hour. At that rate, that means he expects me to believe that Galles dedicates over 30 mechanics hours per used vehicle that comes in. It is clear that Galles is like a lot of crooks in the car dealership business; they're out to make a KILLING, not a LIVING. After posting a negative review on google on Saturday March 9th the crooks at Galles Chevrolet changed the price on the Mach 1 from $16,572 back up to $17,995. I have picture evidence of this if you click on my name next to the review and go to photos. By Monday morning (March 11) cargurus emailed me and says the price was dropped to $15,500 and change. After more phone tag, e mails, lies and arguing, I found out that Tripp Steele told his sales staff (thanks for the info Victor) they were not allowed to deal with me...only he can. Except he e mailed me and lied about how much $$$ Galles has tied up in the car to start with. After I called him a liar, he got butthurt and gave them their orders. The car was a trade in. Trade in value is between 8 and 10k. Tripp Steele claims Galles has over 16k in the car due to what they gave on a trade and "restoration" costs. Only problem is, a 15 year old car with 2 owners, only 42,000 miles and a clean carfax doesn't need "restoration"...especially thousands of dollars worth. They must give some expensive car washes at that dealership....Lmao. Tripp Steele (Galles General Manager) now won't return my emails and has forbidden his staff from dealing with me. They wont even answer a simple question about how much vehicle taxes and fees I would have to pay IF I bought the car back from them. They also took my personal income information and Social Security number online on 3/11/19 to check my credit but so far, 2 days later, I have heard nothing back about that either. This is the kind of "customer service" you can expect from Galles Chevrolet; especially if you have the audacity to not want to play their little salesman games and you call them out on their lies. I wonder if Tripp Steele has a boss?? If so, he or she probably wouldn't be happy with him treating a potential customer this way and being so rigid over a car that they haven't been able to sell in over 3 months and counting. More

Horrible Experience Deception, lies, and don't give a crap attitude. We recently had our truck broken into in an attempted theft. We have a kill switch so the truck was n Deception, lies, and don't give a crap attitude. We recently had our truck broken into in an attempted theft. We have a kill switch so the truck was not stolen. We did make an insurance claim and they suggested a few places. We choose Galles Chevrolet. Galles Chevrolet lied to us, about knowledge of the kill switch, claimed to do an inspection, my tires are bad and didn't state this, didn't fix the truck properly, no power lock operation, and took over a month to work on it. When confronted on these matters I was hung up on by the service manager and treated like an idiot by the general manager. They also sold us a un-needed battery, as ours was only a year old with a 2 year free replacement from interstate. They do not do complete work and make excuses and lies when asked why the truck is not fixed. More