Gallery Ford of Pekin

I was sold a vehicle from a different company and had nothing but issues with the car and the dealership. I finally decided it was time to go to a reputable dealership spend the money to get a dependable nothing but issues with the car and the dealership. I finally decided it was time to go to a reputable dealership spend the money to get a dependable vehicle from a company who would treat me right. Sadly I was mistaken. I purchased a 2017 Ford Escape immediately starting having issues with it. I was told if it was an intermittent problem they wouldn't be able to determine what it was until it was a constant issue. It got to the point where my car would not go in or out of gear I had it towed to the service department. It's been over 3 months and they have no idea when the parts will arrive to make the repairs. I have a loaner, they call it a rental, had to push to even get the loaner and now I have to return it because I have had it to long. I am in the exact same position I was when I came to this dealership. Paying for a car I can't drive and having to give back to my loaner. The bank expects their payment the dealership expects their loaner back and I'm here out over $20k and no vehicle. I understand parts can be hard to get but because you're company has stock issues I have to eat it. I'm disappointed nothing has been done to help resolve my issue, at this point I wish I could give the car back and wipe my hands of it all. Very disappointed all the way around and will be sure not to send anyone else here. More

I've never had such a positive experience. Love these guys. Great service, excellent follow-through, and such a remarkable team. I'd recommend them to everyone! Love these guys. Great service, excellent follow-through, and such a remarkable team. I'd recommend them to everyone! More