Gallery Ford of Pekin

The service department seems to do good work, but I question the costs. I bought my Kia at a Fire dealership and was given 4 free oil changes. My 4th and final was done this week along with brake repla question the costs. I bought my Kia at a Fire dealership and was given 4 free oil changes. My 4th and final was done this week along with brake replacement. They told me the last time I was in, I’d need new pads. I came in for that expecting to pay in the 300-500 range (what I’d seen as avg costs online). I was told 1100 because they don’t like to change pads and not do rotors too because there are sometimes rings on the rotors that mess up pads. I asked if there were rings. They said no and they’d just do pads, but it voided all warranties. In the end, my out the door cost was 716. They charged me for my free oil change too. More

Everything went as planned. It took a little longer than expected. 1.5 hrs for a works Oil change. It took a little longer than expected. 1.5 hrs for a works Oil change. More

Got an oil change and was supposed to have the car looked over. It is a hybrid and I figured they could inspect the hybrid system and I also had some lights on the dash but those were overlooked as well. over. It is a hybrid and I figured they could inspect the hybrid system and I also had some lights on the dash but those were overlooked as well. More

Gallery Ford provided great service helping to resolve a problem with the lug-nuts on my F-150. problem with the lug-nuts on my F-150. More

I came in today to look around at a few cars and the saleswoman Haley was super helpful any questions I had she had the answer for I will definitely be back when I decide on a vehicle to buy one through saleswoman Haley was super helpful any questions I had she had the answer for I will definitely be back when I decide on a vehicle to buy one through her More

This dealership keeps calling me and harassing me even though I've been verbally assured twice now that calling my number was an accident and that my number would be deleted. I've never been to this car d though I've been verbally assured twice now that calling my number was an accident and that my number would be deleted. I've never been to this car dealership in my life and I am not at all in the market for a new vehicle. My last new car purchase was only 5 years ago and in an entire xxxxing different state, in Texas. I don't know how they got my number but they will not leave me the alone. Since you all apparently want to harass me, I guess I'll file a lawsuit for harassment since you cannot xxxxing quit! STOP xxxxING CALLING ME!! Oh yeah, and xxxx you! More

0 stars. Service dept. charged double what we were told for oil change. Left the hood open. Didn't reset. Didn't call us to authorize new charges. And complet Service dept. charged double what we were told for oil change. Left the hood open. Didn't reset. Didn't call us to authorize new charges. And completely ignored me when I voiced my complaint about how we were treated. More

My name is Darrell Parkhouse an i trade and get service at Gallery Ford in Pekin Illinois. I recently have bought new tires from Gallery's and somehow they balance on the wheels was off. Service representa at Gallery Ford in Pekin Illinois. I recently have bought new tires from Gallery's and somehow they balance on the wheels was off. Service representative Thomas Gisleson was instrumental in getting the problem corrected. I personally rate Thomas a 'FIVE STAR service representative. Its people like Thomas that are trustworthy and honest that keep the community happy. Thank you so much for keeping my automobile in top working order. Its a pleasure doing business with you! Sincerely; Darrell E. Parkhouse Sr. More

I was sold a vehicle from a different company and had nothing but issues with the car and the dealership. I finally decided it was time to go to a reputable dealership spend the money to get a dependable nothing but issues with the car and the dealership. I finally decided it was time to go to a reputable dealership spend the money to get a dependable vehicle from a company who would treat me right. Sadly I was mistaken. I purchased a 2017 Ford Escape immediately starting having issues with it. I was told if it was an intermittent problem they wouldn't be able to determine what it was until it was a constant issue. It got to the point where my car would not go in or out of gear I had it towed to the service department. It's been over 3 months and they have no idea when the parts will arrive to make the repairs. I have a loaner, they call it a rental, had to push to even get the loaner and now I have to return it because I have had it to long. I am in the exact same position I was when I came to this dealership. Paying for a car I can't drive and having to give back to my loaner. The bank expects their payment the dealership expects their loaner back and I'm here out over $20k and no vehicle. I understand parts can be hard to get but because you're company has stock issues I have to eat it. I'm disappointed nothing has been done to help resolve my issue, at this point I wish I could give the car back and wipe my hands of it all. Very disappointed all the way around and will be sure not to send anyone else here. More

I've never had such a positive experience. Love these guys. Great service, excellent follow-through, and such a remarkable team. I'd recommend them to everyone! Love these guys. Great service, excellent follow-through, and such a remarkable team. I'd recommend them to everyone! More