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Gallery Ford of Pekin

Pekin, IL

Overview
Reviews
4.0
54 Reviews
Call Dealership (309) 347-3111

2200 North 8th St

Pekin, IL

61554

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Showing 54 reviews

March 15, 2025

Courteous, quick service, knowledgeable about what needed to be done ,very clean dealership and bathroom facilities..excellent customer service with no hassles. More

by doublett1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lee
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December 20, 2024

Had not used the pickup and deliver option before. I called, to set it up. They text me on the day and picked my car up. I was called to let me know what was needed. My car was returned and I paid More

by Dwegs60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lee
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December 15, 2024

Very positive atmosphere and people. They do a great job and don’t try to sell me something I don’t need. More

by beckberg1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack, Brandon Lee
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November 12, 2024

They are truly the worst thing about the car business. Bait and switch… offer you a price and totally try scamming you when you get there. People please make sure to do the research before buying or selli More

by Howard
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Hill
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Nov 12, 2024 -

Gallery Ford of Pekin responded

Dear Haward, Thank you for your review. I can assure you that if there was any issue related to the bate and switch, it will be addressed promptly. During your recent visit to the dealership, you were interested in selling a 2017 Chevy Cruz with the Vin# ending in 7223910 for $10,000, which is higher than the book value. After inspecting the vehicle, our used car manager offered you $7000, which is significantly higher than the $5,925 average JD Power book value and $2,851 higher than the KBB good condition value of $6,961. Therefore, I am unsure about your concerns regarding a bate switch in this case. If you believe that your car is worth more than the amount offered, you are welcome to return to the dealership. Our general manager will take another look at the vehicle and see if we can offer you a higher price. Respectfully Ray

Nov 12, 2024 -

Gallery Ford of Pekin responded

Dear Howard, Thank you for your review. I can assure you that if there was any issue related to the bait and switch, it will be addressed promptly. As you presented yourself as an independent wholesaler selling vehicles, you came to the dealership wanting to sell us your 2017 Chevy Cruz with over 113,000 miles, VIN# ending in 7223910. You purchased privately two months ago for $10,000, which is $4,000 higher than the book value. After inspecting the vehicle and even though your car is not in what you consider good condition, our used car manager offered you $7,000, which is significantly higher than the $5,925 average JD Power book value and $2,851 higher than the KBB good condition value of $6,961. Therefore, I am unsure about your concerns regarding a bait and switch. In this case, you came to us wanting to sell your vehicle and when we didn’t give you the number that you wanted, you became belligerent and insulted the salesperson and the used car manager with choice words I’m not at liberty to repeat. This is especially surprising since you are a wholesaler in the business yourself, and you were the one who reached out to us wanting to sell your vehicle. If you believe that your car is worth more than the offered amount, you are welcome to return to the dealership. Our general manager will take another look at the vehicle and see if we can offer you a higher price. Respectfully Ray

November 03, 2024

The staff at gallery ford was very thorough and very conscious of my needs. I couldn’t be happier. More

by Rrademaker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni , JD Chaves
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September 19, 2024

The service from the sales department was adequate. I didn’t receive all of my paperwork and the car was empty when we picked it up. More

by eric.fobar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Soto
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July 31, 2024

The service advisors and technicians genuinely care about your vehicle while it is there and are great at communicating what the vehicle needs to get back up and running as it should. More

by wnich85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donvan Hamilton, Brandon Lee, Scot Fulk, William Beach, Steven Pryor, Johnathan Dodge, Chris Hinton, Austin Rafferty, Dalton Shanklin, Austin Mettam
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June 20, 2024

Omg where do I start. The workers there are SO Nice. They helped me for days. Because a a tough customer and I’ll tell you the truth. I will NEVER go to another dealership More

by Barefootinblonde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ & Christian & Lucas, Alex Pezeshki
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May 28, 2024

Staff is amazing and I needed a reliable car for myself and the kids. Christian was very helpful and made it possible for me to Purchase my vehicle. Keep up the amazing job. More

by Shannong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
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May 10, 2024

Very helpful & cooperative to my needs, as well as theirs. Quality work & friendly, cooperative to my needs. More

by Rwcouch4151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Nichol
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