Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gallatin Honda
Gallatin, TN
345 Reviews
Filter Reviews by Keyword
By Type
Showing 345 reviews
July 03, 2024
We purchased a new Honda Odysessy 6 months ago and this summer the AC was not working as expected especially for a new vehicle under warranty: The service department only tested the thermometer never cons summer the AC was not working as expected especially for a new vehicle under warranty: The service department only tested the thermometer never considering that perhaps the issue was with the actual thermometer. They didn’t perform diagnostic testing and didn’t manually assess the issue we were experiencing. This was a frustrating experience and they left us without resolution so another appointment will likely be scheduled and another half a day wasted. More
by R
Employees Worked With
Anna
July 21, 2022
My battery died in the parking lot at Gallatin Honda. The service advisor jumped the car off and I drove it inside the service lane. I told him it was probably the battery. He said it was out of warranty The service advisor jumped the car off and I drove it inside the service lane. I told him it was probably the battery. He said it was out of warranty and would be $160.00 to replace. After waiting over an hour and a half the car was finally ready. They charged me 39.95 to replace the battery and %26.02 for (shop supplies). I asked why i was charged shop supplies and he said they did that on all tickets. A battery takes two nuts and two cables to remove. No shop supplies used or needed. then he said it was to pay to have the battery picked up for recycling. i asked him if I bought one over the counter would I [pay that? He said probably. That is not true. I will not recommend this service department to anyone. More
by mccain.jim1
Employees Worked With
Collin Elliott
October 29, 2021
I have never had such an amazing experience at a car dealership until I went to Gallatin Honda!!! My car specialist, Brandon, was on top of everything to make sure I got exactly what I was looking for!! dealership until I went to Gallatin Honda!!! My car specialist, Brandon, was on top of everything to make sure I got exactly what I was looking for!! He is amazing and I recommend you ask for him as soon as you walk in the door or call on your phone!! I so well taken care of that I felt like family 🙂 Seriously, they are the very best you could ask for, knowledgeable, kind, and on the ball. The process was so fast I didn't even realize I was done. I'm telling you, go to Gallatin Honda if you want the best team on your side and the best quality vehicle on the road. More
by dianaabrams
Employees Worked With
Brandon Barragan
October 19, 2021
I’m spoiled with my dealership back in California. This one is more $$, but less busy. I don’t have to wait as long dropping off my car which is nice. But the prices are kind of silly. I guess that’s Nashv one is more $$, but less busy. I don’t have to wait as long dropping off my car which is nice. But the prices are kind of silly. I guess that’s Nashville! It was also hard transferring over my info from the other dealership so I recommend keeping all your paperwork so they don’t say you need something when you don’t. Overall, a fine dealership if you know about cars and exactly what you need done. They said they got a new manager recently from BMW and raised prices so maybe that’s why it’s so $$$. I like dealerships though because the parts are under warranty and all your records are in one reputable places for the next buyer. Brand spanking new. Shuttle driver awesome. Vote Bean for sheriff next year! More
by alecia
Employees Worked With
Mr. Bean, Auston Brunes
October 16, 2021
The folks at Gallatin Honda are always friendly while being low-key and highly professional. They answer direct questions honestly and give me quality work without blowing smoke. Good people. being low-key and highly professional. They answer direct questions honestly and give me quality work without blowing smoke. Good people. More
by K7BDD
Employees Worked With
Colin Elliot (sp?), Richard Rocha, Rodney Pearson, Big Bubba Perry, Patrick Murphy, Auston Brunes
October 13, 2021
I really needed my car fixed as soon as possible. They went out of their way to get it done. We left the next day to drive to Denver. The car performed like a new one! I just can’t say enough about how gr went out of their way to get it done. We left the next day to drive to Denver. The car performed like a new one! I just can’t say enough about how great this dealership is. Thanks so much guys. More
by Coach
Employees Worked With
Big Bubba Perry, AJ Becquet
