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Gallatin Ford - Service Center

Gallatin, TN

4.6
197 Reviews

197 Reviews of Gallatin Ford - Service Center

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November 08, 2024

Very polite and was very informative. Very good service and service time was fast and accurate More

by debpirtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Gallatin Ford responded

We really appreciate your feedback! Thank you for choosing Gallatin Ford.

November 07, 2024

I took my car to Miracle Ford to get my oil changed. The workers were so friendly and helpful. The gentleman who brought my husband and me home while they worked on my car was so friendly and poli More

by mimiruth2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Gallatin Ford responded

Thank you for sharing your experience with us at Gallatin Ford. We're glad to hear our team was friendly and helpful, but we're sorry the pricing didn't meet your expectations. We appreciate your feedback and hope you'll consider giving us another chance in the future!

November 07, 2024

Price for oil change. And tire rotation to high.will not be back for that. More

by richardbaskette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Gallatin Ford responded

Richard, we're sorry to hear you felt our pricing was too high. It's our goal to keep our rates both fair and reflective of service quality, and we'd be happy to answer any specific questions you have. Please feel free to reach out anytime. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

November 05, 2024

I just wanted to say that Stephanie was a really good employee she was courteous and kind informative. More

by judygrizzle44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Gallatin Ford responded

Judy, we're delighted to hear that Stephanie provided you with such courteous and informative service at Gallatin Ford. Thank you for sharing your experience!

November 03, 2024

Jessica was very polite and pleasant. I had an appointment for 9:15 a.m. for my oil change, and she greeted me promptly. She recommended a tire rotation as well, which I agreed. She wa More

by Debbby H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Gallatin Ford responded

Thank you for sharing your experience and recognizing Jessica's efforts. We apologize for the longer-than-expected wait time during your appointment; we understand how it can impact a busy schedule. If there's anything further you'd like to discuss or if we can assist in any way, please feel free to reach out. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

November 02, 2024

Very responsive and good communication. Stephanie kept us apprised of our progress toward resolution. Our problems were completely resolved. More

by kwhitmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie/Service
Nov 04, 2024 -

Gallatin Ford responded

We're delighted to hear that Stephanie and the Gallatin Ford team provided excellent communication and resolved your issues completely. Thank you for sharing your experience with us!

November 01, 2024

I got a recall notice on my Explorer. Left the vehicle at the dealership, A nice gentleman plus another rider shuttled me home. When the repair was done, my car was returned to my home. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Gallatin Ford responded

Linda, we're delighted to hear that our team at Gallatin Ford took such good care of you during your recall service. We appreciate your kind words and look forward to assisting you in the future!

November 01, 2024

Miracle Ford was just awesome. My day started out with my car not starting. Had to jump start it, then went to run some errands and had to jump start it again. I called Miracle and More

by Mimihodge65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Barker
Nov 04, 2024 -

Gallatin Ford responded

We're delighted to hear that the team at Gallatin Ford was able to assist you promptly and get your day back on track, Mimi! It's great knowing they could resolve the battery issue under warranty. Thank you for sharing this positive experience with us!

October 30, 2024

The, picked up my car brough it back every one and every thing was great. More

by jerry.harrison07@ comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Gallatin Ford responded

Jerry, we're pleased to hear our service provided convenience. Thanks for choosing Gallatin Ford!

October 28, 2024

knowledgeable, informed, not pushy, pleasant, helpful, listened, walked me to my car, I will come back More

by Billas27613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Gallatin Ford responded

We're delighted to hear that you had such a positive experience with our team at Gallatin Ford! It's great to know they were knowledgeable and attentive. We look forward to welcoming you back in the future!

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