Gallatin Ford - Service Center

Great service, great follow up, kept me in the loop, close to my home town close to my home town More

The mobile service was excellent and Collin was professional and on time. He explained the recall and updated software. professional and on time. He explained the recall and updated software. More

Larry was very patient, informative, and detailed explaining about my needed repair. He kept me informed on the progress explaining about my needed repair. He kept me informed on the progress More

Great customer service. Great people to work with always coming formed great communication. Highly recommend for all my friends and family. Great people to work with always coming formed great communication. Highly recommend for all my friends and family. More

Did a great job informing of what was going to happen just hope he keep the promise to call when recall is ready as he promised just hope he keep the promise to call when recall is ready as he promised More

Great Service as usual. Although the courtesy driver didn't pick me up or call the afternoon my vehicle was ready. Although the courtesy driver didn't pick me up or call the afternoon my vehicle was ready. More

It is convenient and gets you in quickly. The staff is always kind and pleasant. The staff is always kind and pleasant. More

We took our 2020 Explorer here for a faulty screen that's a known issue. This is after it was there about a year ago for the same problem that they said they fixed but didn't. They called my wife and told he a known issue. This is after it was there about a year ago for the same problem that they said they fixed but didn't. They called my wife and told her the new screen wouldn't work with a battery that only charged to 59% so we paid $400 for a new battery. My daughter picked the car up and the screen still didn't work right. Now we are being told only the backup camera was replaced and the screen wasn't? This isn't the first issue I've had there. We took the same vehicle in because the bottom of the cup holder fell out and they just took the console apart and pushed it up so when we put a cup in it the bottom fell out again. Jessica is AWESOME and I enjoy dealing with her but the service department is HORRIBLE! I've taken all my vehicles here for years and I'm so tired of being disappointed that I'll go somewhere else from now on. The car has an extended warranty and I guess we will try another dealership since they simply can't communicate and meet a customers expectations. More

Unacceptable wait for an oil change. 2 and a half hours with an appointment. No updates from the service manager till I went and found him. Next time I will go to Jiffy Lube. 2 and a half hours with an appointment. No updates from the service manager till I went and found him. Next time I will go to Jiffy Lube. More