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Gallatin Ford - Service Center

Gallatin, TN

4.5
238 Reviews
Call Service Center (888) 367-3135

238 Reviews of Gallatin Ford - Service Center

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December 27, 2024

Great services and great timely service. Very nice waiting area too. Staff has always been great. More

by Tscharklet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
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Dec 27, 2024 -

Gallatin Ford responded

These are all things we love to hear! Thank you for the 5-star review of Gallatin Ford.

December 27, 2024

I really appreciate this dealership! Always take good care of my car. I’ve driven in a number of times without an appointment and always been helped. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Dec 30, 2024 -

Gallatin Ford responded

Sarah, we're delighted to hear that our team at Gallatin Ford has consistently taken good care of your car. Thank you for trusting us with your vehicle needs!

December 26, 2024

Gallatin Ford Service Dept. always gets me in and out efficiently. They don't force an upsell, but I also always drive away feeling secure that my vehicle is good to go. More

by denisemattox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Dec 26, 2024 -

Gallatin Ford responded

We're delighted to hear that our Gallatin Ford Service Department consistently provides efficient service and peace of mind for your vehicle. Thank you for trusting us with your car's needs, Denise!

December 26, 2024

They showed up on time did the work and everything went great they did a Factory recall replacement for me More

by darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Dec 26, 2024 -

Gallatin Ford responded

Darren, we're glad to hear everything went smoothly with your factory recall replacement at Gallatin Ford. Thanks for sharing your experience!

December 26, 2024

Service was fast and efficient. Noah did a fantastic job! He let me know how long the servicing would take and called me when it was ready early! More

by aliciawilliams45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Dec 26, 2024 -

Gallatin Ford responded

Alicia, we're delighted to hear that Noah provided you with fast and efficient service at Gallatin Ford. Thank you for sharing your experience!

December 24, 2024

Excellent service. Great communication. Noah provided excellent service, keeping me informed what to expect and how much time it would take, and what the estimated cost More

by larryjrutledge
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Dec 26, 2024 -

Gallatin Ford responded

Larry, we're delighted to hear that Noah provided excellent service and communication during your visit at Gallatin Ford. We look forward to welcoming you back in the future!

December 23, 2024

Everyone was so nice from the time I drove in until the time I left. More

by cbtomk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, service dept
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Dec 23, 2024 -

Gallatin Ford responded

Thanks so much for the awesome review! The Gallatin Ford team looks forward to seeing you again down the road.

December 21, 2024

Stephanie is great. She went beyond the expected. Great customer service representative and so friendly. More

by judy_lamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Dec 23, 2024 -

Gallatin Ford responded

Judy, we're delighted to hear that Stephanie provided exceptional service at Gallatin Ford. Thank you for sharing your experience with us!

December 20, 2024

Slow and unprofessional. Misleading. Didn’t listen to requests. Did not follow the steps for drop off and pick up of vehicles. More

by greenwave07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny , Jessica Raymond
Report | Print
Dec 20, 2024 -

Gallatin Ford responded

I'm sorry to hear about your experience with our service. We strive for efficiency and clear communication, so it's disappointing to learn we fell short in these areas during your visit. Please reach out to me if you'd like us to address any unresolved issues or discuss further steps we can take together. Thank you, Derek Swords - Service Manager 888-635-8055

December 18, 2024

Even though I bought all 5 of my Ford vehicles at other dealerships I bring them to Gallatin Ford for service because of the close proximity and convenience to where I live. More

by James Lackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
Report | Print
Dec 18, 2024 -

Gallatin Ford responded

James, we're glad to hear that you trust Gallatin Ford for your service needs! We appreciate your loyalty and look forward to continuing to provide convenient and reliable service.

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