Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Gallatin Ford - Service Center

Gallatin, TN

4.5
152 Reviews
Call Service Center (888) 367-3135

152 Reviews of Gallatin Ford - Service Center

Sort by
October 16, 2024

Excellent and convenient service! Will definitely use again. I highly value convenience and mobile service is perfect for my schedule. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Gallatin Ford responded

Amanda, we're delighted to hear that our mobile service at Gallatin Ford fits perfectly into your schedule! Thank you for the kind words and we look forward to serving you again.

October 15, 2024

Great place only place I take my cars . We love Gallatin Ford purchased 8 cars over the last ten years More

by delorissalleyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Gallatin Ford responded

Thank you for your loyalty and support over the years! We're delighted to be your go-to place at Gallatin Ford, and we look forward to serving you again in the future.

October 14, 2024

Very curtious and very timely with the follow up call with the cause of my problem. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Oct 14, 2024 -

JJ responded

Thank you for your prompt and polite service

Oct 15, 2024 -

Gallatin Ford responded

JJ, thanks for taking a moment to share your five-star experience at Gallatin Ford! It was a pleasure to assist you.

October 13, 2024

Fixed my issue quickly and provided great customer service to me! Definitely recommend Collin to anyone! More

by brettknifley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booker
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin provided you with excellent service and resolved your issue promptly at Gallatin Ford. Thank you for recommending us, Brett!

October 12, 2024

I dropped my truck off for service and they had it for 2 days, never called me and when I got there to pick it up they tried to charge me for a diesel service and my truck is a gas. More

by Tariq Cammon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Gallatin Ford responded

Tariq, I apologize for the confusion and lack of communication regarding your truck's service. This is not the level of service we strive to provide, and I'd like to resolve this issue promptly. Please reach out at your convenience so we can make things right. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

October 12, 2024

Outstanding customer service! Took the time to ensure problem was fixed and were very quick with the repair More

by Drottero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Report | Print
Oct 15, 2024 -

Gallatin Ford responded

We're delighted to hear that our team at Gallatin Ford provided outstanding customer service and resolved your issue promptly. Thank you for sharing your experience!

October 10, 2024

This is a great place to have your car serviced. Everyone was nice and the service was done on time. More

by glauderdale57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Gallatin Ford responded

Thank you for the positive feedback! We're delighted to hear that your service experience at Gallatin Ford was timely and pleasant. We look forward to assisting you again in the future!

October 10, 2024

Jessica and the Gallatin Ford Service team were amazing! I brought my car in without any hassle, and they kept me updated throughout the process. My car was ready right on time, fully taken care of, and eve More

by Vohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Gallatin Ford responded

Thank you for sharing your wonderful experience with Jessica and the Gallatin Ford Service team! We're delighted to hear that everything went smoothly, from updates during service to a sparkling clean car. Your satisfaction is our priority, and we appreciate the two thumbs up!

October 08, 2024

Noah was great! Very informative and answered all my questions! Shuttle service is awesome. One suggestion. The phone service is not good. I can never get thru More

by Turner_23725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Oct 08, 2024 -

Gallatin Ford responded

Turner, thank you for the feedback! We're glad to hear Noah provided great service at Gallatin Ford. We appreciate your suggestion about our phone service and will work on improving it.

October 08, 2024

Great service with a home visit. Collin and the team at Gallatin Ford were awesome to work with. Thanks. More

by bandits132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Gregory
Report | Print
Oct 08, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin and the Gallatin Ford team provided you with great service, including a home visit! Thank you for choosing us and sharing your experience.

1
...
6
7
8
...
16