Gallatin Ford - Service Center

This was my first time at a Ford service. Customer service was amazing. Everyone was friendly and helpful. Noah was amazing! Customer service was amazing. Everyone was friendly and helpful. Noah was amazing! More

Excellent and timely service. Employees were very informative and customer service oriented. I strongly recommend Gallatin Ford service. Employees were very informative and customer service oriented. I strongly recommend Gallatin Ford service. More

The service was great and had a wonderful time. Jb was the person who helped me and he was super nice. Jb was the person who helped me and he was super nice. More

Never an issue with service or explanation of benefits. Jessica Cobble is always attentive and never too busy (but actually slammed), to provide excellent customer care and service. Having zero understandi Jessica Cobble is always attentive and never too busy (but actually slammed), to provide excellent customer care and service. Having zero understanding of vehicles, most dealerships just blurt terminology and then ask for your card. The staff always explain and I never feel rushed. I would say that in the past I had some disappointing experiences with Ford (10+ years Ford driver), and was about done. Jessica and her staff make me want to stay with the Ford family! More

If I wanted to be ignored by someone I'm about to give my hard-earned money to, I'd just send it to the IRS. Since Gallatin Ford bought Miracle Ford the service has been horrendous. My wife and I both own Ex hard-earned money to, I'd just send it to the IRS. Since Gallatin Ford bought Miracle Ford the service has been horrendous. My wife and I both own Explorers (I just bought a new 2024 there a few months ago). If I thought you cared enough to change, I'd recommend starting with an entirely new service team - front and back. But don't worry about me, my Ford vehicles, or my money... I'm happy to share my misery with the rest of the world :-). More

They were able to diagnose the problem quickly but of no fault of their own weren’t able to get in touch with my extended warranty company very quickly. Noah kept me in the loop just about everyday and when fault of their own weren’t able to get in touch with my extended warranty company very quickly. Noah kept me in the loop just about everyday and when we finally figured out the info we needed, they had my truck back to me the next day. More

Good service and good attention received. Good explanation received as well from the workers and good time Good explanation received as well from the workers and good time More

Danny was an excellent service manager. He was able to obtain my warranty information, that I purchased when I bought my truck, and saved me a lot of money. Danny is great to work with. He was able to obtain my warranty information, that I purchased when I bought my truck, and saved me a lot of money. Danny is great to work with. More

Jessica Cobble was amazing. She went above and beyond to help and fix my truck. She went above and beyond to help and fix my truck. More

Could not ask for better customer service. Took time to answer all my questions & explained everything thoroughly. Stephanie especially kind & helpful. Took time to answer all my questions & explained everything thoroughly. Stephanie especially kind & helpful. More