Gallatin Ford - Service Center

The lady at the computer was cold and unfriendly. . And they was sopost to check drivers side window not working and they never did. So I am not to happy with your service department . And they was sopost to check drivers side window not working and they never did. So I am not to happy with your service department More

Jessica Cobble is the best Service advisor around. Very informative and customer friendly. Looks out for all options Very informative and customer friendly. Looks out for all options More

The service desk personnel were courtesy and help. The waiting area was nice and clean. The waiting area was nice and clean. More

Jessica Raymond with Service has solely kept me coming back for years! She genuinely cares and listens to the customer. She goes out of her way to help in anyway possible! Regarding the Dealership as a back for years! She genuinely cares and listens to the customer. She goes out of her way to help in anyway possible! Regarding the Dealership as a whole, I have completed all service work on or before schedule, since buying my Ford truck from previously "Miracle Ford", but now that owners and names have transferred to "Gallatin Ford", my Warranty is no longer accepted in any way, shape, or form. I ultimately now have to buy a truck from the new owners - "Gallatin Ford" to have a Warranty Accepted. This is simply a bad look to the FORD name, something that I actually care about. Three stars provided, due to them keeping Jessica on board. More

It was just a very good experience. Very friendly and excellent customer service. I would recommend them. Very friendly and excellent customer service. I would recommend them. More

Everyone was great, no complaints, kept me informed while in the service room , Stefanie was very helpful in the service room , Stefanie was very helpful More

I was pleased with the people who work in service department both Chris and Stephanie were helpful department both Chris and Stephanie were helpful More

Friendly greeting, prompt response, excellent customer service, technician cares about the cleanliness with seat covers and updates on the progress. service, technician cares about the cleanliness with seat covers and updates on the progress. More

Very nice people who really care about my truck and my situation i I will be back to get my new truck situation i I will be back to get my new truck More

I took my vehicle in for regular routine maintenance and service. My service advisor was Miss Jessica. She always does an amazing job. This last service was a great example. During the service of the fuel f service. My service advisor was Miss Jessica. She always does an amazing job. This last service was a great example. During the service of the fuel filter was changed out the fuel line end up being broke, which is a little bit of a delay, but Miss Jessica had me a rental vehicle loaner ready to go filled up And the very next day my vehicle was ready not everything goes as planned however, time and time again Jessica has helped me out and squeeze me in for a different appointments and I really appreciate Gallatin Ford . More