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239 Reviews of Gallatin Ford - Service Center
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Verified Customer
April 11, 2023
5 It was a great experience The service writer, Bryan, was wonderful and very easy to work with. I would highly recommend him to anyone needing anything. was wonderful and very easy to work with. I would highly recommend him to anyone needing anything. More
by ROBERT.BRINER
Employees Worked With
Hi
April 08, 2023
What a rip off. First you charged me $250 for an analysis. Then, you quoted me $1700 for two CV axle repair when I only need one. I got it fixed for $380. Thanks bu First you charged me $250 for an analysis. Then, you quoted me $1700 for two CV axle repair when I only need one. I got it fixed for $380. Thanks but no thanks. They should shut you down. More
by rcmc555
Employees Worked With
TJ Pardue
January 20, 2023
Tried charge for transmutation when it was under factory and lifetime warranty. Took months of going back and forth. Service desk was never friendly or helpful. We will never go back after using them for ye and lifetime warranty. Took months of going back and forth. Service desk was never friendly or helpful. We will never go back after using them for years. More
by Nina
Employees Worked With
TJ Pardue
November 14, 2022
Brought in my Escape for transmission repair 3 months ago. The transmission had been rebuilt in 2 weeks but 3 months later the issue happened again even worse. Nobody apologized but at least I was promis ago. The transmission had been rebuilt in 2 weeks but 3 months later the issue happened again even worse. Nobody apologized but at least I was promised to fix it asap.. now it’s the third week the car staying in the service parking lot without any move.. it’s almost impossible to reach out service department on a phone so I stopped by 3 times already to discuss in person. Each time I was promised that the car would be repaired asap but still nothing going on. Nobody able to provide any time frame so it might be next month, next year or never.. absolutely disappointing that nobody responding on a phone and doesn’t return calls. I have asked if I could talk to the General manager but unfortunately I was told GM is unavailable for customers like me. There is no miracle at the shop for sure… More
by Daniel Letov
Employees Worked With
Dax , Jimmy Galvin Jr
July 29, 2022
Honest. Direct. Professional but Personal The business manager realized my needs and took care of business with no hassle or red tape Direct. Professional but Personal The business manager realized my needs and took care of business with no hassle or red tape More
by Larry
Employees Worked With
Finance manager
July 20, 2022
Took f150 truck in for service 7-5-22, they ordered the part that day, but it is now the 7-20-22 and they can't tell us anything about the part or why they can't get the truck repaired, I found out that part that day, but it is now the 7-20-22 and they can't tell us anything about the part or why they can't get the truck repaired, I found out that there was a recall on the part they can't get and even the ford Co rep. can't help us They are getting the same run around as we are getting.We looked up a video on utube and it explained that Ford has known about the problem since 2019. (Molded leadframe) We have no car at this time and they will not give us a loaner, they just say it is under warrenty so we shouldn't worry. But my mothwer is 81, and I take her to the doctor all the time I am having to call Uber's and its getting expensive. We are a our wits end, where do we go to get some help!! More
by mary.c
Employees Worked With
Wayne Hill
May 17, 2022
A one star rating is too high. I have a 2006 Explorer that had a check engine light. My wife suggested to take it to Ford as they have all the correct software to diagnosis the pro I have a 2006 Explorer that had a check engine light. My wife suggested to take it to Ford as they have all the correct software to diagnosis the problem. They came back with leaking exhaust manifold. Over 2,000.00 dollar fix. We took it to 4 way and they fixed both manifolds for 1,200.00. Still had check engine light. Took back to Ford and this time for another 100.00 check they said it was low fuel pressure. Pump needed to be replaced. Cost was again over 2,000.00 dollars. Took the car to Fritz auto who said the pump was good, bad fuel injector. Saved thousands. Good job Miracle. More
by Owen hamilton
Employees Worked With
Wayne Hill.
