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Gallatin Ford - Service Center

Gallatin, TN

4.5
151 Reviews

151 Reviews of Gallatin Ford - Service Center

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December 09, 2024

Very good service had my oil changed and tires rotated had me in and out in a adequate time More

by Glasman402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Gallatin Ford responded

Here at Gallatin Ford, we are always thankful for positive feedback from our customers. Thank you!

December 06, 2024

From the start it was great! Jessica saw I needed help she approached me first. She was very helpful and knowledgeable about what I needed done on my truck. More

by costerjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Gallatin Ford responded

Thank you for sharing your experience! We're delighted to hear that Jessica provided helpful and knowledgeable service at Gallatin Ford. We appreciate your support and look forward to assisting you again in the future!

December 03, 2024

Great service The way it was explained the service my options and the overall experience was excellent Fully recommended More

by peinadoadrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Gallatin Ford responded

Adrian, we're delighted to hear that you had an excellent experience with us at Gallatin Ford! Thank you for recommending our service. We look forward to assisting you again in the future!

December 03, 2024

Danny Barker was my contact person. He was excellent with explaining everything and leaking me informed. He was very personable and we had a good conversation while he completed my pape More

by Macmom524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Barker
Dec 04, 2024 -

Gallatin Ford responded

It's wonderful to hear that Danny provided such exceptional service and even shared a fun conversation about Thanksgiving dishes with you at Gallatin Ford! We're glad he could reunite you with your Stanley, and we appreciate the positive feedback. Thanks for choosing us!

December 02, 2024

The service took longer than I expected. After the service I started having issues with a tire air censor not functioning properly. The tire has adequate air but the censor for it keeps havi More

by Snakeman3342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Gallatin Ford responded

Thank you for bringing this to our attention. We're sorry to hear about the delay and tire sensor issue after your visit at Gallatin Ford. Please reach out so we can address these concerns promptly! Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

December 02, 2024

Noah was great to deal with. Service was fast and excellent. Would highly recommend to others More

by leemmingo02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Dec 02, 2024 -

Gallatin Ford responded

Thank you for choosing Gallatin Ford, we appreciate your positive feedback for Noah!

December 02, 2024

This dealership is under new ownership. There are not many people still there who worked under the precious ownership. Since most of the relationships established over the past 32 years are More

by EBRANDON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
Dec 02, 2024 -

Gallatin Ford responded

Thank you for sharing your thoughts about the changes at Gallatin Ford. We understand that transitions can feel different, and we appreciate your loyalty over the years. Our team is committed to providing excellent service under new ownership, and we're here if there's anything you need!

December 01, 2024

Polite, timely and helpful, first class. Did more than I expected so I was very happy. More

by Mark Haville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Gallatin Ford responded

The team at Gallatin Ford loves seeing great reviews! Thank you, Mark!

December 01, 2024

Gallatin Ford worked me in for an oil change and diagnostics in a timely manner. Noah have a time frame to expect on how long I would expect to be there. He kept me updated on the progress and what More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Gallatin Ford responded

Eric, we're delighted to hear that Noah and the Gallatin Ford team provided you with timely service and transparency. We look forward to seeing you again for your routine maintenance!

November 25, 2024

This particular experience was good, the gentleman who helped me was excellent, my experiences in the past have been awful More

by myra.simons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barker
Nov 26, 2024 -

Gallatin Ford responded

I'm glad to hear that your recent experience was positive and that our team member provided excellent service. We strive for consistency, so it's concerning to know about past experiences not meeting expectations. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

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