Gallatin Ford - Service Center

I love the people in the service department who did great work in a very timely manner. i was in and out with my most recent oil change in under an hour. work in a very timely manner. i was in and out with my most recent oil change in under an hour. More

Free pick-up and delivery for maintenance is great. A little too much phone back and forth, but they acknowledge and are working on it. I find the dealer expensive, but everything is these days. A little too much phone back and forth, but they acknowledge and are working on it. I find the dealer expensive, but everything is these days. More

Staff was pleasant but did not complete the job I went in for and took much longer than anticipated. I waited three hours for an oil change. for and took much longer than anticipated. I waited three hours for an oil change. More

The lady at the computer was cold and unfriendly. . And they was sopost to check drivers side window not working and they never did. So I am not to happy with your service department . And they was sopost to check drivers side window not working and they never did. So I am not to happy with your service department More

Jessica Cobble is the best Service advisor around. Very informative and customer friendly. Looks out for all options Very informative and customer friendly. Looks out for all options More

The service desk personnel were courtesy and help. The waiting area was nice and clean. The waiting area was nice and clean. More

Jessica Raymond with Service has solely kept me coming back for years! She genuinely cares and listens to the customer. She goes out of her way to help in anyway possible! Regarding the Dealership as a back for years! She genuinely cares and listens to the customer. She goes out of her way to help in anyway possible! Regarding the Dealership as a whole, I have completed all service work on or before schedule, since buying my Ford truck from previously "Miracle Ford", but now that owners and names have transferred to "Gallatin Ford", my Warranty is no longer accepted in any way, shape, or form. I ultimately now have to buy a truck from the new owners - "Gallatin Ford" to have a Warranty Accepted. This is simply a bad look to the FORD name, something that I actually care about. Three stars provided, due to them keeping Jessica on board. More

It was just a very good experience. Very friendly and excellent customer service. I would recommend them. Very friendly and excellent customer service. I would recommend them. More

Everyone was great, no complaints, kept me informed while in the service room , Stefanie was very helpful in the service room , Stefanie was very helpful More

I was pleased with the people who work in service department both Chris and Stephanie were helpful department both Chris and Stephanie were helpful More