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Gallatin Ford - Service Center

Gallatin, TN

4.6
192 Reviews

192 Reviews of Gallatin Ford - Service Center

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January 19, 2025

Noah is the service department is awesome to work with. He helped get my truck serviced quickly and without any worry of being up charged. I will definitely be using him in the future More

by Garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jan 20, 2025 -

Gallatin Ford responded

Garrett, we're delighted to hear that Noah provided you with such a seamless experience at Gallatin Ford. We look forward to assisting you in the future!

January 17, 2025

Fast service. Fair price. Will be back. Blah, blah, blah, blah, blah, blah, blah, blah. More

by BKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Gallatin Ford responded

Here at Gallatin Ford, we are always thankful for positive feedback from our customers. Thank you!

January 16, 2025

Took my truck to have oil changed and fuel filter replaced. $610.00 and I have 0 confidence in the service. Fluids were not topped off. Back of the front seat when I picked it up was laying all the More

by mikespc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Cobble
Jan 16, 2025 -

Gallatin Ford responded

I'm truly sorry to hear about your recent experience with our service department. It sounds like we fell short in several areas, and I apologize for any inconvenience this has caused you. We take these matters seriously and would appreciate the opportunity to address your concerns directly. I will reach out soon so we can work towards a resolution together. Thank you, Derek Swords - Service Manager - 888-635-8055

January 14, 2025

They were punctual and complete. Jessica is always professional and interested in your concerns and opinions More

by Njr8954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Gallatin Ford responded

Thank you for sharing your experience with us at Gallatin Ford! We're delighted to hear that Jessica provided professional and attentive service. We appreciate your feedback and look forward to serving you again in the future!

January 14, 2025

Excellent service very fast. Noah was very professional and ensured he got my vehicle in and out with no issues. More

by markthomas1168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Gallatin Ford responded

We're delighted to hear that Noah provided you with excellent and efficient service at Gallatin Ford! Thank you for sharing your experience, and we hope to assist you again in the future.

January 13, 2025

Quick and concise. Straightforward as a dealership can get. Headache-free, no complaints. Jessica is awesome. More

by taylorbeasley522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Gallatin Ford responded

We're delighted to hear that your experience at Gallatin Ford was straightforward and headache-free! Jessica will be thrilled to know she made a positive impact. Thanks for the great feedback!

January 13, 2025

Jessica and the team always do a great job getting our trucks in, squared away and back out the door. Very nice lady. More

by rogerprkns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Gallatin Ford responded

Roger, we're delighted to hear that Jessica and the Gallatin Ford team consistently provide you with excellent service. Thanks for sharing your experience!

January 13, 2025

They were very professional and and were willing to answer all the questions I had. I will be using this dealership from now on More

by Harleymanmm124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Gallatin Ford responded

We're delighted to hear that our team at Gallatin Ford provided you with a professional experience and answered all your questions. Thank you for choosing us as your go-to dealership!

January 13, 2025

My oil change on a busy day was handled quickly getting me out on time. More

by lcdupie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Gallatin Ford responded

We love seeing 5-star reviews here at Gallatin Ford. Thanks, Lcdupie!

January 11, 2025

Collin and Tyler were awesome I was in and out in no time without a hassle More

by Dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Gallatin Ford responded

Dylan, we're delighted to hear that Collin and Tyler could get you back on the road in a timely manner! Thank you for choosing Gallatin Ford. Safe travels!

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