Gallatin Ford - Service Center

Extremely Poor Service department Service never returned a single phone call. The only way I got a response was to drop in and ask the same questions I left on the voice mails. Made 3 Service never returned a single phone call. The only way I got a response was to drop in and ask the same questions I left on the voice mails. Made 3 trips to service department, and additional trip with the vehicle so they could pull code in 1 week to get estimates on repair. Then they said they did not have a lift that could pick up the truck and they couldn't do the work. More

Where did the Service go? This pain's me to write a bad review. We just got our vehicle serviced today with an oil change and it took over 3 hours. It appeared when I would ask This pain's me to write a bad review. We just got our vehicle serviced today with an oil change and it took over 3 hours. It appeared when I would ask a question the young lady at the front desk was annoyed. After the service was done I called up to ask about a discount that I had read about and the same young lady put me on hold for over 5 minutes. I tried to call back and it went right to voicemail. The sad part is we could have done the oil change at our house but in light of all that is going on we wanted to support small businesses. I know these are frustrating times however it is the service that keeps folks coming back. I sincerely hope that Miracle Service department can get back to it's family feel and customer first foundation.. More

The Miracle Ford Service department personnel was able to listen to my needs, evaluate my vehicle, and fix the issue in a timely and professional manner. I’m very pleased with them! listen to my needs, evaluate my vehicle, and fix the issue in a timely and professional manner. I’m very pleased with them! More

Quality work at a reasonable price! Your employees are your greatest asset. I was in for service work on my truck. I was given a ride home when I dropped off my vehicle and picked up w Your employees are your greatest asset. I was in for service work on my truck. I was given a ride home when I dropped off my vehicle and picked up when service work was completed. We are all going thru tough times now. You guys are special! Thanks, Randall Riggs More

Rude and poor service from managers After weeks of back and forth and "we'll call you back today" a part that I was told is covered under factory warranty would now cost me out of pocket After weeks of back and forth and "we'll call you back today" a part that I was told is covered under factory warranty would now cost me out of pocket, for a car thats pretty much brand new. Managers trying to tell me that the factory "bumper to bumper" warranty wont cover a part on the car. After TWO months of this back and forth and constant voicemails I went up to the service department where the manager tells me to go to the body shop manager who tells me to go to the service manager, THEN tries to tell me to go to ANOTHER ford dealership to get it fixed. So after arguing back and forth about how FORD themselves say its covered the nasty receptionist at the front throws the part at me and my fiance and tells us "take the xxxxing part ill make them xxxxing pay for it" Ive dealt with Miracle both dodge and ford and got the run around with both stores. Would not recommend to my worst enemies. DO YOURSELF A FAVOR, SAVE THE HEADACHE, AVOID MIRACLE!!! More

Bad business. Tried to file a false warranty claim 6 minutes ago-Edit I am very disappointed with the service that I received on my wife's 2017 Mustang GT convertible. On November 15th 2019, I stopped 6 minutes ago-Edit I am very disappointed with the service that I received on my wife's 2017 Mustang GT convertible. On November 15th 2019, I stopped by to talk to a service writer about the issues that my wife was experiencing. The initial complaints were a groaning noise at highway speeds and the rear windows were not closing correctly. The service writer, TJ, told me that they would be able to look at the car and would work with the 3rd party warranty company which is SilverRock for Carvana. On Sunday night 11/17 we dropped her car off for repair. No call on Monday 11/18 to me or from me. 11/19 I called and left a message, no return call. On 11/20 I called and left a message, no return call. Then around 300 pm on 11/20 TJ called and said the car would be ready for pick up. I felt a little dismayed due to the fact that I had not heard from anybody about what repairs were needed but I was happy to pick up the car for my wife. After work I caught a ride to the dealership to pick up my wife's car. TJ told me that the wrong parts had been ordered and that it the correct parts would not be in until Friday 11/22. I took the car with me and once again on Sunday 11/24 We dropped the car off for repair. Same thing again. No call on Monday, Tuesday, or Wednesday. I called and left a voice mail for TJ evveryday with multiple return numbers, but still no call. I finally had enough and went to the dealership around lunch time on Wednesday 11/27. Tj was unavailable so I spoke to another service writer who told me that he had overheard on Tuesday 11/26 that the wrong parts were ordered again for the window repair. I asked him If I could take the car with me and he said yes. Surprisingly after I took the car I received multiple calls from the dealership to which I did not answer. At this point I was fed up with the lack of communication and the inability to repair the car. Thursday 11/28/19 was Thanksgiving so I took no action towards the repair. Which leads us to today 11/269/2019. I called SilverRock, the warranty company, and explained to them my issues with the lack of repairs and the lack of communication from the Miracle Ford of Gallatin dealership. The lady I spoke to asked for me to hold briefly while she did whatever she need to do. After a brief hold she came back on the line and told me that the Dealership had completed all of the repairs on my car and was attempting to call me so that I could pick up the car. Wow.... the dealership just lied to the warranty company. The car is in my garage and the repairs are not complete. Here i was worried that the warranty company would be an issue to deal with for the repairs of my wife's car but it turns out the the dealership and Tj were the issues. I will never take any vehicle to that facility again. Nor will i ever recommend anyone do business with them. Scamming an warranty company and misleading customers is not the way a business should be run. SUMMARY: Took vehicle to Miracle Ford twice for the same repair. Car still not repaired. Dealership trying to file a false claim with third party warranty company. Bad business. More

service and financial T.J. Took care of me as soon as I entered , explained the TSB report to me when I picked up my vehicle, also I needed pricing on a ext. service warran T.J. Took care of me as soon as I entered , explained the TSB report to me when I picked up my vehicle, also I needed pricing on a ext. service warranty which Sandra explained in detail. Thankyou both. Joe Rubino More

Poor customer service I would give them less than one star if I could. Was left in the waiting room for four hours when my Jeep had been finished I would give them less than one star if I could. Was left in the waiting room for four hours when my Jeep had been finished More

Lied too Waited 3 hours for oil change when told 1 hour. I have things to do. Now I am late. I am very upsetting with them Waited 3 hours for oil change when told 1 hour. I have things to do. Now I am late. I am very upsetting with them More