Gallatin Ford - Service Center

My first time there. I was very impressed with the drop-off and pickup procedure. They did a recall on my truck and it was done in a very short time even though I dropped I was very impressed with the drop-off and pickup procedure. They did a recall on my truck and it was done in a very short time even though I dropped it off. Jerquel was very friendly and thorough. I am a retired Ford tech and it’s awesome to see a dealership service dept run so professionally. Great job. More

knowledgeable, informed, not pushy, pleasant, helpful, listened, walked me to my car, I will come back listened, walked me to my car, I will come back More

I’m always treated respectfully and service completed in timely manner. They’re helpful when I have questions or concerns timely manner. They’re helpful when I have questions or concerns More

Service clerk was friendly and welcoming. She clearly explained work needed and demonstrated with dirty filters why new ones were necessary. She clearly explained work needed and demonstrated with dirty filters why new ones were necessary. More

This dealership is always friendly and I appreciate Noah going over my check list with me. He is the first person to go over my check list which was helpful. going over my check list with me. He is the first person to go over my check list which was helpful. More

The service department were very friendly and efficient. I was very happy with the time to get the truck serviced. I was very happy with the time to get the truck serviced. More

This was my first time at a Ford service. Customer service was amazing. Everyone was friendly and helpful. Noah was amazing! Customer service was amazing. Everyone was friendly and helpful. Noah was amazing! More

Excellent and timely service. Employees were very informative and customer service oriented. I strongly recommend Gallatin Ford service. Employees were very informative and customer service oriented. I strongly recommend Gallatin Ford service. More

The service was great and had a wonderful time. Jb was the person who helped me and he was super nice. Jb was the person who helped me and he was super nice. More

Never an issue with service or explanation of benefits. Jessica Cobble is always attentive and never too busy (but actually slammed), to provide excellent customer care and service. Having zero understandi Jessica Cobble is always attentive and never too busy (but actually slammed), to provide excellent customer care and service. Having zero understanding of vehicles, most dealerships just blurt terminology and then ask for your card. The staff always explain and I never feel rushed. I would say that in the past I had some disappointing experiences with Ford (10+ years Ford driver), and was about done. Jessica and her staff make me want to stay with the Ford family! More