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Gallatin Ford - Service Center

Gallatin, TN

4.5
153 Reviews
Call Service Center (888) 367-3135

153 Reviews of Gallatin Ford - Service Center

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April 26, 2023

timing good and communication was average no I am done leave me alone I am finishes at More

by DANRUSKIN52@GMAIL.COM
Recommend Dealer
Yes
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Apr 27, 2023 -

Gallatin Ford responded

Hi Dan, thank you for leaving a review. We appreciate your feedback, but we're sorry to hear that the communication during your visit was only average. We would love the opportunity to improve and provide exceptional service to you in the future. Please don't hesitate to reach out to us if there is anything we can do to assist you further.

April 22, 2023

5 Great service. As usual. Jessica got my car taken care of quickly. She was very friendly especially since she was very busy More

by CCURTIS600@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 24, 2023 -

Gallatin Ford responded

So glad to hear! Thank you for your business and for taking the time to leave a review!

April 21, 2023

Good. When I had a problem it was taken care of. Good job was done by the tech More

by BNEILBLACK@GMAIL.COM
Recommend Dealer
Yes
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Apr 22, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business!

April 13, 2023

Had an appointment and was fast and efficient Staff was very friendly and helpful More

by TIMMCNAMARA32@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 13, 2023 -

Gallatin Ford responded

So glad to hear. Thanks for taking the time to leave a review!

April 12, 2023

Pleasant No Went as smooth as expected, they didn't have the recall parts I was told they had. More

by tlhiett@comcast.net
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 12, 2023 -

tlhiett@comcast.net responded

Pleasant visit, they didn’t have the recall items they told me they had. Will have to return when recall items arrive. Warranty work was great.

April 11, 2023

5 It was a great experience The service writer, Bryan, was wonderful and very easy to work with. I would highly recommend him to anyone needing anything. More

by ROBERT.BRINER
Recommend Dealer
Yes
Employees Worked With
Hi
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Apr 11, 2023 -

Gallatin Ford responded

So glad to hear Robert! We appreciate your business and for taking the time to leave a review!

April 08, 2023

What a rip off. First you charged me $250 for an analysis. Then, you quoted me $1700 for two CV axle repair when I only need one. I got it fixed for $380. Thanks bu More

by rcmc555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Pardue
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2023 -

Gallatin Ford responded

We apologize for anything less than satisfactory experience. We always try to be competitively priced and use Factory parts whenever available. Factory parts are the only ones that offer full parts and labor warranty at all dealerships nationwide. These are also the only parts that meet all original quality and specification standards. If you'd like to discuss further, please reach out to our customer care manager, TJ Pardue, at 615-527-5855.

January 23, 2023

There a reason I only take my car here. TJ and his team is awesome. More

by Jbrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Gallatin Ford responded

So glad to hear. Thank you!

January 20, 2023

Tried charge for transmutation when it was under factory and lifetime warranty. Took months of going back and forth. Service desk was never friendly or helpful. We will never go back after using them for ye More

by Nina
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Pardue
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Gallatin Ford responded

Hi Nina. We apologize for anything less than less than exceptional customer service. We feel we went above and beyond after we were provided the lifetime powertrain information that was purchased from another dealer. We absorbed over $4000 worth of rental expenses that were not covered by the contract. Please reach out to Larry Starratt, our fixed operations manager, at 615-527-7855 if you would like to discuss further.

Jan 20, 2023 -

Nina responded

I couldn’t go 3 months without a car. That’s how long this went on.

November 14, 2022

Brought in my Escape for transmission repair 3 months ago. The transmission had been rebuilt in 2 weeks but 3 months later the issue happened again even worse. Nobody apologized but at least I was promis More

by Daniel Letov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Galvin Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dax
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