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Gallatin Ford - Service Center

Gallatin, TN

4.5
153 Reviews
Call Service Center (888) 367-3135

153 Reviews of Gallatin Ford - Service Center

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January 15, 2024

Unacceptable wait for an oil change. 2 and a half hours with an appointment. No updates from the service manager till I went and found him. Next time I will go to Jiffy Lube. More

by geneandjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Pardue
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Gallatin Ford responded

We sincerely apologize for anything less than an exceptional experience. Our goal is to exceed every customers expectation with every opportunity given. Please reach out to our customer relations manager, TJ Pardue, to discuss further. He can be reached at 615-527-7855.

June 15, 2023

What started off badly turned good. After work done to my Maverick for a recall, the passenger seat belt was jammed. I called 3 times and only got an automated answering machine. Finall More

by timoleary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service.
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Jun 15, 2023 -

Gallatin Ford responded

Thank you for the feedback, Tim. We're sorry for the initial inconvenience but glad that Chris was able to resolve the issue promptly and to your satisfaction. We appreciate your patience and look forward to serving you again in the future!

May 23, 2023

I was calling to check on floor mats ordered for my wife's explorer. With 4 phone calls, no one can give me an answer on when they will arrive. Really hard to get anyone to call you back. More

by curtisgetchel
Recommend Dealer
No
Employees Worked With
Parts department
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May 23, 2023 -

Gallatin Ford responded

Please reach out to our customer relations manager, TJ Pardue, to help resolve. He can be reached at 615-527-7855. If he does not answer please leave a detailed message and the best number for him to return your call. Please accept our apologies for our poor communication. We look forward to assisting with an expedient resolution.

May 18, 2023

Comfortable waiting area, and I was informed as the work progressed. There was fresh coffee. More

by kitthompson@msn.com
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 19, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 12, 2023

They always do a good job at informing me It was a pleasant experience What is this? It's irritating More

by MWAGGENERS@COMCAST.NET
Recommend Dealer
Yes
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May 13, 2023 -

Gallatin Ford responded

We're so glad to hear that our team was able to deliver a pleasant experience. We appreciate your business and for taking the time to leave a review!

May 07, 2023

It was pleasant, fast and easy Staff was extremely friendly and courteous would definitely come back again More

by luis.pulido88@yahoo.com
Recommend Dealer
Yes
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May 08, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 07, 2023

excellent i was driving home in my F150 i bought from you all.... great customer service always! More

by Daniel
Recommend Dealer
Yes
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May 08, 2023 -

Gallatin Ford responded

Thanks Daniel! So glad to hear. We appreciate your business and for taking the time to leave a review!

May 06, 2023

The cost was more than what I remembered being told. It could be my issue. More

by ststeng@gmail.com
Recommend Dealer
No
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May 08, 2023 -

Gallatin Ford responded

Thank you for your feedback. We apologize for any confusion regarding the cost of our services. If you could provide us with more information about what you were told previously, we would be happy to review our records and see if there was any miscommunication. Please reach out to our customer care manager, TJ Pardue, at 615-527-5855, to discuss further.

May 08, 2023 -

ststeng@gmail.com responded

I’m a return customer and have always asked your service so when my truck gave me the notice of a needed oil change on my recent trip to Nashville I knew where I wanted to have that service done. As to be expected when contacted about the service and subsequent inspection there were a number of items that could or should be addressed. Be sides the oil change I mentioned that the wiper fluid pump was not working and could that be looked at as well. When contacted I was quite sure I was told that the pump needed to be replaced and the cost to do so was $144.00 and change. Upon paying the bill it was $300 give or take as I don’t have the receipt in front of me at the moment. I obviously paid the bills but was naturally shocked. I wish I had said something at the time but didn’t. The price on the oil change was fair but the pump caught me off guard.

April 30, 2023

It was the best one yet I will Will recommend service department to everyone Best service department I have been to More

by IAMTHEHUDSON@GMAIL.COM
Recommend Dealer
Yes
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May 01, 2023 -

Gallatin Ford responded

So glad to hear. Thank you! We appreciate your business and for taking the time to leave a review!

April 26, 2023

Idk No problem with quality of work. Scheduling is poor. Need to stick to appointment times More

by jmlyell@gmail.com
Recommend Dealer
No
Employees Worked With
1
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Apr 27, 2023 -

Gallatin Ford responded

We sincerely apologize for anything less than an exceptional experience. Our goal is to exceed every customers expectation with every opportunity given. Please reach out to our customer relations manager, TJ Pardue, if you would like to discuss further. He can be reached at 615-527-7855.

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