Gallatin Ford - Service Center

Slow and unprofessional. Misleading. Didn’t listen to requests. Did not follow the steps for drop off and pick up of vehicles. Misleading. Didn’t listen to requests. Did not follow the steps for drop off and pick up of vehicles. More

Even though I bought all 5 of my Ford vehicles at other dealerships I bring them to Gallatin Ford for service because of the close proximity and convenience to where I live. dealerships I bring them to Gallatin Ford for service because of the close proximity and convenience to where I live. More

Jessica did a good job signing me in and keeping me informed. Prices are high but I imagine no higher then anywhere else. The F150 that I have has been a good vehicle. This is the 3rd one I have purch informed. Prices are high but I imagine no higher then anywhere else. The F150 that I have has been a good vehicle. This is the 3rd one I have purchased from you folks so I am a happy man. More

Danny was of great assistance to me on the repair of the transmission on my 2018 Ford F150. He communicated well and was prompt with any all follow-up transmission on my 2018 Ford F150. He communicated well and was prompt with any all follow-up More

Got in and got done, clean shop, friendly service. No appointment needed for regular service. No appointment needed for regular service. More

Service performed in a timely manner and online appointment was easy to make for service appointment was easy to make for service More

Efficient, courteous, and explained all of the things that were done to my truck had good deal on the tires I bought. that were done to my truck had good deal on the tires I bought. More

The service department met me with a welcoming spirit and willingness to provide quality service. willingness to provide quality service. More

“Working with Gallatin Ford was a fantastic experience. The communication was top-tier, and Noah, my representative, was extremely knowledgeable and well-informed. I couldn’t have asked for bet experience. The communication was top-tier, and Noah, my representative, was extremely knowledgeable and well-informed. I couldn’t have asked for better service! “My experience with the warranty company was far from what I expected. It took an excessive amount of time to reach a resolution for servicing my vehicle. When I purchased my Ford Expedition, I was told that any repairs would be covered and that I would only be responsible for a $100 deductible. However, when I filed a claim, there was significant back-and-forth between the dealership and the warranty company, which seemed unnecessary and frustrating. Ultimately, the warranty company replaced my transmission with a remanufactured or refurbished product—something I don’t recall being disclosed when I purchased the warranty. To make matters worse, I was charged $615 because the warranty company refused to cover the dealership’s labor costs. I want to emphasize that the dealership was not at fault—they were completely supportive and worked diligently to resolve the issue. I understand that certain charges are unavoidable, but I was disappointed to bear additional costs that I believed were covered under the warranty. This experience was not what I expected from a warranty sold at Ford dealerships, and it has left me very dissatisfied.” More