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238 Reviews of Gallatin Ford - Service Center
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May 12, 2025
Such amazing service from Gallatin Ford! They came to my house and were able to complete my recall work, oil change and changed my filters all in ky driveway while so was able to keep worki They came to my house and were able to complete my recall work, oil change and changed my filters all in ky driveway while so was able to keep working in the comfort of my own home! Thank you Ford for making my car maintenance so easy! More
by hilary
Employees Worked With
Jessica Raymond, TJ Pardue
May 09, 2025
I scheduled an appointment for service on 5/ 5/25. On the initial call from the service department to schedule service I explained in detail that I wanted a proper transmission service done. This incl On the initial call from the service department to schedule service I explained in detail that I wanted a proper transmission service done. This included draining the existing fluid, dropping the pan, replacing the filter and filling with new fluid. I asked if they could provide that service and they assured me they could. I specifically told the rep I did not want a flush and fill or fluid exchange. When I brought my vehicle in for service I had this same discussion with the service writer. They assured me they would perform the service I requested. I proceeded to wait in the waiting area with a view into the shop. I was able to observe the entire service including snapping some photos as the technician worked. I watched as he proceeded to perform a flush and fill (fluid exchange) which is what I had told them I did not want. He also performed a recall as well. I was notified that the work was completed and stepped out to the service writer’s desk where I informed them that the service was not complete and they needed to pull my vehicle back in the shop and do the work I had requested. In defense of the service advisor and the tech they were both apologetic. The tech told me he had just not read the order properly. He quickly pulled my vehicle back in the shop and completed a proper transmission service, draining the new fluid he had just installed, dropping the pan and installing a new filter and pan gasket. Adding back the required new fluid. When I went to pay my bill they had charged me for 20 quarts of transmission fluid at $10.89 per quart. So I was charged for additional fluid as a result of the service not being done properly. Not to mention an incredible markup on the parts. I responded to an email that I received from the General Manager Joe Barba describing this incident in its entirety. I never received any reply. The thing I found most surprising is that when I called the dealership and asked to speak with Mr. Barba I was told he didn’t have an extension and I would need to email him. I can tell you this with certainty. If I owned that dealership my General Manager would be accessible and he would be responding to our customers of which I will never be as a result of this one and done experience! More
by jaossbg0
Employees Worked With
Lauren O’Neal
April 29, 2025
I have never purchased a vehicle here, however the sales team is friendly and willing to help. This is my first time using the service department and they was extremely friendly and willing to help as well. team is friendly and willing to help. This is my first time using the service department and they was extremely friendly and willing to help as well. My only complaint would be that I scheduled a 30k service and oil change, and evidently the technician that works Saturday did not show. That was not a problem, however I thought it was a little disturbing that it took 4-1/2 hours just to get oil changed. I love the fact that they offered to come pick up the vehicle and return it to my house, but I will not be scheduling that because I would not be able to trust getting my vehicle back in a timely manor. Seems like a good place, and maybe I just got an off day, but my wife uses the vehicle for daily commute to Nashville and we get 30k services done in Nashville in the time it took to get an oil change. More
by jallen
Employees Worked With
Collin I believe wrote up the service ticket and Jessica cashed us out, Jessica Raymond
April 20, 2025
Service was fine as usual. Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I suppose that counts. But thank you anyway. More
by Stevensonjohn69@yahoo.com
Employees Worked With
N/A
April 17, 2025
Stephanie was very pleasant and very helpful. Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to th Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to that service department. More
by Randy032965
Employees Worked With
Jessica Raymond, TJ Pardue
