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Gallatin Ford - Service Center

Gallatin, TN

4.4
121 Reviews

121 Reviews of Gallatin Ford - Service Center

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November 10, 2024

It's been great experience everytime I've gone to dealership. Everyone has been pleasantly willing to help. Lots of smiles. More

by Queencrownv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JB
November 10, 2024

Since dealership has changed hands, have limited experience with them, unable to have a true opinion yet. More

by dfitz53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

They are great at what they do made me feel very welcome and got me in and out More

by Julielee1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Absolutely great. Danny was so courteous and punctual meeting us at the door and periodically checked in with us to see how my daughter and I were doing and if he coul More

by boomer4967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Nov 08, 2024 -

Gallatin Ford responded

Thank you for sharing your experience with us at Gallatin Ford! We're delighted to hear that Danny provided such courteous service and made sure you were well taken care of. We look forward to assisting with your signal light issue soon, and appreciate having earned your trust as the best dealership around!

November 08, 2024

Very polite and was very informative. Very good service and service time was fast and accurate More

by debpirtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

I took my car to Miracle Ford to get my oil changed. The workers were so friendly and helpful. The gentleman who brought my husband and me home while they worked on my car was so friendly and poli More

by mimiruth2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Gallatin Ford responded

Thank you for sharing your experience with us at Gallatin Ford. We're glad to hear our team was friendly and helpful, but we're sorry the pricing didn't meet your expectations. We appreciate your feedback and hope you'll consider giving us another chance in the future!

November 07, 2024

Price for oil change. And tire rotation to high.will not be back for that. More

by richardbaskette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Gallatin Ford responded

Richard, we're sorry to hear you felt our pricing was too high. It's our goal to keep our rates both fair and reflective of service quality, and we'd be happy to answer any specific questions you have. Please feel free to reach out anytime. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

November 05, 2024

I just wanted to say that Stephanie was a really good employee she was courteous and kind informative. More

by judygrizzle44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Gallatin Ford responded

Judy, we're delighted to hear that Stephanie provided you with such courteous and informative service at Gallatin Ford. Thank you for sharing your experience!

November 03, 2024

Jessica was very polite and pleasant. I had an appointment for 9:15 a.m. for my oil change, and she greeted me promptly. She recommended a tire rotation as well, which I agreed. She wa More

by Debbby H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Gallatin Ford responded

Thank you for sharing your experience and recognizing Jessica's efforts. We apologize for the longer-than-expected wait time during your appointment; we understand how it can impact a busy schedule. If there's anything further you'd like to discuss or if we can assist in any way, please feel free to reach out. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

November 02, 2024

Very responsive and good communication. Stephanie kept us apprised of our progress toward resolution. Our problems were completely resolved. More

by kwhitmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie/Service
Nov 04, 2024 -

Gallatin Ford responded

We're delighted to hear that Stephanie and the Gallatin Ford team provided excellent communication and resolved your issues completely. Thank you for sharing your experience with us!

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