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Gallatin Ford

Gallatin, TN

4.7
1,501 Reviews

1394 Nashville Pike

Gallatin, TN

37066

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1,501 Reviews of Gallatin Ford

November 30, 2021

Olivia was absolutely amazing to work with and she helped tremendously! Super sweet person all around! Would highly recommend her to anyone looking for a new car! More

by kaylielinville2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Olivia Tipton
Dec 01, 2021 -

Gallatin Ford responded

So glad to hear Kaylie! We truly appreciate you taking the time to leave a review!

November 19, 2021

Great customer service. Not only with Olivia, but the other employees that weren’t even helping us made a point to talk to us and make us feel welcome. More

by cbickerton15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, John Booker, Olivia Tipton
Nov 22, 2021 -

Gallatin Ford responded

So glad that Olivia and our entire team were able to make you feel welcome! We appreciate you taking the time to leave a review!

November 17, 2021

After having disappointing experiences at other dealerships, we were glad we made the drive to Miracle Ford. Olivia, Cobey and the entire team were so kind, not pushy and the cars we viewed were ke More

by annamcdonald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, John Booker, Olivia Tipton, Cobey Wimberly
Nov 18, 2021 -

Gallatin Ford responded

We are so glad that Olivia, Cobey and our entire team were able to make your drive worthwhile! We truly appreciate your business. Welcome to the Miracle Family!

November 15, 2021

Cameron is great and easy to deal with! He puts in the extra effort and cares about his customers wants and needs! More

by ajschapker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Nov 15, 2021 -

Gallatin Ford responded

So glad to hear! Thank you for taking the time to leave a review!

November 14, 2021

We found the vehicle we wanted and were disappointed in the process to buy. Double talk. Just say the price and that you can’t offer any discounts. That would have saved a lot of time. We were also disappo More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Skirvin
Nov 15, 2021 -

Gallatin Ford responded

Hi Amy. We strive to always provide every customer with respect and offer a 5-star experience. We're sorry that you don't feel that we performed in a 5-star manner. We absolutely value you and your business and will be reaching out to you shortly.

November 13, 2021

Cameron was extremely helpful and easy to work with! He made the process uncomplicated and straight forward! More

by juliastonebrook
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Nov 15, 2021 -

Gallatin Ford responded

Thank you Julia! We appreciate you taking the time to leave a review!

November 12, 2021

KJ, helped me get into a certified pre-owned vehicle in 2018 that I absolutely LOVE! Not only did Mr. Johnson help me get into a great vehicle at an affordable price, he has helped me beyond the sale any More

by dbcampbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan E. Roberts - Service Advisor - 5 Stars , Ken "KJ" Johnson, John Booker
Nov 15, 2021 -

Gallatin Ford responded

So glad to hear that KJ and our entire team were able to make it happen for you. Thank you for taking the time to leave a review!

November 05, 2021

Had an appointment to get keys made and programmed to my truck. Got there a little before appointment time and went in to let them know I was there. They told me just to get in line. So I was 7 cars back More

by betsyskelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do Not know
Nov 05, 2021 -

Gallatin Ford responded

Thank you for your feedback. Please know that we very much value your business and want to be respectful of your time. We are working very hard to improve our turn-around times and are hiring new staff in order to handle the large growth that we've experienced over the past year. For future reference, we also offer concierge service and free pickup and drop-off within 20 miles of our store.

October 28, 2021

KJ is absolutely fantastic. He went above and beyond to get me the vehicle I wanted at the price I wanted to pay. He made sure everything went smoothly. I would highly recommend him to anyone who is in the More

by Smom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "KJ" Johnson, Sandra Jones
Nov 01, 2021 -

Gallatin Ford responded

Thank you! We appreciate you taking the time to leave a review!

October 20, 2021

Absolutely the best customer service I have ever received. Olivia really will go the extra mile to make sure you are satisfied. After previous poor experiences she really changed the game in custome More

by Nick Standley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Tipton
Oct 22, 2021 -

Gallatin Ford responded

Thank you Nick! So glad that Olivia and our entire team were able to make the process smooth and efficient. We appreciate you taking the time to leave a review!

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