Gallatin Ford

Bad business. Tried to file a false warranty claim 6 minutes ago-Edit I am very disappointed with the service that I received on my wife's 2017 Mustang GT convertible. On November 15th 2019, I stopped 6 minutes ago-Edit I am very disappointed with the service that I received on my wife's 2017 Mustang GT convertible. On November 15th 2019, I stopped by to talk to a service writer about the issues that my wife was experiencing. The initial complaints were a groaning noise at highway speeds and the rear windows were not closing correctly. The service writer, TJ, told me that they would be able to look at the car and would work with the 3rd party warranty company which is SilverRock for Carvana. On Sunday night 11/17 we dropped her car off for repair. No call on Monday 11/18 to me or from me. 11/19 I called and left a message, no return call. On 11/20 I called and left a message, no return call. Then around 300 pm on 11/20 TJ called and said the car would be ready for pick up. I felt a little dismayed due to the fact that I had not heard from anybody about what repairs were needed but I was happy to pick up the car for my wife. After work I caught a ride to the dealership to pick up my wife's car. TJ told me that the wrong parts had been ordered and that it the correct parts would not be in until Friday 11/22. I took the car with me and once again on Sunday 11/24 We dropped the car off for repair. Same thing again. No call on Monday, Tuesday, or Wednesday. I called and left a voice mail for TJ evveryday with multiple return numbers, but still no call. I finally had enough and went to the dealership around lunch time on Wednesday 11/27. Tj was unavailable so I spoke to another service writer who told me that he had overheard on Tuesday 11/26 that the wrong parts were ordered again for the window repair. I asked him If I could take the car with me and he said yes. Surprisingly after I took the car I received multiple calls from the dealership to which I did not answer. At this point I was fed up with the lack of communication and the inability to repair the car. Thursday 11/28/19 was Thanksgiving so I took no action towards the repair. Which leads us to today 11/269/2019. I called SilverRock, the warranty company, and explained to them my issues with the lack of repairs and the lack of communication from the Miracle Ford of Gallatin dealership. The lady I spoke to asked for me to hold briefly while she did whatever she need to do. After a brief hold she came back on the line and told me that the Dealership had completed all of the repairs on my car and was attempting to call me so that I could pick up the car. Wow.... the dealership just lied to the warranty company. The car is in my garage and the repairs are not complete. Here i was worried that the warranty company would be an issue to deal with for the repairs of my wife's car but it turns out the the dealership and Tj were the issues. I will never take any vehicle to that facility again. Nor will i ever recommend anyone do business with them. Scamming an warranty company and misleading customers is not the way a business should be run. SUMMARY: Took vehicle to Miracle Ford twice for the same repair. Car still not repaired. Dealership trying to file a false claim with third party warranty company. Bad business. More

Our salesman Cameron was incredibly helpful, friendly and went above and beyond when it came to working with us and making sure we were satisfied and happy with our new vehicle. went above and beyond when it came to working with us and making sure we were satisfied and happy with our new vehicle. More

Excellent Cammeron and the staff were very friendly and professional from the moment i pulled up. I was greeted with a smile and they went above and beyond to h Cammeron and the staff were very friendly and professional from the moment i pulled up. I was greeted with a smile and they went above and beyond to help me purchase a new truck. kuddo's to Cam and everyone at Miracle Ford. More

Exceptional Experience I am so pleased with my buying experience at Miracle Ford. The salesman (Chris Fitts) was the most knowledgeable Ford truck salesman I've ever meet. I am so pleased with my buying experience at Miracle Ford. The salesman (Chris Fitts) was the most knowledgeable Ford truck salesman I've ever meet. We worked over the phone to arrive at my package and I drove 125 miles to pick up the vehicle. I'm 65 years old...this was the best buying experience I've ever had. World class all the way. More

A great experience buying a car from a nice young man. I highly recommend Cameron please ask for him, he'll treat you right and no pressure. I highly recommend Cameron please ask for him, he'll treat you right and no pressure. More

Satisfying Best car buying experience I ever had. Cameron was helpful and friendly. So nice to see a young man who works hard and enjoys his job. I was impressed Best car buying experience I ever had. Cameron was helpful and friendly. So nice to see a young man who works hard and enjoys his job. I was impressed that he was an Eagle Scout! More

Great Experience Great dealership to work with. Definately reccommend. Chris and Sandra made the process of getting me a new truck was super smooth, they made the impo Great dealership to work with. Definately reccommend. Chris and Sandra made the process of getting me a new truck was super smooth, they made the impossible happen. More

Great experience! Highly recommended Ask for Chris Fitts. Great guy, super knowledgeable, and will give you a flawless buying experience. They’ve gained a customer for as long as I’m in t Ask for Chris Fitts. Great guy, super knowledgeable, and will give you a flawless buying experience. They’ve gained a customer for as long as I’m in the area! More

New ride Had a good time buying a vehicle here that I recommend anyone who is looking for a vehicle go in and see Cameron at Miracle ford Had a good time buying a vehicle here that I recommend anyone who is looking for a vehicle go in and see Cameron at Miracle ford More

My F150 I bought several vehicles from Charlie. He always came through finding the exact vehicle I was looking for. Always just a call away he’s gone out of I bought several vehicles from Charlie. He always came through finding the exact vehicle I was looking for. Always just a call away he’s gone out of his way to help, even gone as far as delivering my vehicle to the house when I was injured. He’s more of a friend than a car dealer. More