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Gallatin Ford

Gallatin, TN

4.7
1,011 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,011 reviews

June 07, 2016

Great experience buyng 2 new Escapes Miracle's inventory of new Escapes far exceeded other dealers in the area. Our salesman, John James, spent most of the day helping my daughter and I f More

by Kevin 37122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John James
June 06, 2016

Happy Couple We went in to look at a used Edge that I found on the internet site for Miracle Ford. I was contacted and set up a time to look at the vehicle with my More

by busy lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Custodio, Kris Somaru
June 05, 2016

Excellent service Bryan Hopper and Daniel Custodio could've been more helpful, when it came to purchasing a car. Bryan factored in what I wanted and outstandingly deliv More

by C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Custodio, Bryan Hopper, Kris Somaru
May 27, 2016

Great experience! Charlie was great to work with, he was not pushy at all. He listened to what I was looking for in a vehicle and found that in my price range. More

by Shelly Head
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Odell
May 27, 2016 -

Gallatin Ford responded

Shelly, Thank you for taking the time to respond and also for your purchase. We are pleased that Charlie Piper was able to listen and assist you with your decision. We do not train our salespeople to be pushy, but as you say, to help customers find the best vehicle that fits into your desired budget. Mission accomplished! We look forward to seeing you again for your regular vehicle maintenance.

May 26, 2016

it was great made you to feal like your were home. All the staff were frindley and seemd to try and help you any way they could dealer ship was nice and comfterbal More

by welpm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Parker
May 27, 2016 -

Gallatin Ford responded

welpm, Thanks so much for your review! We are pleased that you felt comfortable and at home in our dealership during your purchase. That is exactly what we strive for. Our new facility is designed to make you comfortable during the time it takes to make a purchase. Our staff is instructed to be helpful and advisory to the point that the decision you make is right for you. Thanks for your purchase and we look forward to seeing you again soon.

May 21, 2016

Great Service! Great People! Very helpful, Very Knowledgeable, Wayne Hill waited on me in the service department, and owner Jim Galvin Jr said hello to me and said Thank You for t More

by Stan2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2016 -

Gallatin Ford responded

Stan, Thank you for your kind words. Wayne is a great asset to our business and does a fine job in an often thankless position. We often remind our employees to acknowledge our customers with even a simple "Hello" and "Thank You" and as you experienced it's a trickle down philosophy. Were happy to be of service to you and look forward to future opportunities to do so again.

May 20, 2016

VERY HELP PROFESSIONAL PEOPLE Have to rave about the super job Mike Dobson did in getting thru the process. He did not pressure and LISTENED to our concerns and questions about th More

by arthur perdue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dobson
May 23, 2016 -

Gallatin Ford responded

Arthur, Thanks for your nice review about Mike Dobson. Mike is an individual who has been in this business for a number of years. What you experienced is someone who understands the customer and what it takes to be successful and professional in this business. You can't get there by "winging it." We're very pleased to have Mike as part of our professional staff and pleased he was able to assist you with this purchase.

May 19, 2016

Experience with Daniel Custodio I searched online for the vehicle I was interested in and Daniel followed up quickly with two that fit my criteria. When I went on the test drive, he More

by mcd3407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Custodio
May 19, 2016 -

Gallatin Ford responded

Thank you for your kind words toward Daniel Custodio. We are very pleased you found him professional and straightforward. It is this type of approach that we emphasize our salespeople take with our customers. We believe our customers deserve honesty and integrity. Following up with you is also important and we're pleased that was completed. Thanks for your purchase! We would love to be able to help others from Murfreesboro, so tell a friend!

May 19, 2016

Helpful and friendly service Of all the dealerships we went to Wednesday, Dennis was the friendliest, no pressure, most helpful salesman we came across. His approach won us over! More

by rachelnshawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Lauderdale
May 20, 2016 -

Gallatin Ford responded

Rachelnshawn, Thank you. You won, we won! Miracle Ford believes in a no pressure approach. We train our salespeople to be helpful consultants looking after the customer's best interest. It is nice to see that belief won you over and continues to grow our business. Everyone wins!

May 16, 2016

Best Sales Experience I initiated my contact with Miracle Ford online. Within minutes, Daniel Custodio contact me via phone. He located the specific vehicle I was looking f More

by BeckieJB
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Odell, Daniel Custodio
May 17, 2016 -

Gallatin Ford responded

BeckieJB, Thank you for your purchase and your review. We understand it is important to customers that we respond quickly and it is satisfying to know that our internet sales department is doing just that. As far as working together, our dealership has that as a very high priority so we're again glad to see that it shows. Welcome to the Ford family, and more importantly, to the Miracle Ford family. We look forward to helping you for years to come.

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