Gallatin Ford

“Working with Gallatin Ford was a fantastic experience. The communication was top-tier, and Noah, my representative, was extremely knowledgeable and well-informed. I couldn’t have asked for bet experience. The communication was top-tier, and Noah, my representative, was extremely knowledgeable and well-informed. I couldn’t have asked for better service! “My experience with the warranty company was far from what I expected. It took an excessive amount of time to reach a resolution for servicing my vehicle. When I purchased my Ford Expedition, I was told that any repairs would be covered and that I would only be responsible for a $100 deductible. However, when I filed a claim, there was significant back-and-forth between the dealership and the warranty company, which seemed unnecessary and frustrating. Ultimately, the warranty company replaced my transmission with a remanufactured or refurbished product—something I don’t recall being disclosed when I purchased the warranty. To make matters worse, I was charged $615 because the warranty company refused to cover the dealership’s labor costs. I want to emphasize that the dealership was not at fault—they were completely supportive and worked diligently to resolve the issue. I understand that certain charges are unavoidable, but I was disappointed to bear additional costs that I believed were covered under the warranty. This experience was not what I expected from a warranty sold at Ford dealerships, and it has left me very dissatisfied.” More

Very good service had my oil changed and tires rotated had me in and out in a adequate time had me in and out in a adequate time More

Friendly salesman. Courteous finance rep. Quick and efficient title rep..we like our new truck Courteous finance rep. Quick and efficient title rep..we like our new truck More

From the start it was great! Jessica saw I needed help she approached me first. She was very helpful and knowledgeable about what I needed done on my truck. Jessica saw I needed help she approached me first. She was very helpful and knowledgeable about what I needed done on my truck. More

Great service The way it was explained the service my options and the overall experience was excellent Fully recommended options and the overall experience was excellent Fully recommended More

Danny Barker was my contact person. He was excellent with explaining everything and leaking me informed. He was very personable and we had a good conversation while he completed my pape He was excellent with explaining everything and leaking me informed. He was very personable and we had a good conversation while he completed my paperwork about our favorite Thanksgiving dish. I left my Stanley in the waiting room and called the dealership and Danny brought out to my car once I arrived. He went above and beyond! More

Noah was great to deal with. Service was fast and excellent. Would highly recommend to others Service was fast and excellent. Would highly recommend to others More

This dealership is under new ownership. There are not many people still there who worked under the precious ownership. Since most of the relationships established over the past 32 years are There are not many people still there who worked under the precious ownership. Since most of the relationships established over the past 32 years are gone, it is definitely different. More

The service took longer than I expected. After the service I started having issues with a tire air censor not functioning properly. The tire has adequate air but the censor for it keeps havi After the service I started having issues with a tire air censor not functioning properly. The tire has adequate air but the censor for it keeps having an error. More

Polite, timely and helpful, first class. Did more than I expected so I was very happy. Did more than I expected so I was very happy. More