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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,076 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,076 reviews

October 22, 2024

If I wanted to be ignored by someone I'm about to give my hard-earned money to, I'd just send it to the IRS. Since Gallatin Ford bought Miracle Ford the service has been horrendous. My wife and I both own Ex More

by middlemancp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Last name Barker.
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Oct 23, 2024 -

Gallatin Ford responded

It's disheartening to hear about your recent experiences with our service team. We strive for excellence and clearly missed the mark here, which is not acceptable. Your feedback is invaluable, and we're committed to addressing these issues promptly. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

October 19, 2024

Good service and good attention received. Good explanation received as well from the workers and good time More

by mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Gallatin Ford responded

Mario, we're delighted to hear you had a positive experience with our team at Gallatin Ford. Thank you for sharing your feedback!

October 19, 2024

Danny was an excellent service manager. He was able to obtain my warranty information, that I purchased when I bought my truck, and saved me a lot of money. Danny is great to work with. More

by Donaldtbenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Oct 21, 2024 -

Gallatin Ford responded

Donald, we're delighted to hear that Danny provided such excellent service and helped you save money at Gallatin Ford. Thank you for sharing your experience with us!

October 19, 2024

Jessica Cobble was amazing. She went above and beyond to help and fix my truck. More

by Tdsotka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
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Oct 21, 2024 -

Gallatin Ford responded

Thanks for leaving Gallatin Ford a five-star review! We are happy to hear that Jessica went above and beyond.

October 17, 2024

Could not ask for better customer service. Took time to answer all my questions & explained everything thoroughly. Stephanie especially kind & helpful. More

by donna.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
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Oct 18, 2024 -

Gallatin Ford responded

We're delighted to hear that Stephanie and the team at Gallatin Ford provided you with exceptional customer service, Donna! Thank you for sharing your experience, and we're here if you have any more questions in the future!

October 16, 2024

Excellent and convenient service! Will definitely use again. I highly value convenience and mobile service is perfect for my schedule. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gallatin Ford responded

Amanda, we're delighted to hear that our mobile service at Gallatin Ford fits perfectly into your schedule! Thank you for the kind words and we look forward to serving you again.

October 15, 2024

Great place only place I take my cars . We love Gallatin Ford purchased 8 cars over the last ten years More

by delorissalleyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Gallatin Ford responded

Thank you for your loyalty and support over the years! We're delighted to be your go-to place at Gallatin Ford, and we look forward to serving you again in the future.

October 14, 2024

Very curtious and very timely with the follow up call with the cause of my problem. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Oct 14, 2024 -

JJ responded

Thank you for your prompt and polite service

Oct 15, 2024 -

Gallatin Ford responded

JJ, thanks for taking a moment to share your five-star experience at Gallatin Ford! It was a pleasure to assist you.

October 13, 2024

Fixed my issue quickly and provided great customer service to me! Definitely recommend Collin to anyone! More

by brettknifley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booker
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin provided you with excellent service and resolved your issue promptly at Gallatin Ford. Thank you for recommending us, Brett!

October 12, 2024

I dropped my truck off for service and they had it for 2 days, never called me and when I got there to pick it up they tried to charge me for a diesel service and my truck is a gas. More

by Tariq Cammon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Gallatin Ford responded

Tariq, I apologize for the confusion and lack of communication regarding your truck's service. This is not the level of service we strive to provide, and I'd like to resolve this issue promptly. Please reach out at your convenience so we can make things right. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

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