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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
4.7
877 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 877 reviews

May 07, 2023

No pressure, pleasant and positive experience. They got me in the perfect truck for me at a great price and earned my repeat business. More

by Davidzsabo@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
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May 08, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 07, 2023

It was pleasant, fast and easy Staff was extremely friendly and courteous would definitely come back again More

by luis.pulido88@yahoo.com
Recommend Dealer
Yes
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May 08, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 07, 2023

excellent i was driving home in my F150 i bought from you all.... great customer service always! More

by Daniel
Recommend Dealer
Yes
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May 08, 2023 -

Gallatin Ford responded

Thanks Daniel! So glad to hear. We appreciate your business and for taking the time to leave a review!

May 07, 2023

Easy and enjoyable, as much as a car buying experience can be or has ever been in a very long time. More

by curtisgetchel
Recommend Dealer
Yes
Employees Worked With
Javier Villarreal
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May 08, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 06, 2023

The cost was more than what I remembered being told. It could be my issue. More

by ststeng@gmail.com
Recommend Dealer
No
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May 08, 2023 -

Gallatin Ford responded

Thank you for your feedback. We apologize for any confusion regarding the cost of our services. If you could provide us with more information about what you were told previously, we would be happy to review our records and see if there was any miscommunication. Please reach out to our customer care manager, TJ Pardue, at 615-527-5855, to discuss further.

May 08, 2023 -

ststeng@gmail.com responded

I’m a return customer and have always asked your service so when my truck gave me the notice of a needed oil change on my recent trip to Nashville I knew where I wanted to have that service done. As to be expected when contacted about the service and subsequent inspection there were a number of items that could or should be addressed. Be sides the oil change I mentioned that the wiper fluid pump was not working and could that be looked at as well. When contacted I was quite sure I was told that the pump needed to be replaced and the cost to do so was $144.00 and change. Upon paying the bill it was $300 give or take as I don’t have the receipt in front of me at the moment. I obviously paid the bills but was naturally shocked. I wish I had said something at the time but didn’t. The price on the oil change was fair but the pump caught me off guard.

May 03, 2023

Buying a vehicle from Miracle Ford was a great experience solely because of the people we dealt with. Tammy Morrison was delightful to work with; she worked diligently to get us the best deal and then cont More

by cjlhasty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Hulan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Gallatin Ford responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Tammy, Jim, and Donnie made your vehicle purchase process seamless and enjoyable. We appreciate your kind words and look forward to seeing you all again soon!

May 02, 2023

Ryan was very helpful, full of energy, never pressured me to do anything. Truck buying experience was very organized and smooth. Would recommend Ryan to anyone. More

by zachshirah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

Gallatin Ford responded

That's great! We're so glad to hear that Ryan, and our entire team was able to make it happen for you. Enjoy your new truck, and we look forward to serving you again soon!

May 02, 2023

Poor service management. Poor internal communication. Disappointing vehicle delivery and follow up. Only used dealership based on proximity to home. More

by MWWBAMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Elgas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

Gallatin Ford responded

We apologize for anything less than an exceptional experience. We take your feedback seriously and are committed to improving. We would greatly appreciate the opportunity to learn more about your experience and find ways to improve. Please feel free to contact our customer service team at 615-442-3344 so we can discuss this further.

May 01, 2023

Highly recommend Javier Andrade, he was great to work with. He never pressured me and answered all of my questions. He is not like the typical car salesman, I felt like he really listened to my concerns More

by anjnewman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

Gallatin Ford responded

So glad to hear that Javier was able to deliver such a great experience! We appreciate your business and for taking the time to leave a review!

April 30, 2023

It was the best one yet I will Will recommend service department to everyone Best service department I have been to More

by IAMTHEHUDSON@GMAIL.COM
Recommend Dealer
Yes
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May 01, 2023 -

Gallatin Ford responded

So glad to hear. Thank you! We appreciate your business and for taking the time to leave a review!

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