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Gallatin Chrysler Dodge Jeep Ram - Service Center
Gallatin, TN
145 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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145 Reviews of Gallatin Chrysler Dodge Jeep Ram - Service Center
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July 30, 2019
Customer Service I was on vacation when my Wrangler needed an oil change and tire rotation and was very uneasy about a dealer I had never been to after bad experiences I was on vacation when my Wrangler needed an oil change and tire rotation and was very uneasy about a dealer I had never been to after bad experiences in Fla. Well I walked in was greeted by a nice young lady and asked what I needed I proceeded to tell her she told me the wait time and directed us to the waiting room. They had fresh coffee and granola bars and the place was spotless. Before I knew it everything was done she came and got us and we were off. I am impressed at the service advisers are all women except one and they are extremely friendly. I have been driving Jeeps for the past 44 years and this is the best service I had ever had on vacation this dealership lives up to its name MIRACLE they are outstanding. If I lived in Tenn I would use them all the time since we are a Jeep Household and service like this is very rare. More
by *Lovelace55*
Employees Worked With
July 28, 2019
Best ever service Brandy and the entire staff were professional and performed everything correctly the first time to breathe new life into my tired old Jeep. Thank yo Brandy and the entire staff were professional and performed everything correctly the first time to breathe new life into my tired old Jeep. Thank you. More
by Whats his name
Employees Worked With
May 26, 2019
Very nice surprise! New to area. Stopped into service department to check on getting remote key replaced. Talked to Michael. Had some recalls also. Michael got me right i New to area. Stopped into service department to check on getting remote key replaced. Talked to Michael. Had some recalls also. Michael got me right in which I wasn’t expecting, fixed the recalls, and had my new key waiting for me after a very short wait. Thank you Michael, you made my day. Absolutely the greatest customer service! 5 Star!! More
by Jeff
Employees Worked With
Michael
May 06, 2019
Experience I have alway had a great experience. Everyone so nice very knowledgeable fast to take care of customer Daniel Mason is very knowledgeable had answers I have alway had a great experience. Everyone so nice very knowledgeable fast to take care of customer Daniel Mason is very knowledgeable had answers for all questions we had More
by Jackie1
March 22, 2019
Leader of the pack! Jimmy Carter is one of those mechanics that you search the better part of your life to find...and once you meet him and experience his knowledge and a Jimmy Carter is one of those mechanics that you search the better part of your life to find...and once you meet him and experience his knowledge and autocraft...you will thank me and be greatful you met him. He has assisted me and my truck for 15 years now. I purchased my vehicle at Miracle Dodge in 2004 and Jimmy knows it inside and out! He is the very best. Miracle Dodge is so fortunate to have him! Thanks once again my friend Jimmy! More
by Dane Margeson
November 28, 2018
Horrible service department Went to this dealer with one issue and they created a million more. I wouldn’t trust this place to put air in my tires Went to this dealer with one issue and they created a million more. I wouldn’t trust this place to put air in my tires More
by Zackcummins
October 06, 2018
Service???? To start with, when my truck was towed in they told me it wasn't there, they couldn't find it. They never called to tell me when they did find it. T To start with, when my truck was towed in they told me it wasn't there, they couldn't find it. They never called to tell me when they did find it. They have had my truck for a MONTH now and I can't get anyone to call me back. I have to call them to find out what's going on with it. Worse experience ever, not returning. More
by Disgruntled
Employees Worked With
Drew
August 20, 2018
No part for recall We had an appointment, for a recall, to get our 2004 Jeep Liberty fixed. Got there at time of appt. and was told they didn’t have the part, no one cal We had an appointment, for a recall, to get our 2004 Jeep Liberty fixed. Got there at time of appt. and was told they didn’t have the part, no one called, was 50 miles round trip to dealer, We were told another person was told the same thing that morning. Asked to see the service manager and was told a new girl made the appointment, guess she didn’t know how to use the phone to cancel the appointment. Told service manager would report this when I was asked to review service. He said “it is what it is” and they would call when the part came in..Got a call about three weeks later and had Jeep fixed in a timely manner. J.H. More
by J.H.
Employees Worked With
Robert Flietes
April 25, 2018
Dont go here Went in to get est. on my dodge 2500 ram diesel 70.000 mile EGR Drew in service dept wrote on paper it would be 1195.00 plus tax .told him i would h Went in to get est. on my dodge 2500 ram diesel 70.000 mile EGR Drew in service dept wrote on paper it would be 1195.00 plus tax .told him i would hold off and research it. Called Rockie Williams got a price 596.00 plus tax..This is not my first time Drew in service has robbed me after finding pricing on other thing i have done there..they are crooks I will not be back. More
by annie01
Employees Worked With
Andrew Fulcher
